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Prime Comfort

Heating and Air Conditioning

About us

We are full-service heating and air conditioning contractors dedicated to helping our friends and neighbors enjoy indoor comfort all year long. When a home-comfort system has stopped working, it can be frustrating; in some situations, it can be dangerous. Imagine the heater going out in the middle of winter when the temperature will drop below freezing or the AC shutting off during a July or August heat wave when temperatures can soar above 100°F. We believe it’s essential to provide quality service when emergency situations like this arise, and our actions will prove it to you when you call.

Business highlights

9 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioning, Heating, Indoor Air Quality, HVAC, Ductless Systems, Maintenance.

Services we don't offer

Oil heating, Geo Thermal, Boilers, Chillers, Fireplaces, Duct-cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.068 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 51-68 of 68 reviews

Pamela C.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
great..prompt and complete
Description of Work: preventative maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Prime Comfort
Thank you for the kind words! It was a pleasure working with you and we look forward to assisting you in the future.

Beth C.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Will use again.
Description of Work: Check and maintenance of heating system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Prime Comfort
Thank you for the compliment! We greatly appreciate your business.

Betsy A.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very satisfied
Description of Work: I experienced great customer service, Brian come out and check my unit he was very professional. I would recommend this company to anyone

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mei S.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything worked well
Description of Work: Annual AC tune

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shirley R.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
OK LET ME OT OF HERe
Description of Work: heat . I answered .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Prime Comfort
Thank you for choosing Prime Comfort for your heating and air conditioning needs. We greatly appreciate the A rating that you indicated in your review. We look forward to working with you in the future.

Wendy W.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
All went well.
Description of Work: Furnace Tune-up was scheduled. The technician could not inspect the furnace because my Hot Surface Igniter was broken and had to be replaced. He showed it to me and explained the importance of the replacement. He had one with him. Thank goodness it was detected now rather than later...disaster adverted.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Prime Comfort
Thank you for thinking of Prime Comfort and for the favorable feedback. We look forward to serving you again if the need arises!

Cary K.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great Job and quick
Description of Work: Cleaning ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Prime Comfort
Thank you for the favorable review. We were happy to serve you and we look forward to working with you again in the future. Best regards!

Michael K.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went great. Bryan was very professional, knowledgeable and friendly. He did a thorough job and said our system was working well. He cleaned the outside unit so well, it almost looks new! I will definitely call them again for any HVAC service we need.
Description of Work: Annual tune up of central a/c system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Joseph W.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Chuck Pesta, Manager of Design and Development, came to our home within hours of our heating and A/C problem to discuss several options to fix our problem. We had been in our home over 15 years and needed to replace both systems. Chuck was very professional, never tried a hard sell with the equipment, and priced out 2 units to fit our home. He had his Operations Manager, Ken Leach, and his crew come out when it was convenient for us and the replaced both systems the same day. The entire group was very professional, easy to talk to, and made sure to show us what was installed and how to operate the system. I would highly recommend them.
Description of Work: Removed upstairs HVAC system and disposed to proper EPA regulations. Installed new gas furnace and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Adam J.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

benson M.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Prime Comfort changed out my townhouse's HVAC system. From start to finish, Chuck was very professional and honest. He was very upfront on how I could save money and what I needed and didn't need. He didn't over sell and there was no pressure at all. The installation was painless, the crew was prompt, clean and professional as well. All questions were answered and install areas were clean when the crew left. Chuck, by name, was recommended by the area Lennox rep and he didn't not disappoint.
Description of Work: Replace HVAC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James C.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Ken was on-time and very professional and courteous. He checked all items that were mentioned on the deal, which was quite a bit and did not try to up-sell any unnecessary repairs. With the cost of typical HVAC services, I found this to be a great deal and honest company. Our A/C is pumping out colder air now as well.
Description of Work: HVAC (A/C) Tune-up and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Tyreece S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great! Service tech was very helpful and explained the process well
Description of Work: Heating system check-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William M.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Done professonally, promptly, and quickly.
Description of Work: Replaced blower for heat pump Serviced heat pump. Added coolling gas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Michael K.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Everything went very well. The repaired unit is running great and the new unit was installed quickly and heats the area better than the previous unit. Joe and his associates were very professional and they even checked a third heater that was not functioning, at no extra charge. I would highly recommend this company and definitely plan to use them in the future.
Description of Work: Repair of heating unit, replacement of heating unit and checking refrigerant level in split A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

cathy M.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
We had family visiting from out of town for Thanksgiving and on their first night here, our furnace quit working. We called Prime Comfort and they came to our house 2 hours later. The service man was friendly and knowledgeable. He explained the issue we were having with a starter and fixed it quickly. The cost was minimal. After having been "taken" by another HVAC company, it was refreshing to have someone so honest help us out. We will definitely go with Prime Comfort the next time.
Description of Work: Furnace wasn't heating

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlotte S.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
I thought it went very well. They were early, and I felt that they were honest. He took some pictures of areas I couldn't see myself and got me up and running quickly.
Description of Work: They serviced my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jeff H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
I was extremely impressed with the professionalism of the technician. I didn't feel like he was trying to sell me on something I did not need or use the "scare tactic" to get me to pay for unnecessary costs. He showed me what he felt was the probable problem, explained what he felt would be the of the cost and fixed the problem quickly. Becuase of his professionalism, at no time did I feel I was paying for unnecessary expenses. I will definitely use Temperature Pro in the future and have no problem recommending them to friends. After the call, I called other Heating/AC companies to compare pricing and found the Temperature Pro prices were competitve and even lower than others in regards to the yearly maintenance programs. I was very pleased with this experience.
Description of Work: Analyzed the problem and was able to fix the A/C within 20 minutes. The technician showed me the issue and explained the problem and how he was going to fix the issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
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Contact information

9311 Monroe Rd Ste J, Charlotte, NC 28270

http://www.primecomforthvac.com

Service hours

Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
L.34813
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbers
Trade License Expiration
12/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Prime Comfort is currently rated 5 overall out of 5.

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Prime Comfort accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Prime Comfort offers free project estimates.
No, Prime Comfort does not offer eco-friendly accreditations.
Yes, Prime Comfort offers a 10% senior discount.
Yes, Prime Comfort offers emergency services.
Yes, Prime Comfort offers warranties.
Prime Comfort offers the following services: Air Conditioning, Heating, Indoor Air Quality, HVAC, Ductless Systems, Maintenance.
Oil heating, Geo Thermal, Boilers, Chillers, Fireplaces, Duct-cleaning

Contact information

9311 Monroe Rd Ste J, Charlotte, NC 28270

http://www.primecomforthvac.com

Service hours

Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM