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Pronto & Carpet Cleaning LLC

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

ANGIE'S LIST SUPER SERVICE AWARD WINNER for 8 (Straight Years) A+ BBB Rated . PRONTO AND CARPET LLC Family Owned and Operated Certified Business provides Carpet Steam Cleaning in Charlotte, NC and the Surrounding areas. We’ve been in business since 2004 , Our technicians are IICRC Certified, with Pet and Eco Friendly Products , We believe in great customer service and we are not satisfied until you are satisfied. This is why we are consistently one of the highest Rated carpet cleaners in Charlotte, NC. We use the latest Technologies to restore and clean your Carpets and always use environmentally safe and non-toxic Products.

Business highlights

22 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.

Services we don't offer

Dry Carpet Cleaning

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
12%
3
4%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 176-200 of 218 reviews

Matt D.
01/2016
5.0
carpet cleaners
  + -1 more
.
Description of Work: They did carpet cleaning. They are very good.
Rating CategoryRating out of 5
Yes, I recommend this pro

Toni W.
01/2016
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WILLIAM S.
12/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Ernie C.
11/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jo Ellen H.
11/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned a love seat and 2 chairs |He was quite thorough and did a superb job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paige W.
11/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: Cleaned, deodorized and used enzymes on a few dog piddle spots. Went well

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy P.
11/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

ROBIN B.
11/2015
3.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Mr. Uscocovich was very polite, but he didn't offer to do anything when I called him the day after my carpets were cleaned and told him that all the stains returned that he treated. He cleaned all the carpets upstairs-where there weren't any stains, the carpet looked clean, but he was unsuccessful in removing any of them. My impression was that he was more concerned with the money and not customer satisfaction or what I needed to have done.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$194

Bonnie P.
10/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned 6 areas, moved furniture, sprayed the carpet with air fresher for carpets. Did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Carl W.
09/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$89

David M.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Approximate Date of Service August 29,2013 Cost of service 99.00
Rating CategoryRating out of 5
Yes, I recommend this pro

Emma S.
07/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Lots of spot cleaning --would have come back if I had asked--pretty good and fast-only a few spots left-I just didn't have time to do it again.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob S.
07/2015
2.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Cleaned carpets but worked too fast and didn't get the carpets nearly as clean as previous companies had.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$150

Response from Pronto & Carpet Cleaning LLC
We are sorry to hear that, This is the 4th time you called us, it is the first time for that house at 28273, the 3 previous times for the other house at 28209, you and your wife were very pleased that you keep calling us. The difference this time how i always explain to the customers is that the carpet at that property was very worn ( this makes a big difference on the fibers, the reflection of the light will make that shadow that always will be present, it is not dirt, the carpet was cleaned in the right way). The carpet needs maintenance, IICRC recommends to be clean every 6th months, since the dirt is abrasive and damage the fibers. We been working with your family since 09/13 and this is the first time you called for that specific property, you told us you have not cleaned for a long time. We work fast because we are focus at what we are doing, this is called "efficiency", with 15 years experience we know exactly what we have to do and focus on it, the majorities of companies send you some workers that work by hour and they don't mind to take it really slow trying to up-sale because of that, we don't need to take more time that we need because we are a family business and we don't make by hour, we take our time not rushing at what we have to do and we always charge a fair price. We gave you a really good deal, especially since you been with us since 2013. If you are not satisfied with a job, you should call us right away and we could fix it or return your money, this carpet that you are talking was cleaned in Jan 2015, instead of call right away you waited 6th months to place this review, just when is time to clean it again. Best regards.

Claude D.
06/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$600

Sam F.
06/2015
5.0
carpet cleaners
  + -1 more
They did a good job.
Description of Work: They just did carpet cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

ROBERT W & EMMA M W.
06/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

JANE & FOSTER S.
06/2015
5.0
carpet cleaners
  + -1 more
That's fine. They did a good job.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tracy M.
06/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Was very pleased with the service received. No complaints.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

JOSEPH T.
06/2015
5.0
carpet cleaners
  + -1 more
great service
Description of Work: cleaned carpet removed pet stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Frances L.
05/2015
2.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: I had a couch and two chairs cleaned on this deal. The man who did the work had faulty equipment which caused water to come out in large quanities and to stand in pools on my laminate flooring. Fortunately, I noticed it and was able to get lots of my own towels down to soak up the mess before the laminate surface was damaged. So far none of the installed planks have shown signs of separating or buckelng.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$169

Response from Pronto & Carpet Cleaning LLC
We apologize with you, We explained you, we use 240 Degrees water and one of the solution hose got burst, there is 4 hoses that are connected to each other, once the technician went to the Van to fix it , it spilled some water inside, but fortunately we could noticed it immediately and we fixed the problem; we explained you there is situations that sometimes we can not control and goes out of our hands. Other than this, we finish to clean your furniture and your Area Rug and applied enzymes Bacterial Digester FREE of cost on that Rug because of this Matter and at the end everything looks really good, at your own words. We work 5-6 Jobs a day, it is impossible we can control every situation, but we can tell you for sure and you can look at all the reviews this is the first time this happen to us. Please contact us again and we will give you 20% OFF at your next cleaning. Best regards.

Jessica H.
04/2015
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlene L.
03/2015
4.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Very quick contact and scheduled date for service. Arrived extremely promptly and toured our house to get details of what we wanted done. Was a little surprised that our big furniture wasn't moved as other companies have done. Thought the price was slightly high for what we got done (1 room, stairs and stair landing).

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Response from Pronto & Carpet Cleaning LLC
Good Afternoon [removed name], The deal you bought was for 5 Areas of Deep Steam Clean Spot Treatment and Deodorize, you only paid $129 for that, you wanted to apply the enzyme Pet treatment to the cleaning and it was not Included in that deal, we only Charged you $40 extra for that Pet Treatment (Bacterial Digester), which is a really Good deal for all that Job. We always recommend to our customers to read all the deal before they buy it, if they don't, they can ask us anytime. This is what the FINE PRINT says: .The Fine Print .Customer will prepare room by moving any heavy furniture .Customer may switch out a hallway, stairs or closets for a room if needed. We don't move heavy furniture because of insurance Porpoises, however if the customer ask us to do it , we will be more than glad to move it. Best regards.

georgina C.
02/2015
4.0
carpet cleaners
  + -1 more
Great
Description of Work: Clean carpet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

SUSAN M.
01/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane Y.
12/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
unknown
Description of Work: Cleaned the floors in entire house. Got out some horrible stains. We were very pleased with this service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

Pronto & Carpet Cleaning LLC is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Pronto & Carpet Cleaning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Pronto & Carpet Cleaning LLC offers free project estimates.
Yes, Pronto & Carpet Cleaning LLC offers eco-friendly accreditations.
Yes, Pronto & Carpet Cleaning LLC offers a 5% senior discount.
Yes, Pronto & Carpet Cleaning LLC offers emergency services.
No, Pronto & Carpet Cleaning LLC does not offer warranties.
Pronto & Carpet Cleaning LLC offers the following services: Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.
Dry Carpet Cleaning

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM