SMALL EQUIPMENT REPAIR CO/SERCO

Description of Work: Fixed my mower at a reasonable price and very good customer service.

Description of Work: No one got back to me. |

Description of Work: I bought a Honda Pressure Washer new in July 2012. After several uses I noticed the carburetor leaking gas; thankfully, the Honda engine was under warranty. I contacted the warranty company and obtained a list of local Service Providers that will honor the warranty. Being an admirer of small businesses I wanted to give a small business an opportunity so I selected Small Equipment Repair Company @ 8036 Hood Road in Charlotte, NC. I also have a tiller that needed servicing so I took in both pieces of equipment (Tiller & Pressure Washer) on Thursday, 8.16.2012. Upon arrival I explained the issues to Nadia and she wrote up two tickets, one for each equipment item. She made a copy of the Pressure Washer's purchase receipt for warranty purposes. She also explained that a $25.00 deposit is required on all items needing repair. Given that the tiller was not under warranty I was perfectly willing to pay the repair cost and in good faith, I provided a $25.00 deposit. I inquired about the timing and Nadia explained that both should be inspected and repair started within 2 weeks, which was 8.30.12. That sounded reasonable and Nadia stated I would be contacted within that two week period with an update. Two weeks passed and on 8.30.12, I had not heard from anyone at Small Equipment Repair Company, so I called. I spoke with Nadia and she explained that the Tiller had not been looked at but was planned to begin the week of 9.4.12. The Pressure Washer was inspected; however, they were waiting on confirmation from the warranty company that repairs will be covered. Eleven more days passed and on 9.10.12, still no word from Small Equipment Repair Company, so I called again and spoke with Bruce. He explained that work on the Tiller had not started but was 3rd in line for that same day. He didn't know if the warranty company had responded to their request and that I'd have to call back to speak with Nadia. Two days shy of 1 full month 9.14.12, after dropping the Pressure Washer and Tiller off at Small Equipment Repair Company no communication from Nadia or Bruce, so I called again. A gasket was now ordered for the Pressure Washer but no progress on the Tiller. I inquired about the prior statements that the Tiller was 3rd in line on 9.4.12, and was told Bruce had been working on other pieces of equipment but "hadn't gotten around to the Tillers" yet. On 9.18.12, Nadia phoned me (first call from Small Equipment Repair Company since the day I dropped the 2 items off. It took 1 month and 2 days for a representative of this company to initiate a communication with me). Nadia shared that the Pressure Washer was ready and warranty covered the cost. I inquired about the Tiller and she stated that the work on the Tiller had not started, but she assured me the Tiller work will begin within a couple days, so I elected to hold off and pick up both items at the same time (The company is located 40 minutes from my home and is not easy to get to as a Detour is in effect near the company). On 9.28.12, I had not been contacted by Small Equipment Repair Company so I drove to the company prepared to pick up both equipment items, even if the Tiller was not repaired. Upon arrival I spoke with Bruce and explained that I was there to pick up my Pressure Washer and Tiller. When he told me he had not yet looked at the Tiller I stated that I wanted to take it with me regardless. Given that the Pressure Washer was covered under warranty and work had not taken place on the Tiller I requested the $25.00 deposit, which was returned to me. Bruce then rolled the Tiller outside and walked back inside. I am a female (not that it should matter), but there was no offer to assist me in lifting the equipment into the back of my truck. Although I am 5' 6" and weigh 133, I do not have the strength to lift a tiller by myself. Thankfully a teenager (appeared to be a customer also) was inside so I solicited their help with the Tiller. I was able to lift the Pressure Washer myself.

Description of Work: We took our push mower in for a tuneup. He changed the sparkplug, cleaned the carb., sharpened the blade and added oil.

Description of Work: Replaced front wheel drive unit on self-propelled mower. Also replaced gaskets on engine to repair oil leak. Also cleaned mower and serviced it.

Description of Work: THEY SHARPENED THE BLADES, DID AN OIL CHANGE, AND DID SOMETHING TO THE SPARK PLUG. ALSO FIXED MY WEED EATER. I'M NOT SURE WHAT HE DID TO CORRECT THE WEEDEATER PROBLEM.

Description of Work: TOOK TWO LAWN MOWERS IN FOR SERVICE IN MARCH, 2005. THEY SERVICED BOTH MOWERS--INSTALLED NEW BLADES ON BOTH. VERY PROMPT SERVICE.