New East Landscapes LLC

I needed help with some shrub removal and planting in my front landscape, and got several quotes. I already had the plants, soil, fertilizer, and materials needed, but am not physically able to dig by myself. I had a means of disposing of the removed materials, so there was no haul-away included. Along with the planting, I needed to have a decorative stone wall repaired because it was starting to lean. Again, labor only. I was looking for a company that could do both. The bids for the planting work, which was straightforward and simple labor, were in the range of $400, except for New East Landscapes. Their price was much higher for the planting work, but they assured me they could do the planting within a couple of days and also repair the stone wall within 2 weeks for what seemed to be a very fair additional price. Because they seemed to know exactly what to do with the wall, and showed pictures of other projects they had done, I decided to pay the higher price so I could have one company complete both tasks. They emailed written quotes for the work, which I signed and returned. They told me the time they would come to do the planting work on Sunday, a couple of days later. The work on the wall would be done when they could fit it in, but within two weeks. On Sunday April 9, they arrived more than an hour late, so late that I was concerned they weren't coming. They did the planting work which took them less than 1.75 hours to complete. They clearly knew their plants, placed them where I asked, and the work was competent, but this job did not actually require 3 workers, which is what they brought. I paid them for that work and asked to schedule the wall repair. Xavier told me he would call me to schedule the time within two weeks and would find out the cost of a few stones that were needed to support the wall. He never called me back. I attempted to follow up with them by several phone calls, which went to voicemail that was not accepting messages. Also sent text messages and email. No response of any kind from them, and it has now been a month since they promised to return to complete the work. The wall is looking increasingly unstable and the work still needs to be done.

It was amazingly easy, and simple. They showed up on time to give estimate, put it in writing and was able to work with me around scheduling time to get work done. They showed up on time to do the work, cleaned up everything g and carted away all the clay! Everyone in my neighborhood admired the work!