SAFEGUARD SECURITY

IN THE PROCESS OF REPAIRS OUR GLASS BRAKES GOT MESSED UP. THE SERVICEMAN FIXED ALL BUT ONE AND SAID HE WOULD RETURN ANOTHER DAY TO FIX THE REMAINING ONE, AND HAS NOT. NOW MY ALARM HAS BEEN GOING OFF IN THE MIDDLE OF THE NIGHT. OUR ALARM SYSTEM IS VERY IMPORTANT TO US AND THEY HAVE YET TO FIX IT. I AM NOT VERY PLEASED AT ALL WITH THE SERVICE. THEY HAD NO PROBLEM TAKING MY MONEY FOR DOING A POOR JOB, BUT DO NOT WANT TO COME BACK OUT TO FIX THE PROBLEM.

THE RETENTION SPECIALIST BASICALLY CONVINCED ME TO GO BACK TO SAFEGUARD. AFTER I SIGNED THE CONTRACT I WAS IN THE HANDS OF SAFEGUARDS CUSTOMER SERVICE DEPARTMENT AND THEY WERE VERY POOR AND ARGUMENTATIVE. ONCE I GET OUT OF MY CONTRACT I WILL LOOK FOR ANOTHER PROVIDER.

I LIKE THIS COMPANY AND THEIR SECURITY CONSULTANT WAS VERY PROFESSIONAL AND NOT PUSHY AT ALL. I DID NOT SELECT THIS COMPANY BECAUSE THEIR MONTHLY SERVICE CHARGE WAS $7 MORE THAN OTHER COMPANIES OFFERING THE SAME SERVICE. IF IT WERE NOT FOR THE NON COMPETITIVE MONTHLY FEE I WOULD PROBABLY HAVE SELECTED THIS COMPANY.

THE "RETRITION EXPERT" WAS GREAT. THE GENERAL CUSTOMER SERVICE WAS NOT. RECEIVED TWO DIFFERENT ANSWERS TO A PROBLEM AFTER THE ICE STORM - THE FIRST WAS NOT CORRECT, WHICH DELAYED RESUMING MONITORING SERVICES. I PAID AT LEAST ONE MONTH OF MONITORING WHILE MY SYSTEM WAS OUT OF SERVICE.

BETTER SYSTEM THAN WE REQUESTED, VERY GOOD EXPERIENCE, GREAT CLEAN UP, VERY RESPONSIVE

OFFER SOME GOOD FEATURES: A HOSTAGE CODE, TO ALERT POLICE TO COME IF NECESSARY, MONTHLY TESTING SERVICE TO SIMULATE INTRUSION AND CHECK SYSTEM.

OUTSTANDING SERVICE. VERY FEW COMPANIES MEET MY HIGH STANDARDS. THESE GUYS DID IT.

ORIGINAL WORK ORDER INCLUDED 2 KEY FOBS. ON THE FIRST VISIT, THE INSTALLERS DID NOT REALIZE THEY WERE TO INSTALL PARTS FOR KEY FOBS, SO HAD TO ORDER THE PARTS AND FOBS AND COME BACK THE NEXT WEEK. ONE INSTALLER SEEMED ANNOYED TO BE HERE; THE OTHER INSTALLER WAS VERY NICE AND PROFESSIONAL AND ANSWERED ALL MY QUESTIONS. WHEN THE INSTALLER CAME BACK THE SECOND TIME, HE ONLY HAD ONE KEY FOB AND PARTS FOR ONE FOB. HE APOLOGIZE OVER AND OVER FOR THE MIX UP, AND ASKED ME TO CALL THE COMPANY AND TO TALK TO A SPECIFIC PERSON TO ORDER THE PART AND FOB. I CALLED TWICE AND LEFT MESSAGES FOR THE PERSON TO CALL ME AND HE NEVER RETURNED MY CALL. A COUPLE OF DAYS LATER, THE SALES REP CALLED TO SEE HOW THINGS WERE GOING AND I TOLD HIM MY STORY. HE PROMPTLY GOT THE PARTS AND FOB ORDERED AND SETUP A NEW APPOINTMENT FOR ME. FIVE MONTHS LATER, OUR SMOKE DETECTOR WENT OFF BECAUSE OF A DEFECT AND THEY PROMPTLY CAME OUT TO REPLACE IT.

EFFICIENT AND PROFESSIONAL JOB. HIGHLY RECOMMEND. HE WAS CLEAR ABOUT MY OPTIONS WITHOUT PUSHING FOR ANY ONE OF THEM AND EVEN SHOWED HOW TO SAVE A LITTLE, MADE RECOMMENDATIONS FOR OPTIONS THAT DIDNT COST SO MUCH.

HAVE NOT BEEN ABLE TO GET REIMBURSEMENT FOR MONEY DUE TO MEMBER.

INSTALLED RADIO BACK-UP MONITORING SYSTEM. OVERALL REALLY DO AN OUTSTANDING JOB. MOST PROFESSIONAL, PROVIDED BEST BID PACKAGE, MOST KNOWLEDGEABLE STAFF COMPARED TO OTHER SECURITY COMPANIES I TALKED TO.

HAD ALARM INSTALLED IN HER HOME. BOTH THE SALESMAN AND SERVICEMAN WERE PLEASANT, POLITE, VERY ATTENTIVE, PROMPT AND COURTEOUS. IMMEDIATELY RESPONSIVE WHEN HER FATHER ACCIDENTALLY SET OFF ALARM. LEFT THE PLACE "SPIC & SPAN!"