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Pronto & Carpet Cleaning LLC

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

ANGIE'S LIST SUPER SERVICE AWARD WINNER for 8 (Straight Years) A+ BBB Rated . PRONTO AND CARPET LLC Family Owned and Operated Certified Business provides Carpet Steam Cleaning in Charlotte, NC and the Surrounding areas. We’ve been in business since 2004 , Our technicians are IICRC Certified, with Pet and Eco Friendly Products , We believe in great customer service and we are not satisfied until you are satisfied. This is why we are consistently one of the highest Rated carpet cleaners in Charlotte, NC. We use the latest Technologies to restore and clean your Carpets and always use environmentally safe and non-toxic Products.

Business highlights

22 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.

Services we don't offer

Dry Carpet Cleaning

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7218 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
12%
3
4%
2
3%
1
2%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 126-218 of 218 reviews

Richard H.
08/2013
5.0
carpet cleaners
  + -1 more
Serviceman was timely, courteous, careful managing his equipment in the house, and thorough in his cleaning. We're pleased with the results and would use again. Thank you Raul. Dick Herrick
Description of Work: Deal was for 4 "rooms" of carpet cleaning at $99, but we added two more spaces for $70 more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

BETSY B.
08/2013
5.0
carpet cleaners
  + -1 more
Very courteous and he did all that we asked. He explained what he was going to do and then showed me where the problem areas were that he cleaned. He also showed me the water after the cleaning and explained how often carpet should be cleaned. Nice young man.
Description of Work: Shampooed upstairs long hallway, shampooed downstairs family room and living room. Those are the only areas that we wanted cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

LINDA S.
08/2013
4.0
carpet cleaners
  + -1 more
I was 5 miles outside of their service area so they were unable to perform the work for me.
Description of Work: I purchased a Big Deal for $99 for Four Areas of Carpet Steam Cleaning, Pre-Spot Treatment and Deodorizing
Rating CategoryRating out of 5
$99

Response from Pronto & Carpet Cleaning LLC
We are sorry to hear that, our Company radius is 30 Miles, we extended it only with Angiest list at 35 Miles, since you were at 42 Miles from us, we contacted you and explain we could perform the job for and additional small fee , but you disagree . Best regards.

Mary M.
08/2013
5.0
carpet cleaners
  + -1 more
He did a great job cleaning the carpets. I think he left the carpets a little wet and didn't use plastic squares under the furniture legs. He was very professional and polite.
Description of Work: Steam cleaned three bedroom carpets and my staircase carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Teresa R.
08/2013
5.0
carpet cleaners
  + -1 more
They were able to come out and do the work without power in the home. They were very good.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris B.
08/2013
5.0
carpet cleaners
  + -1 more
Perfect transaction. The provider was on time and very professional. Did not try to sell me services in addition to the deal that I had purchased. Carpets look beautiful! Would recommend this company to everyone!
Description of Work: Spotted, cleaned and deorderized the carpet in my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Kathleen N.
08/2013
5.0
carpet cleaners
  + -1 more
Arrived promptly at the scheduled time. Looked at carpet and discussed trouble areas and his expectations of successfully removing traffic stains. All work was done exactly to my expectations. The carpet looks beautiful. Fast, friendly service at a very reasonable price. I would definitely use their services again and highly recommend them to other customers.
Description of Work: Cleaned upstairs carpets, including 3 bedrooms, hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$124

Sandra E.
08/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Professional, polite and started work as soon as he arrived. Finished in a timely manner. Cleaned sofa, love seat and recliner. Very satisfied with the results. Would recommend.
Description of Work: Cleaned sofa, love seat and recliner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$129

Sophie M.
08/2013
5.0
carpet cleaners
  + -1 more
Very well! Raoul was a little bit early, which was fine with me. He did 4 rooms in less than an hour. I am very pleased. The carpet looks clean, and smells nice! His price was reasonable, and I am happy!
Description of Work: Raoul was quick and efficient. He spot cleaned 4 areas, and cleaned thoroughly. I didn't realize how dirty my carpet had become. I will ask him to come back in 6 months for a whole house cleaning, which will only be $20 more.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Julian P.
08/2013
5.0
carpet cleaners
  + -1 more
It was great. It was all good. I would use them again.
Description of Work: I have been using a Big Deal for Pronto And Carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

DARLENE B.
07/2013
5.0
carpet cleaners
  + -1 more
I bought the deal saver for carpet cleaning. Pronto and Carpet was available on a Saturday and arrived promptly at the scheduled time. All of the carpet looks great after cleaning
Description of Work: They cleaned 5 areas of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Mary F.
06/2013
5.0
carpet cleaners
  + -1 more
They were professional/knowedgeable and pleasant. My carpets looked new when they left and I will use them again....
Description of Work: deep cleaned my carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Tonya L.
06/2013
5.0
carpet cleaners
  + -1 more
Rod was on time, explained exactly what he was doing and asked me to check his work upon completion. Rod was extremely thorough.
Description of Work: We had our carpets cleaned and deodorized.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Jonet G.
06/2013
2.0
carpet cleaners
  + -1 more
I purchased an Angie's List Big Deal special offer for this service but we will not be using them again because a couple of areas of my living room carpet looked like they never had been done. The places were much better for about a week but now it was a complete waste. The gentleman who came worked very hard and also worked hard trying to upsell me into things I did not need. He was also late showing up. This cleaning was especially important to me because my daughter was graduating high school at the time, and we were preparing to host an open house for out-of-town guests. I just wanted them to do what the Big Deal said but it was a waste of my time. I had used another cleaning process in the past and it was amazing on the stains but with this process, after two weeks, the carpet looked like it had never been done. The person who came out to clean the carpet was alone and I asked him specifically if he would be using my water. I was assured everything they needed was on their truck. But, of course, they used my water and the water bill more than doubled. The man seemed sincere and seemed to be working hard, especially when he was dealing with that hot steam.
Description of Work: I used Pronto And Carpet for carpet cleaning in my living room.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Pronto & Carpet Cleaning LLC
Im really sorry to hear that, but since you have pet problems , pet stains and urine deposits, the prefered method to treat it is with Enzyme, we dont like to upsale but since we are certified and trained, we have to educate customers to follow the right steps to maintain the carpet, after we finish our process we ask the customers to take a look and let us know how satisfied they are, but with several pets inside the house, it can be messed up even the same day, the only way that a carpet was not cleaned on the proper way is that once it gets dry it will show up, if that was the case , you could call us the next day and we could fixt it, no after two weeks with several pets inside the house. We allways carry our water with us, 50 gallons fresh water that we filled up in our facilities, but if we ran out of water, we take some from the customer, but i can assure you we did not take more than 10 gallons only for those three rooms. The Carpet Steam Cleaning with 240 Degrees is the best method to clean the carpet according to IICRC (carpet and restoration institute) , that is what we performed. Best regards

CAROL B.
06/2013
5.0
upholstery cleaning
  + -1 more
Excellent. The technician explained everything thoroughly and let me know in advance that some areas of the couch could not be cleaned because the fabric was actually worn off. He worked constantly and efficiently and made my old couches look so much better. The steam process works very well. I would definitely recommend and use the services again.
Description of Work: Cleaned upholstery

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

John U.
06/2013
4.0
carpet cleaners
  + -1 more
Raul explained what he was going to do then commenced work. No long drawn out formalities, just got down to business. He worked fast and hard. They move nothing so for the most bang for your buck, move what you can!
Description of Work: Cleaaned five areas. For maximum cleaning YOU need to move everything because they move nothing. Raul worked hard and fast. Carpet looks better but still drying.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Nathan & Renee S.
06/2013
5.0
carpet cleaners
  + -1 more
Raoul arrived on time, was extremely friendly, worked quickly and explained what he was doing. He did a great job and we would hire him again.
Description of Work: carpeting cleaning; enzyme treatment

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Anne K.
06/2013
5.0
carpet cleaners
  + -1 more
He was right on time, extremely polite and explained in detail what he would be doing. All of the carpets looked brand new, the result was better than I even expected! He worked quickly but was very thorough and didn't miss a spot!
Description of Work: Cleaned 5 large area rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

kim F.
06/2013
5.0
carpet cleaners
  + -1 more
On time, knowledgeable , courteous.
Description of Work: Carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Stephanie O.
06/2013
5.0
carpet cleaners
  + -1 more
Scheduling was fast easy, as was the service. carpet look and small much better.
Description of Work: Cleaned 3 brs, hallway, and stails.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

HL & M S.
06/2013
5.0
carpet cleaners
  + -1 more
Raul arrived early, surveyed the carpets, and went to work. He got up the stains I pointed out and was done in just about an hour. Will absolutely call him again.
Description of Work: Cleaned all the carpets, pre-treated, and deodorized.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Julia S.
06/2013
5.0
carpet cleaners
  + -1 more
Ray was respectful & efficient. We will contact Pronto again.
Description of Work: Carpet cleaning - home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Terra S.
06/2013
5.0
carpet cleaners
  + -1 more
Did a great job. I had done a terrible job of maintainin light colored carpet throughout the house. I was prepared to pay for a complete carpet replacement. Pronto very quickly and thoroughly cleaned the carpet and it looks practically brand new. They were able to remove stains that I thought were impossible to remove. The house smelled wonderful after the cleaning and the carpet looks great. They also gave me tips on maintaining the carpet going forward. I will definitely use them again and would recommend them to friends/family.
Description of Work: Used the Angie's List Big deal for carpet cleaning service - 5 rooms steamed, spot treated, and deodorized. Pronto cleaned 4 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$130

Derrick P.
05/2013
5.0
carpet cleaners
  + -1 more
Raoul showed up as scheduled and was helpful explaining the process. Raoul did a thorough job and went over his work with me upon completion. Spic and span clean! Even some tough stains that I thought would be impossible..... vanished! Great job. Very professional.
Description of Work: Clean and sanitize my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Pronto & Carpet Cleaning LLC
Thank you Very Much for that nice review (member name removed), i hope that i can serve you again in the future. Best regards. Raul

SUSAN B.
07/2011
5.0
carpet cleaners
  + -1 more
What a great job! My home smells wonderful and the carpets look great...which is not always easy to do when a home has a few large dogs, cats and owners who love to garden. He does a great job!
Description of Work: Raul came over to clean entire house of carpets and rugs before the Easter holiday. We had tracked over them all winter,and they needed some TLC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Water & Smoke Damage

FAQ

Pronto & Carpet Cleaning LLC is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Pronto & Carpet Cleaning LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Pronto & Carpet Cleaning LLC offers free project estimates.
Yes, Pronto & Carpet Cleaning LLC offers eco-friendly accreditations.
Yes, Pronto & Carpet Cleaning LLC offers a 5% senior discount.
Yes, Pronto & Carpet Cleaning LLC offers emergency services.
No, Pronto & Carpet Cleaning LLC does not offer warranties.
Pronto & Carpet Cleaning LLC offers the following services: Carpet Steam Cleaning, Upholstery Steam Cleaning, Furniture Cleaning, Pet Odor and Stain Removal, Tile & Grout Cleaning, Water Damage Extraction, Carpet Restoration, Stone and Concrete Cleaning, Pressure Washing , Wood Floor Cleaning.
Dry Carpet Cleaning

Contact information

2144 Kaybird Ln, Charlotte, NC 28270

http://www.ProntoandCarpetllc.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM