P Saylor Fence Co

Horrible customer service. I would never recommend this company to my worst enemy. Was told one quote and job was never completed … when asked they said it was a verbal understanding and was going to put a lien on my house. Several phone calls and emails and nothing was ever resolved. Customer is not always right with this horrible company.

Excellent company with excellent service!

Great! Would and do always recommend these guys to anyone asking about my fence or seeking a referral! Timely work, professional employees and can only say I am pleased! Even referred them to out church, and they installed a beautiful fence surrounding the back of church property and cemetery.

Well, I was very impressed at first. But on install day the process went VERY fast. Literally within a couple hours. I notified the install team of the irrigation system and told them they were free to place the posts in whatever position was required in order to avoid them vs sticking to a "set plan" . This was in January. When I turned the irrigation system on in April, the main pipe to the irrigation system was busted right at the area of the post. They HAD to know they did it and they told NO ONE and just covered it up. This has led to an expensive and rushed repair for us which they refuse to take ownership of. They sent junior installers out with no supervision at all and they clearly did not show ANY regard for my property of the damage they did to it. The Fence is lovely. But the professionalism and accountability leave a lot to be desired

A recent Yelp review also describes my situation: “… had our fence installed and it looks amazing. The process was not. The lack of communication was pitiful...” Phone calls were unanswered, emails ignored, and installation dates passed without a word. I never received any updates or information without making several phone calls first. My emails to PSaylor rarely got a response. At one point well into our project, I got a phone call from a customer service person telling me they had no record of my account. I was also told at one point that a specific customer service agent was assigned to my account- I never heard from that individual. The whole process was a long one. On Nov 23, 2021, I received an email with an estimate for 54’ of vinyl picket fence from Stacy Foley, a principal at PSaylor. I attempted to get information about the actual fence product and description. All I was sent a poorly scanned document from the fence manufacturers catalog. By Dec 21, 2021, I finally got a representative to come to my home, measure, and write up a contract. The amount on the contract was over 40% more than I was originally quoted! It felt a lot like a bait and switch. I agreed to re-negotiate at around 15% over the original estimate. In hindsight, I should have backed out then. Yet, I sent in my 50% deposit, with an install date of Feb 10. Then I waited. Feb 10th came and went with not even a call. My calls and emails to Ms. Foley were never returned. Finally, April 6, 2022, I got a call, but only after I repeatedly called them. My fence was installed April 11, 2022, about 5 months after the original quote. But wait. The installers didn’t have post caps and installed the wrong picket tops. I was told they would return the next day to correct this. They did not. The PSaylor customer service rep said for several days that they would be returning the next day. They never did. I had to cover the posts myself to so they wouldn’t take in water in the rain. Over a week later, the installation contractor finally returned and finished the fence. Luckily, I documented every call, email, attachment, and contract. BBB A+ is on the side of the truck. I question how they got it.

It didn’t. This was terribly disappointing. Very rude. Had to cancel contract. in August I met at my house with a knowledgeable salesman from this company we did some measurements and talked about getting a vinyl fence. With Covid, vinyl supplies are hard to get so I was told it would be around a three month wait and I signed a contract for November 5-12 install. Paid nearly $2k deposit. I contacted PSayler today to see if we could look a moving it up or back a week. If not, no problem. Long story short. Got referred to a Stacy, who rudely and dismissively share “Due to’supply chain issues there a some 80 people ahead of you. We are not even looking at the ball park dates we gave you. “Maybe it will be in two or three months. “. 1.No call to me from pSaylor about making changes to install dates 2. Rude mean and insulting tone with office staff Three. I’m not sure how P sailor thinks I would know they were running eight or more weeks behind perhaps customers need to have telepathy

The installation ended beautifully but was rocky along the way. The initial quote was quick and professional with a fair quote. We began the process of HOA approval but the HOA team had changed and they couldn't find our previous request. As we corrected HOA's initial concerns the fencing supply chain shut, down causing delays. P Saylor kept us informed at every step. Another HOA change required the initial fence to be changed after the materials had arrived but P Saylor worked with us to get the required materials for installation immediately. All work was done quickly under weather constraints. Any and every request made was supported. We are very happy with P Saylor and recommend them

Very professional from the beginning contact for an estimate to conclusion of installation. Work crew was outstanding.

Staff was respectful and professional throughout the project. All old materials were removed and hauled away. New materials were high quality and the install was spot on.

So I did my due diligence and talked with almost every fence installer in the Charlotte area. P. Saylor was one of the finalist from a long list. They had the best price and seemed to have great reviews, so they got the bid. They promised a start date, but never showed on the date that was scheduled. Even though my wife took off from work so she would be there when they arrived, that morning. Never showed. After much calling and rescheduling another date was arraigned. Again, my wife waited for the installers to show. They finally showed at the end of the day and started one hole. I had marked off the yard exactly where I wanted the fence to be installed. I had explained to Paul where I wanted the fence installed and he promised my wife that they would follow my directions. So when I arrived at home, after work, I noticed that one side of the yard the fence holes were about a foot closer to the house, thus cutting into my available yard space. I told Jose (he was the leader of the installation team) that I had marked exactly where the fence should be and asked why he had not followed my advice. He stated something to the fact that it was not within the property line. I know exactly where my property line is, because it is a new construction. I even moved the fence line in a good one and a half foot from the property line, to be sure. Jose was not happy because he had dug the holes and had to re-dig them. All the vendors I spoke with I told them that there were rocks in the yard and how much would they charge if they ran into rocks. Everyone gave me an honest price for what it would cost per hole. My wife (because I was working when Paul finally showed after missing appointments) specifically asked Paul what would be the cost if the installers ran into rocks. His reply was that it would cost nothing additional and if they ran into rocks they would do whatever they needed to get the job completed. This was the item that weighed the bid process in P. Saylor's favor. So after the multiple attempts to get the job started, Paul assured me that the job would be completed the same day. So after calling home and checking in on the process the installer, again showed up late. Now I sent them $3,480.00 on 4/27/2019. Now it was heading to the Memorial weekend and still no fence installed. So I arrive home to find about twice the number of installers in my yard rushing to complete the job before the weekend, because as Jose said they had plans to go to Miami for the weekend. They were rushing around trying to get done with no one really leading the effort. So they finished late into the night when it was dark, so how could they see the quality of their work? It was not likely that they could or even cared. Miami Memorial weekend was waiting. And the next day it showed. Saturday morning I was working in the yard and noticed a few things. There was string hanging from the post. I assumed it was probably from one of the guide lines. No big deal. I looked at where the slats are cut to fill in the odd space where the section ends at the house. The slat looked like it was cut with a hand saw. Not even at all. I’m starting to have quality concerns. There is a storm brewing and the wind is blowing hard. Now I am concerned again about whether or not the concrete has cured sufficiently for these winds. Then I see the fence swaying in the wind, in one section. I walk over to the post and notice that it is swaying so I put my hand on the post to see how loose it was and I find that the post is ready to come out of the ground. There is no concrete in the hole! Or the concrete is not sufficient, as I am told by Paul, because he assured me that there was concrete in the holes. Yes there was more than one hole without concrete. I immediately called and emailed P. Saylor about the situation. I did tell Paul that I put my hand on the post and it moved. He was absolutely beyond himself in his response. I am not sure if I had interrupted his Holiday or what but he was very unprofessional. He told me directly that I had damaged the post because “I had put my hand on the post to check and see if it was loose” he accused me of lying and that I had damaged the fence and he know that I had done it intentionally. I was floored! I had never been treated in such a disrespectful manner and he continued to blame me and make all types of accusations. I told Paul that the posts were cut short and not the required length and there was no concrete in the holes. This was the rudest person I had ever dealt with in a role of Sales or Customer service. Totally inept at his job. After much discussion and more accusations from Paul, he said someone would be out Monday to fix the fence. My son was home and I had instructed him to call me when the installers arrived and I would come home. Of course Paul couldn’t call and give me a time. So my son called when Jose arrived and left. Once I arrived at home, Jose was back along with another gentleman. Jose assured me that there was concrete in the hole. But, he was able to pull the shortest post out of the hole and there was no concrete holding it. And when I looked at the post end it was about six inches, if that long, and you could someone had taken a had saw to the end to cut it short because they ran into rock. And oh yeah Miami was waiting. The two insisted that there was concrete in the hole but it was obvious that there wasn’t. They poured concrete powder through the top of the post and around the post. Not sure if this shorter post will last over time. I tried to call the office to complain about the workmanship and their employees, but never heard back after multiple attempts. From what I guess the owners must have been at the Miami party too, and were too busy to respond. I was promised four LED lights, but had to go onto the light manufactures website to order two out of my own pocket, because the never returned to install the two additional that was promised as a “good will gesture”. But now here we are less than a year later and surprise another post is loose and it’s obvious that the hole is lacking concrete. So I email their repair address and I’m told that they will come out and fix, what they did not do correct several months ago, for $350! I see a lot of great reviews for P. Saylor, but after what they did to my fence gets you positive reviews, then you have to wonder who is writing these reviews. New neighborhood with many folks looking to install fences and I can’t honestly recommend P. Saylor to anyone. Ever!

P. Saylor did an awesome job. The work was done quickly and efficiently. The office response time was great. The office staff followed up promptly when the job was completed. The finished product looks wonderful and all the gates operate smoothly. We had contact with several different people during the process and all of them were polite, courteous, and efficient. This was a project for which we took bids and P. Saylor was the lowest bid. We sought them out for a bid because we had a recommendation from a satisfied customer from our congregation. We would definitely recommend them to others.

Refused to do repairs on a fence not installed by the company. Ridiculous

Love it. They still have to come back to replace the fencing around the trash containers. They could be better with communication and setting appointments, but overall I am very satisfied and already gave a neighbor their name and phone number.

It went really well, smoothly and quickly. Very professional from start to finish.

This is the second time using P. Saylor. Originally, we had them build a fence about 5 years ago but since then moved to a different house. We needed a black aluminum fence to enclose the back yard. P. Saylor provided a competitive price and after a couple rain delays the crew arrived and worked through the day to early evening to completion. Tim came by late in the afternoon to check on everything and ensure we were satisfied. We had three gates installed as well. Very pleased with the quality and finished project. The length turned out to be slightly less than originally estimated due to a setback requirement and Tim reduced the final payment as a credit for the unused materials.

Everything about the process was smooth and easy. We got three quotes for this project and they were the lowest. The work is phenomenal. Customer service is excellent. We had to make a change to the fence line mid-project and they reacted quickly and reasonably.

Excellent Experience with P.Saylor from PreSale to Post Install of my Privacy Fence. I will refer P.Saylor to family, friends, and customers with confidence.

These guys came out and gave me the best quote, the best service, and by far did an excellent job. I had a few random things I wanted them to fence around / in between and it came out much better than even I expected. Highly recommend!

They were very professional, finished the job in one day, great looking fence.

One thing I learned through this process was that Tim Foley, the owner, doesn’t actually install fences. He is not P. Saylor. He doesn’t know how to install the fences, only how to sell services and collect the money. He leaves the installation work to his crew, headed by Jorge, whom he said had “17 and a half years” of experience. Tim’s crew arrived on a Friday and began work. When I arrived home, they were just finishing up, though Jorge explained that he was missing some material to complete one side of the fence and would have to come back on Monday. He took me around and showed me the work. I noticed that nothing was level, meaning one gate was sloping down, the other was sitting up straight, and the entire length of the fence took a dramatic rise from the ground on one end for no apparent reason, leaving a nearly 4” gap underneath. I also noticed that one of the gate latches had been installed in what appeared to be an upside-down manner. I mentioned these issues to Jorge and he said something about the latches being manufactured this way and that they were intended to be installed this way (see photos). Monday came, and went. Neither Jorge nor Stacy, nor Tim ever called to let me know that they weren’t coming back to finish the job as promised. They didn’t return until that Wednesday (and never called to say they were coming over). During this time, Jorge had left a load of fencing material on my lawn and, as can be seen in the photos, caused significant damage. The job was finished and the crew left (without any notice). I never had the chance to go over the work with Jorge and I was disappointed to see that none of the concerns I had raised on Friday had been addressed. I sent an email to Stacy and she replied that Tim would be in the office that afternoon and would contact me. He never did. I then called back and was told that Jorge would be there to meet me to look over the job the next day at 4. He never called and he never showed up. After a few pointed conversations with Stacy about the lack of communication and failure to follow through when they say they are going to do something, I was allowed to talk to Tim. He apologized and said that he and Jorge would come over on Saturday to look at the fence with me. On Saturday, Jorge and Tim arrived. Walking up my front walk, I heard Tim remark to Jorge, who had been sitting in front of my house for some time but hadn’t gotten out of his truck, that “I guess he thinks he can do it better”, seemingly a reference to my complaints about the workmanship. If nothing else, this is really a lack of professionalism. Even if customers complaints are annoying, you should keep that to yourself when you are within earshot. Tim and Jorge walked me around the project and explained that they hadn’t realized that there was a slight drop off where my concrete walkway met the grass and that this made it necessary to have a key post higher (explaining the sudden rise the fence that left the gap). After pointing out that the entire job looked quite amateurish with gates and fence lines going in all different directions (essentially giving it a wavy appearance), Tim offered that they should have installed a graded gate and that he would be happy to have one installed free of charge. Thanks. I also insisted that I could not imagine the manufacturers of the gate latches making it impossible to install the levers in any way but upside down and, with some prodding, was able to show them that the latch levers were, in fact, designed to be “flipped”. Jorge went ahead and made the adjustment and, voila, problem solved. Apparently for 17 years they have been installing them upside down because they couldn’t tell they were meant to be adjusted to the needs of the project. Finally, I pointed out the damaged grass to Tim. He initially blamed his vendor, but I assured him that my wife and I witnessed Jorge putting the materials on the ground and then leaving them there for a week instead of securing them on the concrete mere feet away. His response, “I’m sure it will grow back.” I explained, as politely as possible, that I shouldn’t have to wait for my lawn to “grow back”, as it was just fine before his crew laid a few hundred pounds of material on it for a week. He initially offered to give me some spare grass seed from the office. No thanks. We agreed that he should compensate me for the damage, which he eventually did. After this meeting I waited for the graded gate to arrive. I never heard from anyone, and to this day I have never heard from anyone personally (other than an automated invoice email thanking me for my prompt payment). Oddly enough, I awoke one morning and noticed white shavings all over my walkway, which I then realized were from the new gate which had at some point while I was asleep been installed. No call. No warning. No respect for my privacy. No attempt to pick up the shavings. And, more importantly, where Stacy had originally told me, “We won’t ever ask for the final payment until we are sure you are happy”, nobody ever asked if I was happy with the “finished” project. I am not. Tim said they would eliminate the gap under the fence. They did not. Tim said they would lower the post that was sitting up high in the ground. They did not. And the new gate has a wide gap at the bottom and a narrow gap at the top. This was not quality work, not form the start, and not to the finish. They were very interested in getting their money, but not interested at all in showing pride in their work. Bottom line: I would never hire this company again.

I was impressed by the professionalism of the company owner that quoted the job as well as the installation crew. P. Saylor did exactly what they said they would do when they promised too.

Overall the team at P. Saylor Fence Co. was great to work with. There were a couple minor issues with the gates (one not shipped as expected, and the double rainbow arch gate looks a little slanted at the base due to the slope of the hill). However, the guys did their best with the double rainbow arch, and they talked me through the changes and got my approval prior to installing the other gate that wasn't shipped as expected. The alternative was to wait for the expected gate to be shipped in order to finish the job. P. Saylor allowed me to keep the upgraded gate for the original price. I would highly recommend customers being present during the installation, as it helped ensure the fence was placed along the desired lines. Overall, the guys did a great job with the installation, and my wife and I are very happy with the final product.

Performed all tasks as requested. Really good repor with the sub who did our job. I would definitely recommend.

...............................................................................................

Excellent. Tim Foley outlined the fence with unique and innovative ideas and provided superior quality and materials workmanship, on time and at a good price. We love the new fence and it exceeded our expectations.