Response from Pro Pressure Cleaning & Concrete Restoration
It true that I dropped the ball and and didn't notify Mrs [Member name] that I was going to be an hour and a half late.....the appointment was set for 1pm. When I finished up the job I was at I realized what had happened and attempted to make contact with Mrs [Member name] about 2pm the same day to apologize and make sure If it would be ok to do the work that same day. I sent here a text message and left a voicemail with no response at all. She had sent me a message at 1:30 thru Angies List demanding a refund that same afternoon, and I didn't realize that until later on. I responded that she could get the refund from Angies List and not from me....service providers don't have that capability to give refunds for Big Deal purchases and that I could still do the work that day or would do it on any other day and time that she wished. Never heard from her again and no work was ever performed. She's entitled to a full refund and if Angies List refuses to do that (I'm not sure what their refund policy is exactly) I will peel the money off my wallet and mail it to her, and If that's the case she needs to initiate contact with me before I can make good on the refund. My phone # is 770-652-6344 I've never encountered a situation like this before and will take the necessary steps to prevent it going forward. Mark Norman