MyNewFloor.com

Working with Mynewfloors.com was very great. The initial contact was very prompt and they visited the property within a few days. The quote details was simple and clear to understand and the price was very fair and inline with market prices. The work team showed up on time, were friendly and professional to interact with and left the property in a clean state. Mynewfloors.com is a Quality professional service - 5 stars and I would use them again and recommend them to friends.

United Flooring did an excellent job matching and seamlessly laying the new hardwood floors with our existing one. We were handling this project from out of state, and they were accommodating and understanding in the difficulties that come along with that. The installers were professional and worked nicely as a team getting the floors done in a short amount of time. The office staff was helpful and friendly during each conversation as well. We couldn't be happier with the work they did and would happily recommend them to anyone.

The delivery and installation went well. Again, the staff worked hard to keep us informed of the time of delivery, who the people were that would be delivering/installing, etc. After the installation, many of my neighbors came to see the work that had been done. Two or three of them commented that they too would more than likely be calling United Flooring Group to do some upgrades to their flooring. For any future or hardwood flooring needs, I would definitely recommend this company. As mentioned above, their were very responsive to any questions we had. Great job!!

The installers were absolutely fabulous, their attention to detail was excellent. We chose this company after bids from three others for tile and laminate as we thought the product was best for our installation and the price was fair.

Great in time professional workers.

We had hardwood floors installed before we moved in our new home. After the negotiation, they are taking care of the problem.

It was excellent service. They were very professional.

They called and went over the process a few days before installation. The floors look great. They were very professional and I would use them again.

Excellent from start to finish! Highly Recommended ...

We just had the flooring in our entire house redone by United Flooring Group. It is an absolute night and day difference! We just lost two dogs who'd had severe incontinence issues, we still have three dogs, AND the previous owners of our home had a cat… you can possibly imagine a modicum of the horror. United Flooring removed hardwood, tile and linoleum in one day, and had our brand new flooring installed two days after that. Furthermore, they redid our entire staircase, which took an additional day of staining and painting. All in all, this was done so FAST, and with the utmost care for our home and furniture. They moved everything out and back in, hauled away all of the old flooring and apart from some dust (which they fully prepared us to expect), cleaned up after themselves superbly. Please contact me directly if you have any questions, but as it stands, I cannot recommend this company enough!

Wonderful, wish I had done long ago.

Great from start to finish. Carlo helped me match my existing floors with new ones. They worked with me on scheduling (and rescheduling). Very professional. Would definitely use again.

United Flooring sanded and refinished my kitchen hardwood floor and matched the stain and finish perfectly to the existing hardwoods. Staff was very responsive and very nice.

Very good! They were very prompt and did the job quickly. They were very good, but I think there was probably a little miscommunication between the person who took the estimate and the actual people who were the work. It was not a major deal, but I wanted white round toe boards/the little round piece nosings or whatever you call it in all of the rooms, and I didn?t get that upstairs. It?s a natural color, it?s okay, but I would have preferred that the baseboard and that little toe board were the same color. I think it was just a miscommunication, and actually the white toe boards were delivered and were here at the house in the garage. I think probably the person that did the upstairs didn?t realize it and they were so fast that by the time I got back they had already done the stairs. I do think they used in in the downstairs. They also did my steps. Price was comparable to I think others that we had used and maybe a little cheaper. There were some people who came and gave us estimates that we were just not happy, we didn?t relate to them well. They were very good about calling or coming when they said they were going to be here. They said they were going to be here at 7:00 am, I think they were banging at the door, got to get in, do you have your stuff moved.

Excellent. United Flooring was professional, courteous, knowledgeable, informative, and above all easy to deal with...from Wendy, to Carlo, and the installation team. The job took a day and half, very quick and the workmanship was top notch. I would highly recommend them for any flooring needs.

They were punctual and worked very hard. Worked straight thru and completed install in one day. This is second time I have used them and would definitely recommend to all.

United Flooring Group was very responsive and on-time for their initial site visit, delivery, and installation. The floor looks great and I would hire them again.

Excellent job all around from start to finish. Impressed with their knowledge and the constant communications updating me on the progress of our project. They really cared about our satisfaction. Very satisfied and would highly recommend them to anyone looking to add hardwood floors or carpeting. The final transformation was spectacular.

United flooring group was in control of the entire process. From booking to completion everything was put on a schedule and I was notified of every step of the process. They also provided a way to rectify any issues. The quality of work was unbelievable

They were so great to work with, very responsive and helped me through the entire process with ease. Would definitely recommend them to anyone needing new floors!

The experience was professional and easy from day one.

EXCELLENT pricing, EXCELLENT customer service, EXCELLENT people working fir them. Very fast and professional job. I just had carpet and hardwood installed in my entire house, but room at a time. Being a single parent and having limited funds, Carlo (Sales Consultant) have been very patient and understanding. The Installers lead by crew leader Moises, have been very friendly and done excellent work. Wouldn't go anywhere else to complete my house and looking forward to doing more business with them. Highly, highly recommend United Flooring Group!

We had United Flooring install Hardwood in the kitchen and 2 bathroom floors as well as put Carpet on all our bedrooms. Every bit of our experience with them exceeded our expectations. They were very helpful when we went into the showroom to pick out materials and had many options to choose from. They worked well with our timeline and their installers did an excellent job, not to mention the very good price we received. We have n older home, but this wasn't an issue for them. I highly recommend United Flooring and would absolutely use them again for future jobs.

This is a long post unfortunately but I feel its best to describe everything that happened with my experience. If I can save someone from going through the same nightmare I am in the middle of then I have done my job. I had multiple quotes from United Flooring for flooring options in my 10 year old house. We ended up settling on adding wood floors to my existing carpeted living room and refinishing my kitchen and dining room wood floors to match. We made two trips to the show room and agreed on a color. We did not want a traditional wood floor anymore. Our previous color was walnut. We had looked at switching to a laminate floor just to get the color we want but United offered a color called Oceanside Gray that we really liked. We also stressed that we wanted the best Bona finish available because of the high wear we saw on old floors from this wonderful North Carolina clay we have and the dogs. We were sold on the level 3 (Bona Traffic). This whole process required us to move out of house for a week and clear out the bottom level of house. We were scheduled for a monday-thursday flooring install and move back in on friday. The friday before start of work is when everything started going wrong. Friday United came out to do the sample color and drop off wood for monday start of job. We were told in the showroom that 3 shades of Oceanside Gray would be put down and we could decide the shade. They installed a color that was not even close. It turned out like a light gray paint. The stain guy also said that they only offer one shade of this gray. It could not be mixed according to him. This Gray was not what we agreed on and was not a good looking color. Through multiple phone calls it was realized our salesman Carlo lied to us. He sold us on a color that was not available. This Oceanside gray was only available on new Armstrong floors. We were shocked. None of the other colors United offers was even close to what we wanted. At the time they put down 3 other brown colors and we did not like. We asked them to come out later in the day or during the weekend to give us more stain options. They told us nothing could be done until monday because they were real busy with the memorial day weekend coming up. This was not acceptable and we were pretty mad. At the end of the day we were stuck with a floor that was partially sanded and a pile of new wood floors laying in the dining room. We contemplated stopping the whole job. But unfortunately we found that these colors are the only colors available by all refinishing companies. Minwax and Duraseal are the same company and you only get what they offer. We thought about switching to laminate but United said they were swamped and it would be a while before we could get another appointment. We also had a hotel booked and movers cleared out the house already. Turns out they didn't come out for staining sample until tuesday after they had already installed the wood floors monday. I feel this was done intentional so we couldn't back out. We did not like the samples that were done tuesday and had to agree on one of the previous samples. This whole color issue was very upsetting because we were outright lied to. But we realized you just can't magically make a color that doesn't exist so we tried to accept this issue. The next issue is not acceptable. After all the color issues I decided to do a little research on the Bona product they were installing. Turns out they ordered the level 2 sealer. We went round and round about this and they tried putting this on me by saying it was in the original quote to use Bona Mega. And when I looked it was, the problem being we never agreed on names of Bona products. We discussed the 3 levels of Bona offered and agreed on level 3. As a consumer I don't feel I should have to research every product we agree upon. We stressed the fact level 3 was needed and Carlo stressed the fact that it was the best. Again they would not budge and said they were using the level 2 product because thats what they ordered. They claimed it would take days to order the level 3 and the job would not get completed on time. If they ordered level 3 it would be 3 weeks minimum before they could put it down with me being out of the house. I was shocked and had some harsh words over the phone with them. I tried to suggest they go buy it at Lowes and they just wanted to tell me how level 3 really isn't worth the extra money. Totally different story then when they sold me on it in the first place. Friday we got to move back in and do walk thru with United. A new guy came in that I had not met before and was very nice. I had only seen the floors a few minutes before he arrived. The floors looked ok. About the same as they were new when house was built. I didn't have any major issue besides the color not being what I wanted and the Bona sealer. Once the walk thru was done I was able to critique a little closer. At this time I started noticing problems. I counted 9 dings or scuff marks on my walls. Three marks were rather large from the sanding machine and will require drywall repairs. We plan on painting all the downstairs room in the next few months so this isn't a major issue. But this would not have made me very happy had we not planned on painting. When I sent pictures to United they sent me a picture of our contract saying they were not liable for any scuffs or damage to walls. When we talked on the phone after this email I was told the sanding machine is bulky and hard to maneuver, damage can be expected. This is just not acceptable to me. But like I said, we are painting anyways. The next big issue is the shoe trim. United flooring did a terrible job installing these. I think they used a hammer and chisel to make all edge cuts. Again they said this was acceptable because the contract said these are unfinished. But the contract only said they would be primed not hacked up. I would have preferred they not even install shoe molding if they were going to do it like this. The final issue I had was with our downstairs bathroom sink. When I asked Carlo if the pedestal sink and toilet needed removed he said no. Only if we installed the laminate flooring because it raised the floor up would we need to remove these. Well apparently he was wrong because the flooring guys tore the sink from the wall. They didn't bother to remove the 2 screws or cut the calking loose. They yanked the sink out with the screws and the hardware that was in the drywall still stuck to the sink. On top of this they bent the stopper and now I have a bend in the stopper rod that makes it almost impossible to use. Its a spare bath and not used much, but still not very professional. At the end of the day I feel they started slacking on this job after the initial issues we had over color. One final note. We had all of our upstairs rooms closed off and doors closed. Upon moving back into my house it was noticed the upstairs laundry room door and bathroom door was open and the toilet seat was left up. I guess it was ok they used this bathroom but they did have one downstairs. Then I go into my master bedroom and find my master bathroom door open. This door is never left open. My wife found a bunch of waded up toilet paper in the trash can next to the toilet. She asked if I did this, I said no. She quickly realized someone had used this to wipe themselves after taking a crap and tossed it in the trashcan. This was absolutely unacceptable and disgusting. This is pretty disturbing knowing that people were in my personal space that don't even know how to use a toilet. United would not comment on this when I mentioned it. I am sure United will comment back to this post and try and defend everything. When I questioned a couple negative comments they had on Angies List before contracting them Carlo told me you can't make everyone happy. Well now I am living this. I am looking at my legal options now and will try and update this post after I am done with United.

Carlo provide a quote to install hardwood floors. He was professional, followed-up, and the price was competitive. I decided to go another route with my floor but I would certainly consider working with United Flooring Group in the future.