Ornamental Fence Solutions, LLC

Experience was worse than explosive diarrhea in rush hour traffic. Ordered material 10/12/2020. Told 6-8 weeks for install Followed up around week 10 - did not hear back Followed up around week 11 - did not hear back Followed up around week 12 - told unsure of when material was going to be delivered. Followed up around week 14 - did not hear back Followed up around week 16 - escalated to manager - offered roughly 2% credit for the delay and lack of communication. Was assured material would be delivered by 1/19 Week of 1/11-1/15 - randomly one day, I noticed spray painted lines all over the back yard. Utility marking. I was not made aware that utilities were going to be marked, that someone was going to be walking around my house, nothing. 1/19 - followed up late in the day because I hadn’t received an update. I was told yup material came in and we’re installing Thursday. Two day notice? Okay. 1/20 - I go to take my garbage out and the person who we worked with at this company to sign documents for the fence was in my back yard marking additional items. Again, no heads up, nothing. 1/21 - install day. Installers show up at about 8:20 and ask me if the material is there. No? Again, I know NOTHING about my fence because there has been hardly any communication. Materials show up around 8:45. Pretty much from that point on, issues arose. The irrigation lines were possibly in the way, the back line was diagonal and not straight (which was the estimators fault for no knowing how to measure). To fix it, they were going to make the fenced portion smaller than I wanted. After much discussion, we worked through those two issues. I was told the fence would be done this day. Well, much to my surprise, another over promise and under deliver. Another broken promise. Another lie. I was told the person that had the tools to build the gates was not able to come back out but they would be at my house to finish the install first thing on 1/22. We also discussed my dissatisfaction thus far and I was told they have heard their communication wasn’t great and they were working on it. 1/22 - were the installers here first thing? Take a guess. I emailed and called Brad. I was ignored. Apparently our conversation about communication really sunk in. I called the office and the estimator called back saying they’d be there at lunch time. Again, I was assured the fence would be completed today. Installers finally showed up after 1pm. By 4, they had successfully dug 2 holes. They come to the door, tell me there’s a problem. SHOCKER. They dug right where utilities were marked and said they couldn’t finish because the gate wasn’t big enough. Now we have to wait a THIRD day for our fence to be completed. As the installers were leaving for the day, I asked for Brad’s bosses information. They told me Brad was the OWNER of the company. I actually laughed. 1/23 - installers showed up on time. Took a few hours and the fence was finally complete. I will also add that the first invoice was incomplete so I was sent another. The second invoice coincidentally left off part where they ask for reviews and list the sites. Thankfully I still had the original to tell everyone to stay away! Everything looks great and the dogs love being able to run around. Just wish it was a better experience. Stay away from this company. The communication is dismal, the customer service is dreadful and the delay was deplorable.