MyNewFloor.com

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Ceramic Tile,

About us

A premier flooring company in the Carolinas, MyNewFloor.com was founded by a talented, design savvy professional with 15 years of experience in designing and installing a variety of flooring products. Our company is built on the principles of honesty, quality, craftsmanship, and a sincere effort to provide 100% customer satisfaction! You can be sure that only our professional, knowledgeable and experienced installers will complete all the work for you. We do not sub-contract any of our projects.

Business highlights

19 years of trusted experience
Eco Friendly

Services we offer

Carpet, Wood, Laminate, and Vinyl Plank

Services we don't offer

Flooring Repairs and Hardwood Refinish

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Our Recent Projects


Photos of past projects

Reviews

4.6333 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
5%
3
3%
2
6%
1
8%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 176-200 of 333 reviews

Christine W.
06/2014
2.0
flooring contractor
  + -1 more
Had trouble with them getting an estimate to me. Before I could get the estimate, they told me to get a refund. That they were not going to perform the service.
Description of Work: .
Rating CategoryRating out of 5
$349

Ingrid W.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Recently we purchased a home that was in need of restoring a hardwood floor. The floor was in bad shape and looked horrible. The folks from United Flooring Group came over and gave us a very honest and fair quote with some good recommendations to make it look better. They completed the work on time and with NO surprises. The work was truly quality and what a difference. The floor looks fabulous! We would recommend them and if in the future we need more work, we will definitely give them a call. Quality hardwood floor refinished at a fair rate!
Description of Work: They refinished my old hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

katherine O.
06/2014
2.0
flooring contractor
  + -1 more
I purchased this deal in early May 2014. The first scheduled appointment was a no-show by the company. We rescheduled again and the business was over an hour late. I have been waiting for a quote and sent messages through Angie's List as a follow up. The company has not gained my trust and I prefer not to move forward with their services.
Description of Work: .
Rating CategoryRating out of 5
$99

Amy A.
06/2014
5.0
ceramic tile, hardwood floor, flooring contractor
  + 1 more
Such a Wonderful Experience. I normally do not leave reviews. I had such a wonderful experience that I had to let people know. We found United Flooring here on Angie’s List. They were so easy to work with. Carlo knew exactly what he was talking about and was able to answer my questions. We purchased new tile that we installed. They had hundreds of different tiles to choose from. They also installed our hardwood even though we bought it elsewhere (I wish we would have bought our wood here, We would have saved money.) Since installing our floor they have installed a bamboo flooring in my parents house and at our neighbors. I would recommend them to anyone. I am a lifetime customer.
Description of Work: Hardwood Installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Amy A.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Such a Wonderful Experience. I normally do not leave reviews. I had such a wonderful experience that I had to let people know. We found United Flooring here on Angie?s List. They were so easy to work with. Carlo knew exactly what he was talking about and was able to answer my questions. We purchased new tile that we installed. They had hundreds of different tiles to choose from. They also installed our hardwood even though we bought it elsewhere (I wish we would have bought our wood here, We would have saved money.) Since installing our floor they have installed a bamboo flooring in my parents house and at our neighbors. I would recommend them to anyone. I am a lifetime customer.
Description of Work: Hardwood Installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

BARBARA K.
06/2014
1.0
hardwood floor
  + -1 more
When they originally came out to give us an estimate, they were very courteous and professional. When they came out to actually do the work, 2 different people came out to complete the work. They told me that they could move the refrigerator to do the floor refinishing in the kitchen, but that when they moved it back, it was going to scratch the floors. I told them that there were ways to move it without scratching the floors, but they said that they did not have the equipment for that, and that I would need to hire a mover if I didn't want them to scratch the floors. I felt that this was unreasonable, because I had explicitely told the man that gave us the estimate that the refrigerator would need to be moved. I did not end up having this company do the work because of this.
Description of Work: .

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
5.0


BETH A.
06/2014
1.0
flooring contractor
  + -1 more
First, did not contact us to schedule initial visit until we called over and over to schedule. Came out for estimate and never contacted us again. Once we contacted them they told us we would need to schedule the plumber (to remove/replace toilet) for tiling as they didn't have one due to the higher than expected response to the Big Deal. We still have not heard from them again and this all began back on April 5, 2014. Unacceptable.
Description of Work: .
Rating CategoryRating out of 5
$349

Elena M.
06/2014
5.0
flooring contractor
  + -1 more
My basement flooded and I was faced with replacing all of the laminate on that level. The insurance company recommended two different flooring contractors, we chose United Flooring because they had done some work for us in the past and we were very pleased with the results. We had Carlo come out to measure the basement and afterwards we drove to United Flooring showroom, upon entering the store, I was overwhelmed with the huge selection of laminate to choose from. With just a few questions, Carlo was able to narrow down the selection of laminates we would be interested in. He explained how the laminate quality differed, their expected wear and the unbelievable warranties not only on the laminate itself, but also on the installation. Carlo pointed out which laminates were currently on sale as well as calculated the discount we would get because we were member of the Angie’s List and been a return customers as well, this made laminates that normally would have been outside our budget within reach. The flooring arrived only a few days later and the installation was flawless. Billy, the installer, did a beautiful job. We couldn't be happier with how the job turned out.
Description of Work: Laminate Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,600

Laurel W.
06/2014
5.0
hardwood floor
  + -1 more
The provider was polite and on time. Nothing negative to say.
Description of Work: I purchased a Big Deal for $99 for 100 Square Feet of Hardwood Floor Refinishing. He came out last night to do the estimate and he said it wouldn’t work because the satin was already missing on my floors. The deal was only to buff and reseal.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

joyce Y.
06/2014
5.0
ceramic tile, floor cleaning, hardwood floor
  + 1 more
They did a great job. The installer was amazing and my floor looks great. they worked fast and cleaned up after themselves.
Description of Work: replace tile in bathroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

Beth E.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
Homeowner Extremely Pleased & would HIGHLY recommend. I purchased a home in November 2013 that was foreclosed & bank owned. It was 4,200 sq. feet requiring re-flooring for approx. 3,000 of those sq. feet. I had shopped around at several flooring companies and found United Flooring Group to be the most reasonably priced & excellent in quality. I chose the hand-scraped hardwood for formal dining room & the master suite. I went with laminate flooring for the rest of the home. I did not want carpet because of the bacteria issue. After looking at United Flooring quality & pricing I could not find a better deal out there. I absolutely love the service I received from Carlo & the quality of the floors is amazing. Carlo went out of his way to accommodate our needs - delivering the flooring materials, paying for the freight needed for additional materials. United Flooring is a locally owned business & SERVICE / QUALITY are what they are about! I would highly recommend them!!!
Description of Work: Demo and Disposal old carpet/vinnyl and installed hardwood and laminate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,300

Carl R.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Came out on time and gave an estimate on the work. Very professional. At the time we decided to hold off on the work, but would use them if we decide to do the job in the future.
Description of Work: Came out and gave an estimate to install wood flooring on our stairs and landing.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

richard P.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
I have used United Flooring to refinish the floors at my business as well as our new home and he has done a amazing job at both locations. His rates are extremely fair and quite a bit less than others I have had bid on the jobs. I would recommend calling United Flooring as opposed to email as a response via email can be unpredictable. I would definitely recommend United Flooring to others. Great Customer Services!!!
Description of Work: Hardwood Refinish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,000

Richard E.
06/2014
5.0
hardwood floor, flooring contractor
  + 0 more
5-Star work!!! I most of the time do not write reviews, but my wife made me do this one. Carlo at United Flooring was the only one that answered my initial phone call and came out showed me and my wife his license and insurance out of 3 other potential other contactors. He had a photo album of recent work he has completed and there was no pressure once he left. He sanded our floors with little mess and made them look amazing. He cleaned up every evening and was on time every day. We hired him to finish all are shoe molding work after our floors and did a great job as well. Happy Customers!!
Description of Work: Sand and Finish our existing hardwood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

robert E.
06/2014
5.0
ceramic tile, flooring contractor, hardwood floor
  + 1 more
We could not have been more pleased. Carlo was great. He explained everything to us in detail and answered all of our questions. He worked well with the tile merchant we chose and was spot on with his measurements. His crew arrived promptly and were very careful and courteous. The crew foreman built and tiled our bench and curb and his work exceeded our expectations. I would certainly hire United Flooring again for any future work and would highly recommend them.
Description of Work: Demolition of old shower and floor. His crew then tiled the shower and floor as well as building a tile bench and shelf in the shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

RUSS L.
06/2014
5.0
ceramic tile, flooring contractor
  + 0 more
They were excellent! They did it right the first time. They did the work promptly. Everything turned out well.
Description of Work: I purchased a big deal for $349 for a New Ceramic Tile Floor, Including Labor and Materials.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$349

brian K.
05/2014
3.0
ceramic tile
  + -1 more
It was okay. I am waiting on a resolution to a problem we had. Scheduling and follow-up appointments were not finalized, they were late once, and they showed up unannounced once. Getting a hold of them has also been difficult. They said they would call yesterday, but they didn’t. It’s been a nightmare. They haven’t followed through on the promised labor properly. The end product doesn’t look as though they promised. They used the wrong material in one area. The Big Deal only covered a certain amount of square footage, so it was about $350 additionally.
Description of Work: I purchased a $349 Big Deal for a New Ceramic Tile Floor, Including Labor and Materials.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0

$700

Sharon F.
05/2014
5.0
flooring contractor
  + -1 more
Even though the total cost prohibited the project from going forward, I found the company representatives friendly and easy to work with.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$349

Katie J.
05/2014
5.0
hardwood floor, flooring contractor
  + 0 more
These guys are amaaaaaaazing. My hardwood floors went from garbage to gorgeous after Carlo and his hard working employees were done with them. Great company with friendly/cool installers. Highly recommend these guys, you can't go wrong with them.
Description of Work: Hardwood Refinish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

richard P.
05/2014
5.0
flooring contractor, hardwood floor
  + 0 more
Our general contractor recommended United Flooring to me and my wife. Our experience with UF was great! Carlo was knowledgeable, professional, courteous, and provided a "no-pressure" service. We took several floor samples home, which helped selecting the perfect wood floor easy. We purchased hardwood for our kitchen and family rooms. The price was competitive and installation was professionally done, our wood floor looks BEAUTIFUL. I am VERY pleased with my new wood floor. United Flooring is a great place to shop.
Description of Work: Replace carpet for hardwood

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,700

LEONARD S.
05/2014
1.0
flooring contractor
  + -1 more
Terrible company to deal with. Carlo came to my house on April 18 to estimate redoing my small bathroom floor. My own initial estimate was between 35-40 sq ft. According to Carlo's PRECISE measurement, the floor was exactly 40 sq ft. He also said if they had to replace any subflooring they would have to access it from the crawl space. That is hard to believe. I had another company do another bathroom and they replaced subflooring from the bathroom itself, did not have to go in the crawlspace. Carlo said it would be a 2-day job. The other company did a larger bathroom in 1 day. I called Wed 4/23 asking for the estimate. Secretary said she would have Carlo call me. He never did. I called Thur 4/24 asking for the estimate. Secretary said she would have Carlo call me. He never did. I called Fri 4/25 asking for the estimate. Secretary said she would have Carlo call me. He never did. Finally received estimate on Tues 4/29. Instead of the 40 sq ft Carlo precisely measured, estimate said 95 sq ft and that the customer would be responsi ble for removal and resetting of the toilet. This WAS NOT mentioned in the Angie's List offer. Estimate also said the customer is responsible for painting the shoe molding, another cost NOT mentioned in the original offer. These items were done by the other company in my other bathroom. If I am responsible for removing and resetting of the toilet, I would have to find a plumber and have to pay for 2 trips. The shoe molding should be painted before being placed. I called the office Fri 5/2 and talked to the owner. He said the discrepancy in the square footage was a 'waste allowance.' Should the customer have to pay for their waste? The owner also said that they were not going to schedule the appointments from the Angie's List offer for at least another 4 WEEKS. I am thoroughly disgusted and disappointed with United Flooring and do not want this service from them. I would appreciate a refund.
Description of Work: .
Rating CategoryRating out of 5
$349

richard P.
05/2014
5.0
hardwood floor, flooring contractor
  + 0 more
After getting two quotes for nearly $5k to replace my hardwood floors - I contacted United Flooring to get another opinion. Carlo, the estimator was great and very attentive to every detail on my floors. He gave me a quote and they ended up being able to refinish my hardwoods for substantially less - even after two separate companies said it couldn't be done. They worked around my difficult construction schedule and the results speak for themselves. Highly recommend United Flooring, and I literally saved thousands by using this company.
Description of Work: Replaced hardwood in the living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Melissa T.
05/2014
2.0
ceramic tile
  + -1 more
They came out late and gave me an estimate; told me there would be a delay to get the work done. We have an appointment for next Tuesday and when I talked to them yesterday because I hadn't heard from them to confirm and they will not be able to get me in next Tuesday because they are over booked. I just don't have the time to wait on them any more.
Description of Work: I purchased a big deal for ceramic tile work.
Rating CategoryRating out of 5
$349

William H.
05/2014
2.0
ceramic tile, flooring contractor
  + 0 more
My one bad experience on Angie's List so far. When I had a question before I purchased the big deal (this was an AL big deal) they answered it in 20 minutes. That gave me a lot of confidence so I purchased the deal. After that, it took weeks to get responses from this business: for example, when I emailed to schedule a date for the flooring to be installed, it took United 9 days just to respond. I understand communication backlogs happen, but its a problem if they happen in every interaction with a single customer. The terms of the deal (this was a AL big deal) were not honored in a straightforward way. I was told I would have a choice of tiles up to a certain price point. When I went to the wholesaler's show room - they could not identify tile by that price point and I had no idea what tiles were available other than the two different colors of 13x13s United was pushing. The estimate that was given after my kitchen was measured involved extra square footage (in addition to wasted tile), but I still cannot figure out how they measured my kitchen and got the square footage included in the estimate. There are an extra 3-4 square feet in their estimate that I cannot find my kitchen after measuring 5 times. At 18.75 per extra square foot, that's a lot of money. After a month of red flags, I requested a refund and no work was done. In fairness, I cannot speak to the quality of the flooring that would have been installed.
Description of Work: I purchased a Big Deal to have ceramic tile installed in my kitchen.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$349

David B.
05/2014
5.0
flooring contractor, hardwood floor
  + 0 more
My floors were challenging because they had a buckle that needed to get sanded out. The team from United Flooring did a wonderful job. The new floors are smooth and look great. But -- the big tell that this is a good company was how they were committed to doing an excellent job. After the job was over (and I could walk on the floors) - I noticed two spots where the shine looked a bit different. I also noticed a place along the quarter round that didn't get totally covered in varnish. The United Flooring team came back the very next day and corrected both problems. I ended up hiring the United Flooring people because I thought I needed to get a few pieces of furniture moved (refrigerator, stove, master bedroom bookcases and bed) -- the other company I contacted categorically does not move furniture. Carlos - the fellow who gives estimates - made the moving of the furniture a line-item. So when I ended up not needing that service (since I had to move the furniture for the painters anyway), I knew exactly what cost savings I would incur. Also - I had a piece of furniture that I didn't want to move. Carlos offered to have his team hand-sand underneath the piece to blend the look of the floor. I ended up not needing this since I dismantled and moved the piece, but I thought their willingness to accommodate a special case was wonderful.
Description of Work: Refinish hard wood floors. Replace oak quarter round.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Contact information

1820 Westinghouse Blvd Ste L, Charlotte, NC 28273

http://www.mynewfloor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed


Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation,
Marble and Granite,
Finished Carpentry and Woodworking,
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Cabinet Making

FAQ

MyNewFloor.com is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

MyNewFloor.com accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, MyNewFloor.com offers free project estimates.
Yes, MyNewFloor.com offers eco-friendly accreditations.
No, MyNewFloor.com does not offer a senior discount.
No, MyNewFloor.com does not offer emergency services.
Yes, MyNewFloor.com offers warranties.
MyNewFloor.com offers the following services: Carpet, Wood, Laminate, and Vinyl Plank
Flooring Repairs and Hardwood Refinish

Contact information

1820 Westinghouse Blvd Ste L, Charlotte, NC 28273

http://www.mynewfloor.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed