Pro-tec Plumbing & Drain

A technician form Pro-tec Plumbing and Drain came to our home through American Home Shield to repair toilet tank's malfunctioning fill valve and flapper. That technician is absolute liar. He labelled problem wrongly as "due to misuse or abuse". In fact that guy never asked us how the problem occurred. My advise is, never hire this company for any work. They should not be not in any business, not even in cleaning people's toilets. They came to us through American Home Shield. We have raised complain with American Home Shield also, why they are hiring company like this.

He did a good job so far.

This company was hired through my home warranty company to fix a toilet leak. This company sent Kane to my house. He is the biggest liar and a total jerk who hates his job. As can be seen in the attached photons even without taking the toilet off it is clear that there is a leak since the hardwood color is changing. Kane said there is no leak and he does not need to do anything. When I told him that we have seen water coming from under the toilet he told me that I was lying. I called Jesse and he said to ask the home warranty to recall the job. But when the home warranty recalled the job, Jesse just cancelled it. I called another plumber and he fixed the leak in 20 minutes by changing the wax (see photos). Based my experience with this company, lying is part of the culture of this company and they cheat and lie shamelessly.

Jessie was very punctual and knowledgeable. He was very kind and I would highly recommend this company.

It went very well

Problem fixed in no time, he was so helpful!

Great. Jessie replaced the shut off valve and fill tank valve. He also checked the flapper to see if it was working properly. I called and less than 1 hour he was at my home. He was professional and friendly.

Excellent. Very professional. Did a GREAT job, left the area clean, and checked other sink valve.

This is the first negative review I have ever felt like was warranted.He was punctual for the estimate. Then I heard him talking to the warranty rep. He was laughing stating that we were going to be mad. The phone was on speaker and the warranty person replied laughingly let them get mad. He then turned the speaker off when he saw me walk out of the garage. I knew something was up. I worked construction for a long time before becoming a high school teacher. His whole explanation for all the up charges that we were responsible for were to bring it up to code. First the pedestal had to be lowered. He stated that it had to be brought down to 18" from 22" to meet code. Code for a garage is a "minimum of 18 inches". That meant all the water lines, ventilation and gas lines had to be reworked. He then added in dielectric unions. I called the manufacturer and they stated that the heater was already fitted and protected. His estimate pricing on the invoice did not even even add up and he only explained it by that it had to be brought up to code. The lead inspector for Cabbarus construction standards stated that the pedistal did not need to lowered or changed. That the whole thing was considered an appliance exchange/replacement. The only thing that had to be added was a thermal expansion tank because we are on city water and have a closed water system to bring it up to code. We contacted the local gas company after the warranty company refused to send out another technician. Their price was over $600 less, saying the upgrades were not neccesary and assured us everything would be up to code. The gas company did say the only thing needed was the thermal expansion tank and a CO2 alarm for the house which came at no charge. Two more phone calls with American Home Warranty with no resolution. They stood with their contractor. When my wife called back to Pro-tec Jessie stated that they were all required upgrades to bring it up to code. When we told him about the county inspector and the representative from the gas company he said that did not matter he was bringing it up to his code and his standards. The so called bringing up to code was, in my opinion padding/fluffing up the bill. Be leary of this company and his so called up charges bringing it up to code. I trust the Cabarrus county inspectors and PSNS gas company. American Home Warranty said they would not send out another tecnician, that they believed Pro-tec over the Cabarrus county inspectors and PSNC natural gas company. Verbatim. PSNC is doing the job. Just be wary folks and do a little homework and ask a few questions. Or find someone you can trust.

Plumber first tried manhandling the bonnet nut and said we may have to pay for replacing the whole valve body. He then backed off and hack sawed the bonnet nut off. He left and came back. Said he couldn't get just the bonnet nut but had to buy a $95 valve body just to get the nut. He replaced the cartridge and fixed the leaky shower. I verified both were working fine. After work was completed, I was charged a service fee of $75. In the end I wrote a $165 check + $175 angies list deal = $340. Plumber kept the valve body though I paid for it. I had planned on buying an $8 bonnet nut off Amazon.com and put it on the valve body and returning it. I had 2 shower cartridges, one opened for the shower plumber was to fix and one unopened for our other shower. Apparently, he greased up the first cartidge which you're not supposed to do then used the other one. So, adding into the price the loss of a cartridge ($32) and valve body ($85) brought the cost from $340 to $457.00. I feel I should receive a refund of $117.00. Angie's List you suck.

Great. A new part was purchased an installed. Problem solved

It went well. He fixed both of them for me and did it timely too.

Good, took old faucets out and replaced with new, cleaned up, went well.

For the follow up visit he quoted us for $500+ for an estimated 2 hours of work. It only took him half that time but the price was still the same. I guess that is how plumbers charge, but it would have been nice if he had more accurately estimated his time and saved us a bit. The work seems quality.

Quick professional

unknown

His attitude was condescending and rude. He was unprofessional and I would never allow him into my home again. I wasted my money when the work was easily done by someone else for a reasonable price. I felt all he was concerned with was collecting his service fee and leaving. Save your money and find someone professional and willing to help find a solution that really works. Also the responsiveness was awful. I had to call to confirm my appointment and they did not even call on their way to my home.

The technician was quick and thorough. He got my bathtub and toilet issues repaired in no time. Great service!

Jessie arrived and was ready to go to work. He quickly prepared the unit and his equipment and made the installation professionally. I would highly recommend him and will use him again in the future.

Very pleased with the service and prompt..

He was very courteous and professional. The lichen sink was left spotless.

I was tired of calling big companies who sub-contract their work not knowing who was coming to my door and having no one to call back should there be a problem with it without having to pay again for yet another sub-contractor. They have no need to take pride in their work. I was also tired of paying for both the contractor and the big name company who would say they would come at noon, then 2:00pm and so on until they arrived after 10:00 pm. ENTER JESSE. Prompt, Professional, and Clean. He calmed my nerves and got right to work. No selling me crap I didn't need and offered me a senior discount straight away. No taking advantage of an old lady. Upon completion, he didn't grab his check and run. Instead, he took the time to address several of my concerns with problems I can see coming and was kind enough to show me where my emergency cut-off was. I hadn't a clue. I am comforted by the fact that I now have a plumber. I will use him always. An honest person that I can call, and trust, and not have to worry if, or when, he will show up or try to take advantage of someone whose only income is Social Secuity....not that he knew that. He's just honest, hard worker. Jesse is knowelable and knows what he is doing. I strongly suggest you give give Pro-Tec Plumbing a try. He will not disappoint.

Everything went well! Jesse consulted us on whether we wanted a tank or tankless water heater. After hearing the pros and cons we decided to go with a tank water heater. Jesse unhooked the tank and the gas lines and installed the new tank, replacing some of the older plumbing. He even added a trap to the gas line to make it up to code.

Everything went very well. We had questions about whether to upgrade to a tankless water heater and he gave us the pros and cons of a tank vs. tankless. After this, we decided to go with a tank and upgraded to 50 gallons as the older one was 40 gallons. Jesse disassembled the older tank and the gas connections. He then put in the new tank and reconnected the gas back up. He even put in a trap on the gas line that was supposed to have been put in under the new codes.

he was very informative and let me know what to do in case of a emergency ,showed me where my main shut off was .