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Pronto & Carpet Cleaning LLC

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

ANGIE'S LIST SUPER SERVICE AWARD WINNER for 8 (Straight Years) A+ BBB Rated . PRONTO AND CARPET LLC Family Owned and Operated Certified Business provides Carpet Steam Cleaning in Charlotte, NC and the Surrounding areas. We’ve been in business since 2004 , Our technicians are IICRC Certified, with Pet and Eco Friendly Products , We believe in great customer service and we are not satisfied until you are satisfied. This is why we are consistently one of the highest Rated carpet cleaners in Charlotte, NC. We use the latest Technologies to restore and clean your Carpets and always use environmentally safe and non-toxic Products.

Business highlights

22 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.

Services we don't offer

Dry Carpet Cleaning

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
12%
3
4%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 218 reviews

Scott V.
07/2015
5.0
carpet cleaners
  + -1 more
The serviceman was on time, communicative and did an AMAZING job. The carpets look brand new!
Description of Work: Cleaned all of the carpets in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Cynthia G.
07/2015
5.0
carpet cleaners, ceramic tile, house cleaning
  + 1 more
Looked awesome when he finished.
Description of Work: cleaned my kitchen and laundry room tile floors

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Curtis W.
07/2015
5.0
carpet cleaners
  + -1 more
the quality of the work was amazing. Saved carpets, no need to replace
Description of Work: cleaned very old carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Sharron J.
06/2015
4.0
carpet cleaners
  + -1 more
They cleaned and did a pretty good job. I think they were a little high but their service was good. They were prompt. I would probably get an estimate.
Description of Work: We used Pronto And Carpet Cleaning. They did the living room and the dining room.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

James M.
06/2015
5.0
ceramic tile
  + -1 more
It went well. They did a good job. It looks great. They were very nice.
Description of Work: They cleaned my tile into three areas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Corinne Z.
06/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Showed up right on time and got to work immediately. Couch and chair much better than before.
Description of Work: Cleaned large sectional sofa and chair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Terra S.
04/2015
5.0
carpet cleaners, house cleaning
  + 0 more
Called with advance notice of arrival which was helpful. Took great care to protect my floors and furniture when cleaning. Service was performed quickly and very little interruption to the house. Professional, friendly, courteous, and knowledge. The carpets looked practically brand new and was able to get out stains that I NEVER thought could be removed. Used a gently scented cleaner that made the house smell fresh. I would recommend Pronto and Carpet, LLC to everyone. They did a great job!
Description of Work: Carpet cleaning for 3 bedrooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

John K.
04/2015
5.0
carpet cleaners
  + -1 more
The carpet cleaner was on time, friendly, polite and professional. He was thorough to move furniture when necessary. I thought he did a very good job and I would not hesitate to call this company again.
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Susan A.
04/2015
5.0
carpet cleaners
  + -1 more
Very we'll. Raoul, the owner, showed up at the scheduled time, explained what he would be doing, did the work in 2 hours, and educated me about proper cleaning methods and frequency. He protected baseboards and walls from his equipment with shields, pretreated heavily stained areas. carpets now look and smell clean! He also recommended AC and fans to speed up drying time.
Description of Work: cleaned 6 areas and scotch guarded two high traffic areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Jeff W.
04/2015
5.0
carpet cleaners
  + -1 more
Provider was very responsive and could get me on the schedule right away. My experience with them was great.
Description of Work: Provider cleaned carpets and did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kathryn G.
03/2015
5.0
carpet cleaners
  + -1 more
Everything went well. I contracted for hallway and an additional room, plus Scotch Guard for the $150. We agreed on the price befor he came. He did an excellent job. No complaints. Courteous, professional.
Description of Work: Excellent job

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BEN A.
03/2015
5.0
carpet cleaners
  + -1 more
The service was great. He was a hard working man who was prompt and very courteous. I would recommend this company as well as use them again in the future if I need to.
Description of Work: They did over 2200 square feet of carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patrticia D.
02/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Raul did an awesome job. My furniture is white and I have two dogs!! There was alot of grimy areas and he spent extra time assuring it came out thebest possible. I didn't 7 think it would ever come out as good as it did. I really liked Raul. He knew what he was doing and he explained that Pronto uses the newest technology in their equipment. It took almost No time to dry. I highly recommend them and plan on having them do my carpet and every 6 months upholstery. You will no be disappointed with this company. Ask for Raul!!!!
Description of Work: Raul cleaned my sofa and love seat and then applied a fabric protectorant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Tim M.
02/2015
5.0
carpet cleaners
  + -1 more
Raul showed up right on time, was very pleasant and helpful to deal with, and conscientious in the way he worked in our house. He explained exactly what he was going to do and where some stains might present a problem and require additional treatment. He was able to get all of the stains out and left the carpets smelling clean and fresh. He said to expect the carpets to stay damp for 6-8 hours, given that it's wintertime and the A/C cannot be run to remove some of the moisture. Instead, he recommended running the ceiling fans. I'm very pleased with the service and look forward to calling Raul for our next cleaning.
Description of Work: I bought a 5 area carpet cleaning, pre-spot treatment and deodorizing for $129. With this offer, I had four bedrooms and the stairs cleaned and purchased the cleaning of the hallway and an additional bedroom for a nominal fee ($60).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kathy D.
01/2015
3.0
upholstery cleaning
  + -1 more
He is very rigid. I don't understand why he couldn't clean on piece of furniture as opposed to three in the same amount of time. His customer service skills are lacking. Sometimes if you want business you have to bend a little bit.
Description of Work: I purchased a Big Deal for $129 Upholstery Cleaning

Rating CategoryRating out of 5
value
3.0
professionalism
3.0

$129

Response from Pronto & Carpet Cleaning LLC
I am really sorry to hear that, i told you very clear that we can substitute the Sectional Sofa that you have for the three pieces that is in the Deal we offer; the real the problem was you did not read the deal that says that any Un-attached Pillow will be $4 extra, then you said you have 8 and you don't wanna pay the extra $32 for the additional Pillows, (We always recommend customers to read the Deal before they buy it, we have different deals that can help you with your needs) ; If you wanna place a review , would be nice if you tell the whole part. I apologize if my strong accent sounds rude, but trust me, i am not rude at all, i am very friendly. Regards

Lynn S.
01/2015
3.0
carpet cleaners
  + -1 more
It went okay. I wasn’t too crazy about the man who actually did it but the carpet was clean. He was a little obnoxious. I will not use them again. It ended up costing more than it said the coupon would be, it wasn’t that much more, so it was still a good deal, and that was okay. He did come when he said he was going to.
Description of Work: I used a carpet cleaning company with a coupon I purchased from Angie’s List.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$25

Response from Pronto & Carpet Cleaning LLC
You only bought a Coupon for $25 that is equivalent to $50 of carpet Cleaning, those coupons are valid to get a discount with any service we provide and you wanted to clean 3 rooms, we have to charge you an additional for that, it is impossible that a company can go and clean 3 rooms for $25, so what i did was charged you the Minimum service fee with was an extra $49 , i still don't understand why this was wrong and why i was obnoxious simply because i explained you this. Regards.

Stephanie N.
01/2015
5.0
carpet cleaners
  + -1 more
This turned out fine. Scheduling was easy. There was one person that came and it took about an hour to complete the job.
Description of Work: I purchased a deal for $89 for 3 areas of carpet steam cleaning, pre-spot treatment & deodorizing.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Debbie S.
01/2015
5.0
carpet cleaners
  + -1 more
They arrived on time and cleaned the carpets thoroughly and quickly. They were able to remove an unknown stain that was there when we moved in. The carpets weren't that wet when they were done (some places leave the carpets soaking wet). There was also no crunchy residue when they dried.
Description of Work: Cleaned carpets in 3 rooms, hall, and stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Venus S.
12/2014
5.0
carpet cleaners
  + -1 more
Filthy carpet, pets and food stains. The company did a fantastic job. The steps were cleaned from the food stains. He was a nice polite person. I definitely recommend this service. Certainly better than Stanley Steamer.
Description of Work: Angie's list coupon. Cleaned stairs and platform and 3 bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Joanne M.
12/2014
5.0
auto detailing, carpet cleaners
  + 0 more
I hired Pronto to clean the carpets in a rental condo for me. There had been a pipe leak and the dining room carpet was wet for a couple of weeks while everything was getting fixed. Once the pipe was fixed and the carpet dried out, I told my tenant that I would pay for all of the carpets in the condo to be professionally cleaned. I purchased a deal through Angie's List for $129 for the entire condo and asked the provider to call my tenant directly to schedule. They did and the service was promptly scheduled. My tenant was very pleased with the service and the results.
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Jim D.
12/2014
5.0
carpet cleaners
  + -1 more
The painter had to cancel due to illness. I went Angie's list and found carpet cleaners. I called and Pronto and Carpet said he could come within the hour. He arrived as promised-pronto. He was very honest about the market's age and soil. He did not try to sell me the stain remover, telling me it is expensive. He did an excellent job. I will call him to clean and seal tile in my house and for carpet cleaning in the future.
Description of Work: Cleaned carpet in bedroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Cat S.
12/2014
5.0
carpet cleaners, house cleaning
  + 0 more
On time, professional, nice, pleasant, very good job cleaning.. and great prices. Will Definitely use again!
Description of Work: Steam cleaning entire upstairs in under an hour!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Carol D.
12/2014
5.0
auto detailing, carpet cleaners
  + 0 more
I called around 9 A M, after the painter canceled.Mr. Uscocovich said he could be here by 11. He was and did Avery good job. He explained that the carpet was worn in the high traffic areas and would not look like other areas. He did not encourage me to buy the chemical that he said was expensive but would help clean.
Description of Work: Cleaned the carpet in the master bedroom and two closets.I

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Pronto & Carpet Cleaning LLC
Thank you for that review [Member Name Removed]. I am glad to hear that; Just to clarify, the chemical i offered you is called Dinge Out and covers the worn fibers making the reflection of the light looks the same than the fibers that are not worn, getting rid of that shadow that the Cleaning can't eliminate. Your carpet was 100% cleaned with our procedure at no extra cost. Let me know once you decides to do the Tile cleaning at the kitchen and Bathrooms so i can give you a good deal. Thank you again!

Leslie A.
11/2014
5.0
carpet cleaners
  + -1 more
Since my coupon had expired, they could not honor it. Angie's did reimburse me. The person I spoke with offered me an even better price to come out to do the work. I definitely would have taken him up on it, but since we were coming up on the holidays, the timing wasn't good. I will definitely hire them when I need to schedule my carpets to be cleaned.
Description of Work: I had purchased an Angie's deal, but it expired, so work was not performed.
Rating CategoryRating out of 5
Yes, I recommend this pro
$129

JOHN A.
10/2014
5.0
carpet cleaners
  + -1 more
Technician arrived on time, we discussed some stains that may have needed special treatment. He went to work and did a nice job on cleaning the carpets. No special treatment was needed
Description of Work: I bought a deal for cleaning carpet in 5 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

Pronto & Carpet Cleaning LLC is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Pronto & Carpet Cleaning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Pronto & Carpet Cleaning LLC offers free project estimates.
Yes, Pronto & Carpet Cleaning LLC offers eco-friendly accreditations.
Yes, Pronto & Carpet Cleaning LLC offers a 5% senior discount.
Yes, Pronto & Carpet Cleaning LLC offers emergency services.
No, Pronto & Carpet Cleaning LLC does not offer warranties.
Pronto & Carpet Cleaning LLC offers the following services: Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.
Dry Carpet Cleaning

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM