Pro-Plumb Plumbing

unknown

unknown

Hired Ken who only worked at nights in beginning with crew doing most of pipe runs one night finishing around 11pm. His team were friends/assistants and not plumbers. Started smelling a sewer smell and complained to Ken. He would not answer phone but replied via text that it was probably coming from pipe in area he did not finish near washing machine. After another week smell got worse and complained multiple times and would only get answers via text that is probably a vent issue. He would not address the issue. After many failed attempts, went under house to see what issue is. To my horror I found that sewage had been pouring out of one of the pipes he installed into the crawl space for probably a few weeks. His group failed to install the clean out plug on one of their pipes and toilet waste was pouring out of it. Called and texted 6-7 times and finally got response that was shockingly unprofessional and he started finger pointing and would not address issue. He insisted that he installed the plug and it blew off. Hired RR Plumbing (RR) who along with myself, looked for this plug which was never found. RR stated that it is inconceivable that a properly installed plug would be blown off with a septic system. Plug is rated for 100PSI +. RR stated that the only way this could happen if the plumber doing install just hand tightened plug without any plumbing tape. Either way no plug was found. We also had a backup in main line that made the matter worse. The cause of backup was stated, by RR ? A wad of contract towels typically used by plumbers was stuck in pipe?. It was probably stuffed in the open hole and then sucked in when the pipe started being used. Either way, if pipe had been capped there would not have been raw sewage pouring under house. Ken absolutely refused to help or address an issue his team created. To make matters worse, RR took me underneath house and showed me that the entire pipe in question was not properly installed. In the brief look he had, the combo was backwards and the pipe did not have the right flow, flowing away from the sewer and toward new section of house. RR stated that he would be very concerned that there might be many more issues and advised calling the city for failing to identify issues. RR stated that there were many problems and would be concerned about water draining issues moving forward.