Naturally Clean

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We had originally hired Naturally Clean to clean our home on a biweekly basis. We were happy enough with the service until November 25, 2014. After our cleaning that day we noticed that some pills from my husband's hydrocodone bottle were missing. He had recently had his wisdom teeth removed and had only taken 3 pills because they had made him horrible sick. So we knew exactly how many should be in the bottle. The cleaning crew were the only people who had been in our home that day. When we confronted Michelle, she treated us like we were at fault and that it couldn't possibly be one of her crew. She offered to change our cleaning crew which we accepted but we still were not comfortable having people we did not know in our home after that. We ended up cancelling their service in December. We were moving out of our rental house and decided we wanted to hire someone to do our move out clean. We thought this would be a good opportunity to give them a second chance. That was a mistake on our part. We were quoted one rate for the clean out service and were charged significantly more. When I emailed Michelle she said that our home was extremely dirty with dog hair and the owners of the home were there and asked them to clean the outside fridge as well. Naturally Clean did bi-weekly cleaning of our house for almost a year and yet they managed to under estimate our cleaning by 1.5 hours? They knew we had two fridges and dogs. I paid the invoice as charged but in my final email to them I promised I would never use them again. I agree with the other reviews that one of the biggest flaws with Naturally Clean is the fact that they will not take responsibility for problems within their own business and always seem to find a way to put the blame back on the customer.

They are wonderful. They always show up as scheduled. The house is shiny and immaculate when they leave. I always find little personal touches when they are done. They use natural cleaning products, so the house smells fresh and not like chemicals when I get home. We have had them for over a year now and have no complaints.

Overall it went very well. I emailed the the company through their contact us form on Tuesday requested service as soon as they could fit me in. Within the hour Michelle had responded confirming that they just got an opening for Thursday (yesterday) afternoon and gave me an estimate of the time and costs (3 hours). I accepted the proposal and noted that I expected it might take a bit longer despite the small size of my apartment because I have a dog, I work from home (thus they needed to work around me and a dog), and I have been quite unable to deep clean anything due to a manic travel schedule. The team showed up on time and after a brief walk through they got to work. They were quiet and left me to my work enabling me to continue my productivity and knocked when they were ready to do my office. As I expected, they took a bit longer (3.5 hours) but I had pre-approved the continuance. Even still there were a few minor misses but nothing I complained about or am the slightest bit stressed over. As another reviewer says, no one cleans your house like you would and I when I do actually have time to clean I am a bit nuts about it. Overall I am thrilled to have my apartment back in order and it smells fantastic. One reviewer mentioned a foot odor and I do wonder if the use of natural vinegar might be offensive to some at first. I tend to boil vinegar water on the stove as a natural deoderizer so I was not at all put off by it. Meanwhile the vinegar does a great job eliminating other odors and just an hour or so later my whole place smelled of lavender. Quite nice! I have invited them back to do a move-out clean next month and will likely schedule ongoing service. If you want a clean home with no harsh chemicals, these folks are great.

If I had reviewed this company right after the initial deep clean, I would have given them a much higher grade. Unfortunately our second cleaning was so far below the initial clean, it not only warranted the grade I’ve given them, but it also prompted us to seek out another cleaning company. We were in the market for a regular cleaning service. We thought that if we were satisfied by the initial clean, we would be happy with the regular service. What has baffled us about this company is that our first clean was great. We thought they were thorough and gave proper attention to detail. The second visit was when things fell apart. First of all, they were late (I don’t remember exactly how late, but it was at least 30 minutes if not more) and they didn’t call to let us know. They knew we needed to let them in, so it was frustrating waiting on them, wondering if they were going to show up. We tried calling to make sure they were still coming, but got no answer. In the end, we had given up and were going to leave a key for them to let themselves in, when they finally pulled up. (For the record, I understand that sometimes things happen and people arrive late. What made it upsetting was the fact that they didn’t call to let us know, and didn’t answer the phone when I called. And it’s true that I didn’t mention this to them when they showed up, but at that point I needed to drive my husband to work and he was already late. Also, I think it should be a given that if you’re late, you call. To me that’s customer service 101.) The lateness alone would not have been a deal-breaker; however, the quality of work on the second visit was significantly lower than the first. Things that stood out to us: small, lightweight items that were on the floor in the living room (cardboard cat scratchers) were not moved out of the way and cleaned behind, so there was still dust on the floor behind them. (And I know these things were moved during the first visit because I remember checking). It seemed as though the couch cushions were shaken out AFTER the floor had been cleaned, because there were particles on the floor in front of the couch. The (hardwood) floor in the main living area was cloudy and streaked. Our bathroom, instead of having a clean smell, had a slightly mildew-ish smell, similar to the smell of something that had been wiped down with a dirty rag or perhaps mopped with a dirty mop. I did eventually bring most of these items up with Michelle. This was her explanation (a quote from her email): “Our first visit we swept, vacuumed, and mopped the floors with a wet mop then with the damp mop. Last visit we used the damp mop with vinegar and water, and you were our first customer of the day. I don't know how there could be a dirty odor.” I took this to mean (and I did ask for confirmation but never received a response), that on their second visit, they didn’t sweep or vacuum our floors but rather only mopped them. The streaks, my husband and I concluded, were from cat litter particles that had been tracked into the living room by our cats. When you don’t sweep a floor before you mop it and the litter particles get wet, they end up dissolving and leaving a cloudy residue on the floor. And the smell could very well have been from dirty litter particles being dragged around our house via the damp mop. It baffles me why a cleaning company wouldn’t vacuum or at the very least broom sweep a floor before they mopped it. (Again, I never did receive confirmation that there was no sweeping or vacuuming done, but the state of our floors would seem to speak for itself.) These issues, however, were overshadowed by the main issue for which we decided to terminate their services; a missing item from our house. On the day of their scheduled second visit, my husband and I had plans to leave town later that afternoon. Before I left the house to take my husband to work, he had put his suitcase on top of our spare bed, and on it a sweatshirt and a pair of shoes he was planning on wearing to the airport. Later that day when we were preparing to leave for the airport, we noticed that the cleaning person had moved the suitcase from the bed to the floor, and that the sweatshirt and shoes were no longer with the suitcase. The sweatshirt we found hanging in the closet. The shoes were nowhere to be found. I called Michelle a couple of times (got her voicemail), to ask her to find out from her team where they shoes were moved to. In the meantime, we looked everywhere we could think of before we had to leave for our flight. We didn’t find them. Michelle called me back when I was already at the airport, and did express concern over the missing shoes. She said she had spoken to the person who cleaned that room, and that person remembered seeing the shoes on top of the suitcase, and she moved them into the closet in that bedroom. When we got home, we looked again, and did not find the shoes. There was a pair of shoes in the closet of that room, but it wasn’t the same pair that had been on the suitcase (and that pair had been in the closet for weeks). At this point, we were also disappointed in the overall service and decided to fire them. This was her response about the still missing shoes: “Regarding the slippers, my employee remembers them clearly. She tidied up the clothes, put them in the suitcase, placed it on the floor, hung a sweatshirt in the closet, placed the slippers on the floor, and tidied the bed. We do our best to handle all your belongings with care as to not break anything, and leave things clean and organized. I'm sorry your slippers are lost. My employees do not bring anything besides our cleaning equipment into your home or in our vehicle. I was present the entire cleaning and trust my employees.” Now, I know what you’re thinking. It’s just shoes, not a missing tv or something more expensive or valuable. And how would I notice that one measly pair of shoes went missing? They could’ve gone missing at any time. And also why would someone take a pair of used shoes? Yes, it was a pair of shoes. My husband’s favorite shoes. (Seriously, go look up Keen Howser Slipper. Then order some because they are the MOST comfortable shoes EVER.) Their absence was easily noted because we had put them in a specific place RIGHT before the cleaning team arrived. And I’m not implying that someone stole them to wear them; I don’t know what happened to them. They could’ve been accidentally thrown out. All I know is they went missing while the cleaning team was in our house. And I couldn’t help but feel that Michelle’s response was to side with her employee rather than to express appropriate concern over what happened and take steps to ensure it didn’t happen again, even if we never used them in the future. If she cared this little about the security of a pair of shoes, why would I trust her with the rest of my house? To her credit, she didn’t charge us for the second cleaning. I used the money I would’ve spent on that to order some replacement shoes for my husband (and a pair for myself too – really, you should get some). I also admit I didn’t bring up the overall quality of the second cleaning until I sent her the message terminating their services. I can see how that might be viewed as sour grapes. But the truth is, while we noticed those things right away, we thought the missing shoes deserved priority. We didn’t want to invite them back into our house to correct the cleaning job until the shoes were found. When they were never found, we didn’t feel safe inviting them back at all. While this did eliminate their chances of correcting a mistake and making things better for us, we don’t regret our decision. We have since found another cleaning service with whom we are very happy. Even the initial clean done by this other company was better than Naturally Clean’s initial clean. Some other things that have stuck out to me about Naturally Clean after we began using the other company: Michelle is not easy to reach via phone and is not very prompt in her email responses. Clear expectations of what was to be cleaned (after the initial clean) were never outlined. (There is a description of their services on their website, but while that matched up with the initial clean it did not match up with the second visit. I take ownership of not asking the question, but that again should be basic info communicated to all clients.) The mixed reviews I found on Angie’s List speak to what I believe is a lack of overall organization and poor customer service skills. If you hire them, you should hope that they’re having a good day when they show up. And if anything goes wrong, don’t expect them to fix it. I regret that I didn’t consult Angie’s List before I hiredhem. What stuck out to me most wasn’t the few negative reviews (because there are more positive ones than negative), but rather the tone of the company’s responses. A responsible, client-focused company gives a sincere apology for a mistake, makes genuine amends, and makes it known that it will take action to prevent future mistakes of a similar nature from happening. This company does not do that. Time and time again, they manage to duck out of taking full responsibility. They find a way to blame the client for being unreasonable. One or two bad reviews are not going to turn me away from using a company. But I see a pattern emerging in the reviews of Naturally Clean. Anyone considering this company should take the “buyer beware” approach. And pay attention to the tone of the company’s responses, including their eventual response to this review. I am sure they will try to discredit my review. I hope that the details I have provided will speak for themselves. If you’d like to know about the company we are now using, just look at my other reviews. You’ll find it there.

I have had two other house cleaners prior to hiring Naturally Clean. The first retired, and the 2nd I wasn't too keen on the quality of work. Additionally as a new mother with a baby and 2 small dogs I was concerned with all the harsh chemicals being used and started looking for a greener alternative. Fortuitously I received a flyer for Naturally Clean; I contacted them and had an appointment within a week. I was completely blown away by the detail, quality of work, and professionalism of Michelle and her crew. Unbeknownst to them, my previous housecleaner had just cleaned 5 days ago, yet Naturally Clean was finding dust bunnies under the couches, ceiling fans, window sills, and light fixtures. The next day I let my other house cleaner go and scheduled for Naturally Clean to come by 2x a month, that was 5 months ago. I trust Michelle, Jesse, Chasity and the crew of Naturally Clean completely and have peace of mind when I am not home during their regular visits. They go above and beyond in customer service. their professionalism and personability shines through in many ways . Michelle and her crew are incredibly friendly with the two dogs and even more so with the baby (who is now crawling and enjoys following them). For the times that I am home during their visits Naturally Clean ensures that the nursery is done first to accommodate the baby. Additionally, during the cold spell of January we had a pipe burst and water leakage into the living room the day before their scheduled visit. I knew I would not have the house picked up in time (as cleaning services are there to clean, not pick up after yourself) and contacted Michelle to go ahead and skip this visit and resume on the next regularly scheduled day. Michelle assured me they could accommodate me and come out that weekend after their other obligations - when their own time-off starts! I am surprised and skeptical of the negative reviews here on Angie's List as I am extremely satisfied with the work Naturally Clean has and will continue to provide for me. I have and will continue to recommend them to others.

They came at the time we booked, cleaned for the amount of time they quoted and got everything done for the price they quoted. They communicate great (we have one bathtub fixture that keeps coming loose that I havent replaced yet and as soon as they encountered it, they told me it was loose). I already knew about the fixture but if I hadnt (because its in the guest bath) I appreciated them letting me know. The house was clean and looked great and no chemical smells! They were great with our dogs and working around me, since I work from home.

I called Naturally Clean on a Friday afternoon and received a friendly call back from Michelle within an hour. I told her what we needed- including that I really was looking to have them come out on Saturday (the next day). Michelle gave me two times from which to choose to schedule the cleaning on Saturday, so I confirmed with her via text the cleaning time later that evening. When they got here, Michelle and her partner worked very hard to get everything done as we had requested. We recently had sanding/painting done for four rooms in our home, so I needed some help getting the dust up. They did a detailed, thorough job of each room, and I loved how fresh the house smelled. They even dusted our fans, baseboards, and woodwork on our stairs. I appreciated that we did a and quot;walk-throughand quot; of the house so I could point out specifics to them before they began. It was great that Michelle took notes so that I could be assured everything was noted. Everything was and quot;Aand quot; quality, except for punctuality. About five minutes before they were scheduled to arrive, Michelle called to let me know that her previous job had gone longer-than-expected. She confirmed that we could accommodate the new timeframe (which was fine), and they arrived about 45 minutes later. While this wasn't a huge problem, I would have preferred notice quicker (even just a quick text as I know they were busy in another house) because we rushed through lunch out to arrive home in time for them. Other than that small thing, I was pleasantly surprised by the entire experience. I am a and quot;control freakand quot; type about cleaning, but Naturally Clean did a great job! I will def. call them when needed in the future! And, I feel comfortable having them in my home when I'm not here- which is a big plus!

Original review: As a new mom of a 4 month old, getting the house sparkling clean fell pretty low on my to-do list... there simply just weren't enough hours in the day. After a while, the clutter and rogue dust bunnies flying across the floor were enough to make me nearly go insane. I needed help. After asking several friends and neighbors for house cleaner recommendations, I finally found Michelle and Jesse of Naturally Clean. Once I found that they used eco-friendly Mrs. Meyers products, I was pretty much sold. With a baby in the house, and crawling in our imminent future, safe products were a huge priority. Happily, they were able to schedule me for less than a week from my call to them. They wasted no time getting to work, and were super friendly and professional. I really appreciated the initial scrub to get my house back in shape (and restore my sanity.) They did an excellent job cleaning, paid close attention to the details, and did a fabulous job of arranging all of my random nick-knacks back on the shelves. Michelle even put out a few framed photos that I had forgotten about and had stacked on a table! Overall, I'm very pleased, and scheduled them to begin coming regularly. So happy to be supporting a local start up and having the peace of mind that my home will no longer suffer from new-mom housework neglect syndrome.

Naturally Clean was referred to me by a friend who knew I was looking for a regular cleaning service. I was totally delighted by their and quot;initial scruband quot; and have signed on for regular monthly visits. The team of two arrived promptly and took notes on instructions as I walked them through the house. I was home for about an hour and noted that they seem to have a system down pat. They are very professional in manner and focused on their work. We have hardwoods throughout that were mopped, all rugs were vacuumed, every surface was dusted and the bathrooms were thoroughly scrubbed. The baseboards and every window was meticulously cleaned. I could tell that they had moved furniture and items out of the way to clean under and behind. They didn't miss or skip anything that I could see and I felt as if they cleaned my house as they would their own! They even collected and took out the trash, which was a nice surprise! When I arrived home from work hours after they'd finished, the whole house still smelled of lavender. Wonderful! I love that they use pet friendly Mrs. Myers products. I have tried a few other services from time to time but Naturally Clean is the best I have hired. I am already looking forward to their next visit. I plan to use them once a month, and occasionally more frequently around holidays and/or company. Note: They also offer additional services, like laundering your wool garments! Can you get any better than that?! Side Note: I was sorry to see the F listing and after reading the account feel MUCH BETTER about the condition of my house! I believe it is the responsibility of the homeowner to prep a house for cleaning. Leaving clutter on the floor and dirty dishes/food around the house (not to mention animal waste?!) is NOT what I would expect any cleaning crew to tackle.

They gave unbelievable attention to detail and are highly educated with great concern for the environment. They were highly professional, answered calls promptly, and arrived on time. They were very responsible and efficient.

This was our first cleaning with this company. We found them very responsive, professional and hard-working. 2 person team arrived on time, got straight to work, were here for 2 hours and even gave us a 10% discount that we were not expecting. A receipt for the day's services was provided with a quote for future services (in writing, which I appreciate) and we have already scheduled 2 more monthly cleanings with this company. We are very familiar with house cleaners, having these services for many years (in a large metro area). I gave them a and quot;Band quot; for quality, because we noticed a couple of SMALL items that we will communicate next time (and our and quot;barand quot; is high because we had the perfect house cleaner before we moved!). We are generally very neat/clean and know to and quot;prepareand quot; our home so the cleaning company can do their job! This team did a very fine job under these circumstances, and we look forward to their return.

Naturally Clean arrived right on time - this was the second time/place I had used them and they were on time both days. I like the fact that they used eco friendly and natural products because the house smelled like lavender, lemon, verbena, etc versus the normal pine sol and chemicals most cleaners use (and that I honestly have). I had to work while they were doing the cleaning but I can say that they did more than I expected. The house was pretty empty because we had just moved in but they did a great job at organizing what they could - which was appreciated. One thing I do have to say is that NO ONE will clean your own home like you would but the fact that I didn't have to do the work was priceless. The next day I did do a general wipe down of everything - again, it's only because I would have done it differently (you know, wiped the tops of the door frames, dusted inside the cabinets, cleaned the base of the toilet, etc) and because we were still moving in and the construction dust is still lingering. I'm usually very detailed when it comes to cleanliness and organization but I would definitely think to call them first when I need a break! I would also refer them to anyone who needs their house cleaned. Big plus... they even cleaned my dog's bowls! It's things like that which make you want to support a business like this.

I purchased a 2-hour cleaning from Naturally Clean on Amazon Local and they were terrific. I called the day after buying and they returned my call within hours to schedule the cleaning. Two individuals were punctual in arrriving and were actually here approximately 2 hrs, 15 minutes to clean my 2 bedroom, 2.5 bath townhome. They were professional and courteous~ my only critique would be that there was a little residue from cleaning atop the fridge. Overall, I was very pleased as I have a 13 y/o chocolate lab who sheds like crazy and I found no hairs in any corner, crack, or crevis after they were finished. I would definitely consider them for future cleanings!!!

My husband purchased a house cleaning visit off of Amazon for this company. It was under an Amazon Deal of the day. I called and set up an appointment for them to come out. Two people showed up about 10 minutes late to clean my house. We had paid for two hours worth of cleaning. I have a 5 bedroom 3 bath home with a loft (our guestroom, toy room, laundry room, living room and weight room weren't touched by them...so in truth they only dusted and vaccumed 2 bedrooms) . During the time they were here (1 hour 50 minutes) they wiped down the bathrooms, dusted, vaccumed and mopped. I can still feel the hairspray on my bathroom countertops and my 10 year old son's bathroom still smells like pee (mothers of sons will understand that one) I just cleaned last week so my house wasn't in too bad of shape to begin with but after they left it was pretty much the same. There are still crumbs on the floor in the loft, there are streaks and dog hair all over our laminate floor down stairs and the bathtubs weren't cleaned ("cleaning" and "wiping down" are two different things). I could have done a better job by myself and in less time than they did together. The bottem line is..I will not use this company again.