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Osborne Plumbing and Drain

Drain Cleaning, Plumbing, Water Heaters,

About us

Osborne Plumbing is family owned and operated with 7 employees, since 1994. We are proud to offer quality plumbing work, with outstanding customer service. We are available for all your plumbing needs. It is our pleasure to serve you.

Business highlights

31 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Repair and replace all plumbing fixtures, water and sewer main installations/replacement/repairs. Water heater replacement, drain cleaning, drain stoppages.

Services we don't offer

Anything that does not deal with plumbing.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.721 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
5%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-21 of 21 reviews

WilliamG M.
01/2023
1.0
plumbing
  + -1 more
Osborne plumbing on 12/26/2023 to fix broken hot water pipe and leak under my kitchen sink he charged me $926.00 to fix that one pipe 2 days later I found another leak in the same area I call them back out and said he didn’t see that leak at the time and wanted to charge 450.00 to fix the other leak that he missed this company Osborne plumbing and Drain is a Rip Off beware 😡😡 I’am a disabled Veteran I will never ever use this company again
Description of Work: Fixed one leak but left another undone

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$926

Carolyn T.
04/2017
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

John Mark H.
01/2017
5.0
drain cleaning
  + -1 more
The service tech. got the tub to drain very well.
Description of Work: Bathtub drain unclogged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Tommy S.
11/2016
5.0
drain cleaning
  + -1 more
Fixed it quickly
Description of Work: Worked on toilet that was leaking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fredrik R.
11/2016
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
.
Description of Work: Have been using Osborne plumbing and drain several times, they are very professional and always punctual. i will continue doing business with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Karen M.
10/2016
5.0
drain cleaning
  + -1 more
Very professional- they were busy that day and had to move my scheduled time.They kept me advised and provided good communication. When the tech was done with the diagnosis, he explained in detail what the issue was and how he was going to handle.
Description of Work: Repair/diagnosis of issue with gas water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Annie S.
10/2016
5.0
drain cleaning
  + -1 more
The plummer Matt, assessed the problem, a badly blocked drain, damaged toilet wax seal and bracket. Matt discussed possible scenarios and solutions. Matt showed me the prices for each possible issue and what would need to be done for each. Upon my request, Matt also replaced a damaged shut off valve to the toilet. Matt answered all my questions regarding future plumming issues as well. There were no suprises or unexpected cost. The prices quoted are comparable to on line reviews I searched beforehand. . Matt gave advise on how to prevent anothor blockage. Matt cleaned up after his work and asked if there was anything else that needed attention, even though it was very late in the day. He was willing to stay later if needed. Matt was very courteous. I would highly recommend Osborne Plumming and Drain and will definitly use them for future projects.
Description of Work: Drain and pipe augered. New wax seal replaced. Broken bracket fixed. New shut off valve and line replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$824

Wilma P.
10/2016
5.0
plumbing
  + -1 more
Matt looked at the problem areas, then discussed options and pricing. The work was done expertly in less than half the time I had guessed it might take. He also shared observations about preventive projects which can be planned for a later date and identified the parts to have on hand when that work is scheduled, to save money on the replacements.
Description of Work: There was a small leak under the kitchen sink, also bathroom faucet and tub fixtures had drips.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

DAVID R.
10/2016
5.0
plumbing
  + -1 more
I am a very satisfied customer of Osborne Plumbing. They are not cheap but they are very professional, responsive, punctual, and their work is excellent. Matt was the plumber and he is a good guy and did a terrific job
Description of Work: repair and replace leaking or poorly installed faucets throughout the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Noel T.
10/2016
5.0
plumbing
  + -1 more
All the work was performed properly and as promised. One small problem was addressed, and taken care of immediately. They provided me with the name of a drywall specialist to correct the areas, cut out to facilitate the installation. Their technician were both professional and friendly. I had researched this company and due to the favorable comments I came across, I did not do any competitive shopping as I normally do.
Description of Work: they did two thing. First they replace the water line in the front of the house from the house to the meter. And they three weeks later They replaced the interior water pipe and they had to access it from the attic casue the leak was under the slab so they just replaced all the water pipping from the attic down

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ryan S.
09/2016
5.0
drain cleaning
  + -1 more
Everything went well...Friendly service.
Description of Work: Install Toilets, fridge line, and check for a leak.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$993

R F.
08/2016
5.0
plumbing
  + -1 more
Excellent
Description of Work: Install new bath fixtures 3

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Melvina M.
08/2016
5.0
drain cleaning
  + -1 more
Matt was outstanding! He provided step by step information on the tests that he was conducting and allowed me to watch the meter as well. It was great having someone like Matt and the operator also so kind and professional from the time I made the initial call to the end of the service call assisting me. Osborne Plumbing and Drain will definitely be on my team from now on! Thank You & Many Blessed Years To You, Melvina
Description of Work: Checked for water leaks etc. and determined that there are none....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$112

Pam S.
07/2016
5.0
drain cleaning
  + -1 more
It went well as far as service. Very professional young man. Explained everything from start to finish.
Description of Work: Installed a new garbage disposal. We had a replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$263

Truitt M.
07/2016
5.0
plumbing, drain cleaning
  + 0 more
Customer service was very friendly when setting up my appointment. Kept me well informed of the technician's schedule. The technician was on time & followed my instructions & special needs. The job was top notched & I will recommend this company to others.
Description of Work: Repaired broken water line under house and also cleaned and replaced whole house water system. Inspected all other lines and well equipment to assure good working order.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Jesse M.
07/2016
5.0
drain cleaning
  + -1 more
They were very helpful and prompt. The technician was very polite and did a great job explaining everything that needed to be done and the cost associated with it. Finished the job very quick.
Description of Work: Replaced an ice maker line that ran into the crawl space

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Kate O.
06/2016
5.0
plumbing, drain cleaning
  + 0 more
Had it unclogged very fast!
Description of Work: Unclogged toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Samantha L.
06/2016
5.0
plumbing, drain cleaning
  + 0 more
The crew was extremely knowledgeable and expedient. When we called, they quickly sent a plumber from another site to determine what was going on in our home. They returned the next day and completely replaced the sewage extractor which required two plumbers. They explained the entire process to us and were very friendly! We will be using them again in the future.
Description of Work: Replaced the entire sewage extractor device/unit in our basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Rosella M.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: My toilet was backed up and they came out to unclog it. They were wonderful, they came in and had it fixed in 5 minutes.
Rating CategoryRating out of 5
Yes, I recommend this pro

John T.
04/2016
5.0
drain cleaning
  + -1 more
unknown
Description of Work: Excellent service provider. The work done was great, and very professional. Out of the two firms, the one I selected performed the job for 50% less. The technician was on time, and very knowledgeable. He performed a high quality job. I plan to use again and would recommend this outfit to all my friends and relatives. Keep up the good work.
Rating CategoryRating out of 5
Yes, I recommend this pro

FRAZER D.
11/2014
3.0
drain cleaning
  + -1 more
My 80 year old mother was charged $162.95 to fix a leaky faucet with a flat $140 house call fee that she was not aware of until after the fact. I called and told them that I thought it was too much as we had work done on our house where another plumbing company came to our house, 2 men dug up our front yard, replaced pipes and only charged us 3 more dollars than Osborne did for a leaky faucet. I called and complained to no avail.
Description of Work: Fixed a leaky faucet.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$162.95

    Contact information

    P.O. Box 680524, Charlotte, NC 28216

    osborneplumbingdrain.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 6:30 PM
    Tuesday:
    7:30 AM - 6:30 PM
    Wednesday:
    7:30 AM - 6:30 PM
    Thursday:
    7:30 AM - 6:30 PM
    Friday:
    7:30 AM - 6:30 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Drain Cleaning,
    Plumbing,
    Water Heaters,
    Natural Gas Lines,
    Drain Pipe Installation,
    Gas Logs

    FAQ

    Osborne Plumbing and Drain is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 6:30 PM

    Tuesday: 7:30 AM - 6:30 PM

    Wednesday: 7:30 AM - 6:30 PM

    Thursday: 7:30 AM - 6:30 PM

    Friday: 7:30 AM - 6:30 PM

    Saturday: 8:00 AM - 1:00 PM

    Osborne Plumbing and Drain accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Osborne Plumbing and Drain does not offer free project estimates.
    Yes, Osborne Plumbing and Drain offers eco-friendly accreditations.
    No, Osborne Plumbing and Drain does not offer a senior discount.
    Yes, Osborne Plumbing and Drain offers emergency services.
    No, Osborne Plumbing and Drain does not offer warranties.
    Osborne Plumbing and Drain offers the following services: Repair and replace all plumbing fixtures, water and sewer main installations/replacement/repairs. Water heater replacement, drain cleaning, drain stoppages.
    Anything that does not deal with plumbing.

    Contact information

    P.O. Box 680524, Charlotte, NC 28216

    osborneplumbingdrain.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 6:30 PM
    Tuesday:
    7:30 AM - 6:30 PM
    Wednesday:
    7:30 AM - 6:30 PM
    Thursday:
    7:30 AM - 6:30 PM
    Friday:
    7:30 AM - 6:30 PM
    Saturday:
    8:00 AM - 1:00 PM