Screenmobile of Charlotte

Broke my new tv in the process of installing the screens then wouldn’t take responsibility

Do not ever hire this company to provide you screens for your windows. my screens were installed on 10/13/21. the gentleman installed them and said if problems occurred please call back. on 10/23 i went to walk my dog, and noticed the screen from the upstairs window had fallen. i then panicked because i have two cats- my children. one had gotten out because of this product. he was missing. i was panicking. my cat did not claw it; there are no claw marks. we had no inclement weather. i spent the next 40 hours living my worst nightmare. i paid for advertisements, printed posters, walked the neighborhood, spent two nights outside looking for him. we finally found him. he had an injury to the eye. i took him to the vet on Monday 10/26/2021. it was yet another expense i had to incur, but this is my child. i tried calling screensmobile on saturday to inform them. since they are not opened i left an urgent message. i called back again on monday. the receptionist said that the manager or owner was not in that day, but they would take my message and respond on tuesday. i never received a call on Tuesday morning. i called again, and spoke to the former owner who relayed the message to the current owner. the owner did not even have the common decency to call me directly and instead sent me an email. the company did refund my money, but would not even help cover the unexpected expenses i had incurred. he said it was unreasonable and called it extortion. i informed him i would be writing a frank review regarding his customer service. if i had a human child, that child would have fallen out of the second story window likely mortally injuring himself on the railing and stairs below. i will post pictures of the property and how perilous the fall is later today. if you are a pet owner or someone who wants screens that are truly secure, do not use this company. i have suffered mentally and physically from this ordeal and would never have ever considered using them had i known this is the outcome. again, use literally anyone else.

I trust that whatever billing/communication I get from a provider is correct. I learned months later that I supposedly owned additional funds after being told by an employee that I was paid in full.I could not verify because my old bank account after the divorce was closed and my paperwork was in storage and so i am paying again. Mistakes happen but the rudeness is not acceptable or threats Beware.

Great. Screenmobile personnel were professional, quick-working, and a pleasure to do business with.

It went great and the price was good. It took them a day.

It was excellent. Cant speak highly enough of them. They were very punctual and did excellent work.

Hired them many times. Did good work. To build new screens for windows, charged $47/window. Also hired them to re-screen our screened-in porch. Did very nice work on that. I would definitely hire them again.

I found ScreenMobile very professional. They are busy so I had to wait a couple of weeks but it was worth the wait. The technician was very professional and performed his job with excellence. He was also a friendly guy and it's nice to have someone who is in your home polite, warm and friendly. I would definitely hire them again.

It went well, employee did an excellent job. I had this repaired approximately 4 years ago, I cant remember the exact date.

Very well, professional high quality work, timely responses, fair prices

Mark and his team were great to work with. Install went great.

They did respond or proved Estimates as they said they would. A person named Craig told me they would come out once I closed on my house. I called 3-4 times after we closed and left messages and text him and no one ever responded to my call. So I didn't use them but it was because they wouldn't return

I believe it was fine. I think they were a little high on price.

I called them several times and I got their voicemail each time. I sent them a message and they never responded. This is total disrespect for their customers. I will never use their services again. I hired a different company to do the job and they did.

Screenmobile did a very nice job at a reasonable price.

Great. I was out of town when this work was done, but they showed up as promised and did a really good job.

The installer did his job well. The sales associate on the phone oversold the "pet screens" and their durability, but that is to be expected. It is a screen so they can only be so durable and still affordable.

Not to good, the initial visit was pleasant but wanted to change something about the job. Tried calling first and was told I had to speak to the person that quoted the job. After 1 week of no return call I decided to try email. After another week I called again. After doing this for almost 2 months a lady finally called and when I told her we were not happy and went with another company she simply said sorry and hung up. It's like they didn't even care. Needless to say I will never do business with this company again and DO NOT recommend them to anyone.

John showed up ahead of schedule. He was polite and professional. I didn't know what to expect for a mobile screen truck but he had everything he needed to replace 6 screens and make 5 new screens with frames. He was quick to get the job done and made paying very easy. The house looks great. Thank you for a great experience.

John showed up ahead of schedule. He was polite and professional. I didn't know what to expect for a mobile screen truck but he had everything he needed to replace 6 screens and make 5 new screens with frames. He was quick to get the job done and made paying very easy. The house looks great. Thank you for a great experience.

It went great. I would recommend them to anyone who needs even one screen, just go to home depot and see what a pain it is and not to mention a costly special order.

It was easy to make the appointment. Unfortunately I called during the busy season so I was scheduled 4 weeks out. I was called a week or so later with any updated appointment time which was a week earlier so I was very happy with that. Mike arrived right on schedule. We discussed what I needed, looked at the pet screen vs regular screen and he got to work. Took about 2 hours to finish and then tweak the latches a little as they were reinstalled. I am very pleased with the look of my new screens. Mike is nice and great to work with. I wholeheartedly recommend Screenmobile. They come to your house to do the work so it is very convenient for the homeowner. Price is very good also.

He was great to work with and completed the work quickly and professionally. We are very happy with the results.

Setting up appointment was easy, work was quick and results were very high quality. Overall very good job for a reasonable price.

Mike did a great job on replacing the screen on my sliding door. He was prompt and professional. I would use Screenmobile again.