RTY INSTALLATIONS

Same as above: We called and he was out immediately to measure. Allowed us to order our own carpet and had it delivered to his warehouse. He was hired to install replacement carpet in one bedroom. He also supplied the pad. He was very friendly and responsive. Not only did he do what we hired him to do, he brought a carpet cleaner to clean the stain out of another room for no additional charge. It kept us from having to replace that room.This company answered the phone at 11:30PM...they take 24 hours seriously. Great service!

They were professional. Their price was extremely reasonable. They were punctual. They did the job and exceeded our expectations.

Please see above! I would definitely recommend this company for carpet installation!

Robert supplied carpet padding and installed the runner. It turned out beautifully and they did a great job! Would have them install carpeting again when needed.

They did a good job. We would use them again.

Installation was on cement floor and cement stairs with iron nose. I was very pleased with the professionalism of Robert Young. He arrived on time for the appointment with only one day's notice. He was very courteous and did an excellent job particularly with a difficult procedure on the stairs.

I could not imagine a more positive experience. RTY was most responsive in getting the work scheduled, as well as quickly, professionally and economically completing the installation as my condo was already on the market. Any questions or concerns were communicated clearly and without delay. I would not hesitate to call on RTY again.

ROBERT CAME OUT QUICKLY AND INSTALLED WHAT HE COULD. HE DID BREAK A THRESHOLD ACCIDENTALLY BUT CALLED SOMEONE IMMEDIATELY TO HAVE IT FIXED. HE THEN CAME OUT THE NEXT DAY TO INSTALL THE REMAINDER OF THE CARPET. I HAVE ALREADY RECOMMENDED HIM TO ANOTHER FRIEND OF MINE FOR HIS HOUSE AND HOPE TO USE RTY AGAIN IN THE FUTURE

I CALLED AND SPOKE WITH ONE EMPLOYEE WHO TOLD ME THAT RTY PROVIDED FREE ESTIMATES. WHEN I WAS READY FOR THE WORK, I CALLED BACK AND LEFT A MESSAGE. MR. YOUNG CALLED ME BACK 4 DAYS LATER. WE ARRANGED TO HAVE HIM COME OUT AND PROVIDE THE ESTIMATE. AFTER A COUPLE OF GLITCHES IN THE APPT., HE DID COME OUT TO MEASURE THE ROOMS FOR THE CARPET INSTALLATION. HE TOOK THE MEASUREMENTS AND FAXED THE ESTIMATE THE FOLLOWING DAY. THE PRICE WAS VERY HIGH, AS WELL AS $75.00 TO PROVIDE THE ESTIMATE AND ANOTHER $75.00 TO COME OUT AND DO THE WORK, AND ANOTHER $85.00 AS A TRIP CHARGE TO HAVE THE CARPET BOUND FOR THE STAIRS. I HAVE MANAGED MULTI FAMILY PROPERTY FOR 24 YEARS AND KNOW WHEN CHARGES ARE OUT OF LINE. WHEN I CALLED MR. YOUNG, I WAS TOLD IT TOOK HIM 2 1/2HRS TO GET TO MY HOUSE FROM CHARLOTTE. COME ON, I LIVE 10 MILES FROM THE MOORESVILLE I-77 EXIT. I WAS VERY, VERY DISAPPOINTED. HOWEVER I CALLED A COMPANY FROM THE YELLOW PAGES AND THE JOB WAS DONE BEAUTIFULLY FOR $1400.OO LESS.

THEY WERE VERY NICE AND DID A GOOD JOB.

IN ADDITION TO DOING AN AMAZING JOB, ROBERT WAS VERY RESPONSIVE AND WOULD CALL ME IF AN EARLIER AVAILABILITY TO COME BY CAME UP. HE FINISHED THE WORK DAYS AFTER I HIRED HIM AND MUCH SOONER THAN I THOUGHT HE WOULD. IT WAS TRULY GREAT SERVICE!

ROBERT WAS HIGHLY PROFESSIONAL AND MOTIVATED. GAVE ESTIMATE FOR CARPET RE-STRETCHING, DID THE WORK WHICH TURNED OUT TO BE A BIGGER JOB THAN ANTICIPATED, BUT HE STUCK TO HIS PRICE. OUTSTANDING CRAFTSMAN. CARPET EXPERT ALL THE WAY.

ROBERT WAS PROFESSIONAL, PERSONABLE, HARDWORKING AND VERY NEAT. THE STAIRCASE LOOKS GREAT, THE CLEAN-UP WAS VERY THOROUGH.

THEY CAME ON APRIL 14 TO INSTALL CARPET WE HAD GREAT SERVICE AND SPOKE WITH MARGO ON PHONE AND WAS TERRIFIC. WE WENT WITH RTY TO SAVE COST WE BOUGHT CARPET OUT OF STATE TO SAVE MONEY DIFFERENT RETAILER AND HAD CARPET STORED AT WAREHOUSE BASED ON THEIR RECOMMENDATION. INSTALLER WENT TO CUT AND INSTALL CARPET AND FOUND THAT CARPET HAD BEEN DAMAGED IN THE BY WATER. SPENT 4 HOURS TRYING TO FIGURE OUT WHAT TO DO. INSTALLER ROBERT HAD TO PUT EXTRA SEAMS TO REMOVE DAMAGE PART AND WAS VERY SLOW TOOK TWO DAYS AND INSTALLER WAS SLOW, BUT YOU CAN NOT SEE SEAMS. WE HAD TO PAY EXTRA FOR THE EXTRA CUTS. WE MOVED MOST OF OUR OWN FURNITURE AND WERE TOLD WE WOULD GET A DISCOUNT AND DID RECEIVED IT BUT WAS HIGH, WE DID BRING IT TO THEIR ATTENTION AND GOT MORE MONEY OFF. END RESULT WAS WE ARE HAPPY WITH.

THEY WERE PROMPT, ARRIVED ON TIME. ROBERT CAME UP WITH A COST EFFECTIVE SOLUTION TO FIX THE PROBLEM THAT MADE MY CLIENT HAPPY.

THEY DID A GREAT JOB. MEMBER HAS USED THEM FOR YEARS.

SET APPOINTMENT, CALLED TO SAY THEY WOULD BE LATE. ALSO INFORMED ME THEY CHARGED $35 TRIP FEE FOR AN ESTIMATE. ALSO SAID THEY CHARGED TO MOVE FURNITURE $40-$50, PLUS STRETCHING FEE. THE RECEPTIONIST SHOULD HAVE INFORMED ME OF THIS WHEN I MADE THE APPOINTMENT. I TOLD THEM NOT TO COME.

THE GUYS WERE EXTREMELY FRIENDLY AND HARDWORKING. THE QUALITY OF THE WORK WAS OUTSTANDING. WHEN THEY FIRST CAME TO LOOK AT THE CARPET, THEY TOURED THE ENTIRE HOUSE BEFORE QUOTING A PRICE. AFTER SEEING IT, HE STATED "DO YOU KNOW HOW MUCH THIS IS GOING TO COST?" I WAS VERY SURPRISED BECAUSE I DID NOT THINK THE CARPET WAS THAT BAD. AFTER DISCUSSING IT SOME MORE, HE ASKED IF I WAS SURE I WANTED TO CONTINUE. THEY COMPLETED THE WORK AND RETURNED THE ENTIRE HOUSE TO ITS ORIGINAL STATE. AFTER 2 MONTHS, THE CARPET STILL LOOKS GREAT.