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Pains Cleaning Service

House Cleaning, Home and Garage Organization

About us

Family owned business with more than 9 years of experience. Customer satisfaction is our number one priority.

Business highlights

19 years of trusted experience

Services we offer

House cleaning

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.243 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
9%
3
2%
2
5%
1
21%


Rating CategoryRating out of 5
quality
4.5
value
4.7
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 43 reviews

Melissa S.
07/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ed P.
02/2016
5.0
house cleaning
  + -1 more
I'm not sure if this is the original purchase or the one we ha d to switch... The initial purchase had a Hispanic recording and nothing in English; I called and Angie offered a different provider. If this is the one that actually came out they did a 'FABULOUS' job! Absolutely no complaints!
Description of Work: Cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Michael K.
10/2015
5.0
house cleaning
  + -1 more
Really well. They really care about doing a good job and it shows.
Description of Work: They cleaned most everything except the refrigerator and the walls/baseboards. I'm sure they would do those tasks for an extra fee.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Joanne M.
08/2015
1.0
house cleaning
  + -1 more
I had paid $69 for 4 hours of cleaning using the Angie's List Big Deal. I want a refund, since no one showed up at the scheduled time and no one got back to me.
Description of Work: They never showed up! We had an appointment for 12 pm on August 10th, and no one showed. I called at 1 pm and left a voicemail asking where they were, and it is now 2:45 pm and I still haven't heard from them.

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0

$69

sharron M.
07/2015
2.0
house cleaning
  + -1 more
I am having some work done on my downstairs so I asked the ladies to only focus on the upstairs; however, they did not vacuum upstairs, or clean the bathroom so I am not sure what work they did. I heard the blinds rustle, so assume they dusted but not certain.
Description of Work: Supposed to clean home

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$69

Hemin S.
07/2015
1.0
house cleaning
  + -1 more
All i got was voicemail. Have tried calling them whole day. No one picked up or returned any calls. If they don't want to do business why would they present themselves on Angie's list.
Description of Work: All i got was voicemail. Have tried calling them whole day. No one picked up or returned any calls.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0

$69

LINDA S.
07/2015
4.0
house cleaning
  + -1 more
Provider called Monday night to confirm for 1 p.m. on the 15th. at 1:15 on the 15th I phoned the provider to see if they were still coming. Yes... Arrived at 2:30. Once work was started, the 2 ladies worked steadily and did a very nice job, especially disinfecting the kitchen counters. I had cleared all the surfaces prior to their arrival to make the work go more quickly.
Description of Work: Cleaned main floor of my home with concentration on master bath and kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$69

Joslyn B.
07/2015
5.0
house cleaning
  + -1 more
The crew was courteous and efficient. Cleaned to my satisfaction. Even folded the toilet paper ends into cute little creases.
Description of Work: Complete house cleaning, 5 bed 3 bath home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Michael K.
07/2015
5.0
house cleaning
  + -1 more
They did a really good job. I really have no complaints. There were no additional charges.
Description of Work: They did house cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
$99

Barry H.
07/2015
1.0
house cleaning
  + -1 more
Never got more than an answering machine
Description of Work: nothing

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$69

Karen B.
06/2015
5.0
house cleaning
  + -1 more
Awesome job! Everything was cleaned from floor to ceiling.
Description of Work: Cleaned father in laws house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Scott P.
05/2015
4.0
house cleaning
  + -1 more
They were good about responding and being punctual. I knew they could not clean my entire 2 story house thoroughly in 4 hours and did not expect them to. 2 ladies came and cleaned for 2 hours. I told them I just wanted master bath on 2nd floor cleaned and nothing else on that floor. Then, I wanted them to concentrate on the wood floors on the first floor and dust and vacuum. Nothing in kitchen. The 2 of them spent an hour in the bathroom. It wasn't that dirty. Then they spent an hour on the first floor. They did dust and thought they mopped parts of wood floors. After they left, I found areas of the floor that had obviously not been cleaned. My first floor is probably 1200 square feet. Certainly not huge.
Description of Work: 4 hours house cleaning. Special promoted on Angieslist.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$69

Wanda T.
05/2015
5.0
house cleaning
  + -1 more
Initial contact after purchase was same day with scheduling within two weeks as requested. Prompt arrival time, very friendly and courteous. Did a great job in cleaning bathrooms. They were thorough and left the home sparkling and smelling nice. Very happy with service provided.
Description of Work: Cleaned bathrooms, dusted furniture and floors, mopped kitchen, cleaned baseboards, vacuumed, and removed trash.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Kristy W.
05/2015
5.0
house cleaning
  + -1 more
They were great. They did everything we asked and did it all very well. They arrived on time and got started right away in the bathroom upstairs. After the bathroom the moved room to room, cleaning all windows, blinds, baseboards, doors, and floors. They then finished in the kitchen, scrubbing every surface and doing a wonderful job on the stainless appliances.
Description of Work: The cleaned all of the windows, blinds, window sills, baseboards, 3 bathrooms, vacuumed the carpets, mopped the floors, dusted, and thoroughly cleaned the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Greg B.
05/2015
5.0
house cleaning
  + -1 more
the provider sent 2 workers and they cleaned 2 full baths (top to bottom), dusted all baseboards, ceiling fans, ceiling edges, dusted in all 3 bedrooms, living room and dining room. Vacumed and swept all carpet and hardwood areas. mopped both bathrooms and kitchen/dining room floor. Dusted blinds in living room. Interested in setting up a cleaning program it them for my home.
Description of Work: I signed up for the 4 hour housecleaning deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Donna H.
05/2015
1.0
home & garage organization, house cleaning
  + 0 more
Two women arrived at the appointed time. Neither speak any English. My understanding was that the garage would be cleaned and re--organized. They swept the floor and dusted shelves, moved a few things around and used my hose to finish up. When they wet the floor, power tools (chain saw, blower, etc.) and the "eye" for the garage door got wet. Garage door does not work now. I cannot recommend this service.
Description of Work: swept and dusted garage. Used a hose to wet the floor and damaged automatic garage door opener. Debris still in the corners of the garage.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$99

katherine G.
05/2015
5.0
house cleaning
  + -1 more
Fantastic! Nothing was missed! They cleaned blinds, wiped down all the doors, made the beds, dusted all the knick knacks and polished all the wood. My home looked and smelled fantastic! I highly recommend Pains Cleaning!
Description of Work: Whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Tammy S.
05/2015
5.0
house cleaning
  + -1 more
They are wonderful. My house hadn't been cleaned in 3 months. It was very dirty. They did a thorough house cleaning including my baseboards, dusting ceiling fans, walls, as well as other cleaning services. They brought two people for 4 hours and my house was spotless when they finished. I was so impressed with their work that I have hired them for monthly services.
Description of Work: 8 hours for deep house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Catherine C.
05/2015
1.0
house cleaning
  + -1 more
TERRIBLE CUSTOMER SERVICE!!!! I travel for work and missed a day waiting for the cleaning service. No professional communication. When I said their actions were unacceptable I was told to contact Angie's List! There was no remorse or any type of apology for the inappropriate actions.
Description of Work: Poor communicaton, wouldn't commit to a scheduled appointment time, would only text regardless of many requests to speak on the phone. Never picked up phone when I called at various times. Failed to show up on the agreed to date. Sent a text within 2 hours of appointment stating they had to go to their son's school and I would be rescheduled for next week.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$149

Francis W.
05/2015
5.0
house cleaning
  + -1 more
Arrived on time. did a thorough job and actually spent a bit more time than was contracted for.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Sandra R.
05/2015
5.0
house cleaning
  + -1 more
Cleaning was GREAT. Were 15 minutes later than they had told me. They speak very little English but could communicate adequately.
Description of Work: Very thorough cleaning -- even pulled sofa cushions and vacuumed underneath, got edges of rooms and doorways for debris that gets stuck there. Will DEFINITELY have them come back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Kristen S.
05/2015
5.0
house cleaning
  + -1 more
Great. Left the home sparkly and smelling clean.
Description of Work: cleaned a home I just purchased

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Felicia H.
04/2015
5.0
house cleaning
  + -1 more
The ladies did a very thorough job. I am well pleased.. So much so, they are coming back to clean the inside of my home next week.
Description of Work: Cleaned out my garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Jennifer A.
02/2015
5.0
house cleaning
  + -1 more
I have used Pains Cleaning Service for several years. Regiane does an amazing and complete job at an affordable and competitive price. No details are missed - dusting, mopping, vacumming, etc.. She cleans your entire house from top to bottom. She is always professional and punctual. She is great about communication and always available when needed. I would highly recommend Pains Cleaning Service.
Description of Work: Full housecleaning from top to bottom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Rosimary D.
02/2015
5.0
house cleaning
  + -1 more
pains cleaning takes care of my home for more than three years she does everything clean bathrooms ,fan ,dust mops on wood ,vaccum ,kitchen ,makes the beds,baseboard she do everything i can trust in her job she has the key from the house and she come to my house every week
Description of Work: She cleaning my house for more then 3 years

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100
    • 1(current)
    • 2

Contact information

6923 Barcliff Dr, Charlotte, NC 28212


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Home and Garage Organization

FAQ

Pains Cleaning Service is currently rated 4.2 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 8:00 PM

Pains Cleaning Service accepts the following forms of payment: Check
Yes, Pains Cleaning Service offers free project estimates.
No, Pains Cleaning Service does not offer eco-friendly accreditations.
No, Pains Cleaning Service does not offer a senior discount.
No, Pains Cleaning Service does not offer emergency services.
No, Pains Cleaning Service does not offer warranties.
Pains Cleaning Service offers the following services: House cleaning

Contact information

6923 Barcliff Dr, Charlotte, NC 28212


Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 8:00 PM