In 2001, owner Shawn Kalgren decided to make a career change that would ultimately set a new standard in the home renovation industry. He left the North Carolina school system to pursue a different type of service, Southern Home Services. Using his teaching skills in combination with his 15 years of home renovation experience, Shawn created a company whose values and principles are reflected by it's "A+" craftsmanship and exemplary customer satisfaction. At Southern Home Services, "Exterior Renovation perfected by Superior Dedication" is not only our motto, but our pledge to every project we undertake and to every customer that puts their confidence in us. We can do this by bringing educational experience and trade expertise to the table so no customer is uninformed and no detail is overlooked. This is why Southern Home Services won't be seen on television or heard on the radio, their customers do their advertising for them. We are an Elite Preferred James Hardie Remodeler.
Business highlights
23 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Services we offer
Roof replacement, vinyl & James Hardie siding replacement, window replacement (5+), door replacement, gutter replacement
They were responsive, they came on time, they gave good samples, and everything was good. The product was good and the color choices were good.
Description of Work: They did our roof. Complete replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Jennifer H.
08/2017
5.0
replacement windows
+ -1 more
From my first call to SHS to completion of the project, Shawn was professional, responsive, knowledgeable, and reliable. After much research and talking to several "window" companies, I knew what brand of windows I preferred and SHS was one of two contractors in Charlotte that sold them. You will not regret calling SHS!
Description of Work: Shawn and his team replaced 26 windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$17,000
KATHY D.
05/2017
1.0
roofing
+ -1 more
Rob came out on a Saturday to give an estimate. The price was a little high but I needed the work done before closing. Rob stated they would be out early the next week to do the work. It rained on Monday so I thought it would be mid week. On Thursday I called Rob's cell and left a message. No return call from Rob. My wife called the office on Friday. They said they would check and get back to us. They did not get back to me. We then cancelled the job and got another company to come out quickly and do the work for 40% less.
Description of Work: Was looking for some simple roof work to fulfill a home inspection since we are selling our home.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Southern Home Services LLC
Well this is a little embarrassing so we will start by apologizing to this customer. Our representative met with the customer and after inspecting the issue, discussed with them the required repairs, costs and our current project lead time [if they decided to allow us to complete the repairs]. At the time, we could have completed the project early in the following week. This is where the confusion comes in. We begin all projects with a detailed sales order. When asked, this customer was not ready to sign the order to give us the authorization needed to complete the project. When the customer first called our office we could not find their project on our production schedule. We soon discovered that they had not accepted our proposal. We apologized for any confusion and explained that we would need a signed sales order to place their project on our schedule. That was our last contact with the customer until they filed this report with Angie's List. We feel badly that there was any confusion. We would have been happy to complete the repairs.
Donald C.
03/2017
5.0
roofing
+ -1 more
They quickly diagnosed the source of the leak and fixed it a few days later when they could allocate a workman. To ensure that no leaking occurred before they returned to make the repair, they put plastic over the leak source. When they returned to do the work, they did an outstanding job. We will definitely plan to use them again whenever there is a need.
Description of Work: Southern Home Services repaired a leaking roof for us.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert T.
01/2017
5.0
roofing, siding
+ 0 more
workers were very professional and did an excellent job
Description of Work: Roof tune-up. Siding repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,245
Lorraine H.
12/2016
5.0
roofing
+ -1 more
I was very pleased with the workmanship and the professionalism of everyone. I was kept informed during the project. Would certainly use this company and recommend them.
Description of Work: Replace roofing over porch and ceiling on porch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Thomas B.
11/2016
5.0
roofing
+ -1 more
Went well. It did take a bit longer than quoted but not a problem. They cleaned up the area every night. Minimal debris left, no shrubbery damage.
Description of Work: Replaced our entire roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Andy L.
10/2016
5.0
roofing, siding
+ 0 more
Southern Home Services is always professional and does an outstanding job. I highly recommend them.
Description of Work: Southern Home Services replaced my roof, replaced vinyl siding with hardie plank, and painted the exterior of my house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom C.
08/2016
1.0
roofing
+ -1 more
I called for a price. He came out, looked at the work to be done, and got my email address to send me a quote thru email for me to accept and return to him. This was on a Monday. He said I would get it that day or the next. I had a really bad leak into my house and needed to get it done very quickly. When I didn't hear from Rob by Friday, I called the office. His partner/boss (don't know who) that answered the phone said the quote was in the email system, and I replied that I hadn't received it and had been waiting for it all week. He said, hold on, I'll call Rob and call you back, which he did in a few minutes. He told me that Rob would call me within 15-20 minutes, which he never did. I followed up with a call to Rob's cell on Saturday, and left a message and left my email address again, just in case he had gotten it wrong. He never returned the call nor did he send the email quote. Just walked away from the whole thing without a word of explanation.
Description of Work: roof repair
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
Response from Southern Home Services LLC
We would like to apologize that you had so much difficulty getting the information you needed from our company. Clearly based on our record with Angie's List this is not the norm for our company and we are truly disappointed when we fail. Based on time stamps the proposal was completed and emailed the following day as promised. Email provides great efficiency for our business as well as our clients but occasionally incorrect email addresses and spam filters can create issues that are only resolved by following up in person. Our failure to follow up promptly in this case was an error and for that we apologize.
JENNIFER T.
06/2016
3.0
woodworking
+ -1 more
I am so disappointed in this company. I paid them thousands to put my new roof on and then when I really needed their help just a year later, they wouldn't lift a finger to help me because they wouldn't make enough money off of it. The roof they put on is pretty but they did screw up the gutter connection -- even though they assured me in advance that they would work hand-in-hand with my gutter company -- and had to come back and redo that.
Description of Work: I had a place in my attic vent that looked like it had been damaged by a wild animal that was trying to get into my attic. I wanted it fixed fast because I didn't think they had gotten in yet and I wanted to keep it that way. I called SHS because they had installed my attic the year prior. They declined to fix the damage for me because the job was too small for them.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
5.0
Jeremy M.
05/2016
4.0
roofing
+ -1 more
Getting the estimates went extremely well. On the day for the roofers to come, everything came on time and the work was done in a quick and high quality manner. The roofing installation went very well and we are happy with the product. The only negative experience we had was the interior drywall work. I think the sub-contractors weren't as reliable as SHS expected and one day they (the drywall folks) did not show up at all. This caused an extra day in duration for the job and meant I had to take an extra day away from the office. That being said, SHS worked hard to make it right and the end product was pretty good. They met my expectations in resolving the issue.
Description of Work: Installed new roof including removal of 14 skylights. Also did some drywall work inside our house after the skylights were removed (they leaked).
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$13,000
CLIFTON L.
05/2016
5.0
roofing
+ -1 more
We got three estimates. Robert Drumm met with us for Southern Home Services and he gave the best presentation. He brought samples of different shingle types and colors. He also showed us their contractors license and insurance information. Southern Home Services was the highest bid but their bid included a synthetic underlayment which is a large improvement over the traditional felt paper most roofers offer. They also did not charge extra for hand nailing the shingles, that's what they always do. They also offered a 50 year, non-prorated warranty on parts and labor, compared to the 25 year non-prorated, that then extends to 50 year coverage, prorated that the other two offered. The replacement of the rotten wood added $280 to the cost, but we were made aware that there would be an extra charge for any wood that was replaced. It was nice to see them take the initiative and replace, rather than try and just cover over, the rotten areas. Southern has only one crew and they were very good. From the initial meeting with Rob Drumm and throughout the project everyone was on time and communicated with us on every aspect of the job. They covered our azaleas etc. on all sides of the house. We had no damage. They almost completed the job in one day, returning on day two to finish a few details. We asked Travis, the project mgr., to go over our gravel drive a second time with the large magnet to collect roofing nails from the tear-off of the old roof. He was great to work with, as was Christian who was the lead man for the crew. Sometimes when you pay a little more you get a whole lot more for your money. We are very happy with our new roof and the experience we had with everyone from the office to the crew for Southern Home Services.
Description of Work: Removed existing shingles. Replaced rotten and damaged wood with 1x6 decking. Installed synthetic underlayment, instead of traditional felt. Added insulation to all vent pipes, installed architectural shingles, hand nailed. Added ridge vents to all ridges and a chimney cricket which diverts water from the chimney. Added aluminum flashing to chimney, ground into the mortar. Installed Amerimax gutter screens to all gutters (free for Angie's List customers).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,130
Carla M.
05/2016
5.0
roofing
+ -1 more
Responded reasonably quickly and sent a detailed quote with pics (especially nice when I can't get up on the roof myself). Performed the repairs quickly.
Description of Work: Repaired roof damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Carla M.
05/2016
5.0
roofing
+ -1 more
Responded reasonably quickly and sent a detailed quote with pics (especially nice when I can't get up on the roof myself). Performed the repairs quickly.
After scheduling the work and working around weather, Shawn, Jose and his crew were able to repair the front facia and dormers on the front of our house. This was just in time for winter and weather that comes with it. So far much of the water is no longer getting behind the gutters.
Description of Work: Our home had issues with water leaking behind our gutters on the front porch. Also, our front dormers on the house had paneling and trim that needed to be replace due to water damage. Shawn and his crew saw this issues and found other water damage in the process of scoping and quoting the work. They removed the gutters and front fascia, replacing it with James Hardi. The same was done for the outside facing of the dormers. They also installed a flashing under the shingles leading water to the gutters.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,275
Vincent H.
02/2016
5.0
gutter repair, roofing, siding
+ 1 more
It went perfectly. After several estimates and meeting other companies I thought I could trust Shawn Kalgren, owner, Southern Home Services with my home. Shawn and his crew were pure professionals. Real craftsman who did an amazing job. Their attention to detail was really impressive. They strive for perfection and attain it. The worksite was kept clean and safe. They arrived on time every day and kept to the schedule they had provided. My home is something to see. Shawn made recommendations along the way and was in contact during the entire project. Six months later and I am still amazed at their craftsmanship every time I pull into my driveway.
Description of Work: Southern Home Services installed James Hardie Board siding, new gutters and roof vents on my 38 year old home after removing the old siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Southern Home Services LLC
Thanks for your kind words, sir!
Bessie J.
11/2015
5.0
roofing
+ -1 more
Reached out to 3 contractors from Angie's List. Two showed up when they were supposed to, to give estimate, other showed up about a week later. One provided, what she called "an estimate," all it was, was a number, didn't state what they were doing or what you were getting for over $7500. The other person who finally showed up, just kept wanting me to go through my insurance company, as he sent me some pictures of "dents" in the shingles. I advised I was not interested in pursuing, what I thought to be a false claim process! Then Shawn from SHS sent his estimate.....WOW, fully detailed, explained EXACTLY what they were doing and EXACTLY what they were charging you for. Shawn was absolutely awesome! I am out of state and he worked with me every step of the way. He showed up when he said he would for the estimate, gave a DETAILED estimate and spelled out any "extras," that may be needed. He offered to send photos of any rotting issues or problems BEFORE just going and doing the work and charging. He and his crew certainly did an outstanding job. He answered all of my questions professionally and timely. He went out of his way to help me understand a few things and was awesome working around the tenants. Not being familiar with type of job, he was great at explaining and putting me at ease. The tenants advised that SHS did a marvelous job, they were very happy and the roof looks great! Shawn was even kind enough to provide me with pictures so I could see the finished product. Shawn was tremendous to work with and easy to talk to. I would definitely recommend Shawn and SHS for your roofing needs!
Description of Work: Installed new roof on whole house with architecture shingles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Ann V.
10/2015
5.0
handyman service, plumbing, roofing
+ 1 more
Excellent job. Travis found some caulking problems while looking at a specific leak and that was fixed as well. Very happy with service. This is the second time we have had used them over about 10 years so if the roof goes they are our go to guys.
Description of Work: Fixed leak in roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$675
Robert S.
10/2015
1.0
siding
+ -1 more
- Do not use the provider - 115 days to complete work - Does not understand product - caused property damage - Very poor quality workmanship - Over promised and under delivered
Description of Work: Tear off old siding and replace with vinyl
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$28,000
Response from Southern Home Services LLC
We made every attempt to satisfy Mr. [Member Name Removed]; however, the product that was utilized created several challenges which did not meet his expectations. The job took well longer than expected due to weather delays and difficulty scheduling a manufacturers representative (who helped mediate). In an attempt to salvage the relationship, we opted to change colors of the accent siding and to install a chimney cap - both at no additional charge. Southern Home Services, LLC has been an Angie's List Super Service Award winner 9 years in a row and we feel this project is an exception to our typical customer experience.
Linda S.
10/2015
5.0
handyman service, plumbing, roofing
+ 1 more
Rob arrived on time and was very, very professional and courteous. We were able to get an appointment quickly and the office staff was wonderful and very responsive. Our roof is only 8 years old and we will definitely call Southern Home Services when we need a roof replacement down the road.
Description of Work: Looked at water spots on first and second floor ceilings to determine roof leak. Quickly found that the seal around a vent pipe on the roof had broken. Caulked around it and entire process only took 30 minutes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DOUGLAS D.
07/2015
4.0
siding
+ -1 more
That seems to be good. They had to come back and re-paint what they did. So they really did a good job. They came back when they said they would. So we were happy with their service.
Description of Work: I used Southern Home Services. They did the siding where the fireplace comes outside and replaced it with hardy wood.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Marshall N.
06/2015
5.0
roofing
+ -1 more
Initial consultation was excellent. Shawn spent over an hour with me discussing options and their process. Their communication after I gave a deposit was also excellent. Status updates, confirmed schedule, phone calls on the day of installation
Description of Work: New roof, replscement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer S.
05/2015
3.0
roofing
+ -1 more
I got a message from the office manager about a day after I sent a message through Angie's list saying she had been out of the office but no one ever called. I would have called them but I am very busy at work and I forget to call regarding personal stuff I need done so that is why I sent messages through Angie's. I only had a month to get a quote and work done. I was already working with other contractors from Angie's. I can't rate the work or anything else, from the reviews it looks like they normally are very responsive, I guess I just fell through the crack.
Description of Work: Did not call me.
Rating Category
Rating out of 5
value
5.0
responsiveness
1.0
Barbara M.
05/2015
5.0
roofing
+ -1 more
They were excellent! They were also professional.
Description of Work: Replaced roof because of hail damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kristen S.
04/2015
5.0
siding
+ -1 more
After signing the contract, they showed up quickly to start the job. It took three full days to complete siding to two sides of my house, a little longer then expected. Workers cleaned up in the dark and left some siding a bunch of nails. I called Rob and he had the crew come back to clean. We still had a bunch of nails and a large piece of siding to clean up after they were done. They did an ok job cleaning up, but a good job installing. I would definitely recommend; they were easy to work with!
Description of Work: Replaced siding due to hail damage.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Siding,
Gutters,
Windows,
Doors,
Exterior Painting,
Skylights,
Solar Panels
FAQ
Southern Home Services LLC is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 3:00 PM
Southern Home Services LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Southern Home Services LLC offers free project estimates.
Yes, Southern Home Services LLC offers eco-friendly accreditations.
Yes, Southern Home Services LLC offers a 5% senior discount.
No, Southern Home Services LLC does not offer emergency services.
Yes, Southern Home Services LLC offers warranties.
Southern Home Services LLC offers the following services: Roof replacement, vinyl & James Hardie siding replacement, window replacement (5+), door replacement, gutter replacement