Molly Maid of South Charlotte

They're pretty good, I like them. It was expensive. They didn't do my whole house, I just had certain rooms. They sent out several people and it took them almost all day to do it, I was kind of shocked. They could actually speed up. With the amount of people that were here, I thought they took a very long time. I thought the price was really high because I really didn't have them do the whole house. I thought the price was a bit much. One thing I'm crazy about are my hardwood floors. I would like for them to shine and right after they left I had to get on the floor and make them shine. I was very unhappy with the floors.

Not well in the end

It went very well! They are very professional & very thorough!

I had a situation arise where I was looking for same-day house-cleaning service. After a few calls to other providers who either couldn't accommodate my request or wanted $ beyond my project budget, I found myself on the phone with Adam over at Molly Maid of South Charlotte. I shared with him my purpose for the call, some details on my mild-urgency, and what I was wanting to accomplish in the cleaning. He asked solid follow-up questions to the point where we were able to agree on a price for the service, including the tip for the cleaning crew, provided he could schedule one that day. My past experience through leader roles across various projects and several service industries informs my habit of looking at life through that same service-colored lens when I’m the customer/client. And so, I appreciated Adam’s thorough approach to clarify my needs, provide a mutually-agreeable solution to my most immediate one, as well as discussion for the potential of ongoing housecleaning services in the future. I shared with him my openness to that possibility based upon timing of my professional career change, and his own professional approach up to that point. He committed to sending me an email with the details. True to service-oriented form, I received his follow-up email on those details within minutes, and shortly thereafter, a return call from him confirming that he would be dispatching a crew to my house that afternoon. Melissa and Tabatha (Team 15) arrived promptly within 10 minutes of the time Adam and I had agreed to. After a 5/10 minute walkthrough confirming all of the areas Molly Maid had committed to, the ladies launched into the task of cleaning & revitalizing every area while I worked on prepping for a new business venture in the rooftop solar field in my upstairs office. Throughout their time at my home, I heard some minor pleasant chatter, the sounds of hard work, and even a couple of clarification requests Re: expectations on specific items which I also appreciated. Upon their on-time completion, I reviewed their work, thanked them, and Congratulated them both on a well-earned-job-well-done! After chatting with Melissa for a few minutes, I asked her if she wanted me to sign anything, and she said it was all taken care of through the office. I was pleasantly surprised to receive my Molly Maid CC receipt via email later that afternoon which reflected a figure 25% lower than we had agreed to (plus the $3 CC processing fee which Adam had set appropriate expectations for in advance). Solid work completed and under-budget for the project! I even received a follow-up quality assurance call from a very pleasant Maria over at the office to confirm customer satisfaction and talk about the potential for future ongoing service which I’m more than open to (since I expect I’ll be home far less moving forward as I help people own solar on their homes). I've been involved in business in a variety of service fields for over 25 years, and I've seen my fair share of both good and bad examples of service. And, we all know that it’s “human nature” to “vent” in a review when less-than-ideal service is received. However, I’ve always made a point to reward the Good when I experience/witness it. Molly Maid of South Charlotte’s professional service model (and implementation of it) is textbook goodness! Because of my positive experience with Molly Maid, I felt compelled to share this comprehensive level of detail to honor their professional efforts and my experience as a customer/client throughout the process. High recommend. There are probably some cheaper services out there, but the value and peace of mind through your experience more than make up any difference! Give them a shot for your contracted house-cleaning needs, I’m confident you will be supremely satisfied that you did.

unknown

They come once every other week. I would recommend them, they are okay. I will keep using them unless I find a better deal.

No one showed up. I called when the 1 hour window was up of when the person was supposed to arrive. The gentleman that answered the phone was very nice, seemed very surprised that no one showed up and was very apologetic. However, I have not heard back from him and no effort was made to re-schedule. I was very disappointed because my vet highly recommended them.

They are usually prompt, and if they’re going to be late, they call. The only thing I don’t like is that the lead person is the same, but the second person is often different, and they sometime send a different number of workers who do not always do a good job.

It seemed pretty good. They have done a good job. I've been pleased so far. I pay about $136 every 2 weeks. They have been pleasant and efficient. I think the price is average. I actually have gotten an agreement with them for them to come every other week. One thing I really did like about Molly Maid was that when I put in a request, they contacted me the next day, and they have done everything they said they were going to do at the time they said they were going to do it.

They did a thorough job.

Overall, the quality of service was pretty good, but I thought the price was a bit high, worked out to be a little over $58 per hour. One of the cleaners unfortunately broke a fairly expensive porcelain figure. I understand that accidents happen, but the cleaners left without saying a word about it. I was at home while the services were performed, so there was ample opportunity to say something. I discovered the broken figure about a week later.

Two person crew did a fantastic job on a house that needed a lot of work. They simply did a great job!!!

The two house cleaners arrived on time, and, at my wife's direction, started right in with cleaning our small condo. According to her report, they were pleasant and professional. They worked hard to complete the task in the two hours that had been scheduled. My wife felt they were very thorough, although she noted they missed one or two out-of-the-way areas for dusting. It was not really a problem at all. There price was very competitive, and the cleaners were very deserving of a good tip when they finished.

The Molly Maids were very thorough, hard-working, and energetic. Even though my condo was dirty, they didn't complain a bit. They cleaned everywhere, but also respected my possessions. They worked solidly the entire time they were there and accomplished a lot. I highly recommend them.

First, let me admit, my house was horrible. I just don't have time to spend cleaning. When I made my appointment, I was told that they would be at my house between 8:30 and 9 am. They showed up at 5 after 8. I took my daughter and we left the house to allow the two women to work. I contracted for 3 hours. When we arrived home after that amount of time, they were still not finished - they needed a half hour to finish. I was fine with that. We did a few more errands and were on our way home when the ladies called and said they were through. At first glance, everything looked wonderful. I paid the fee and the ladies left. After, I looked around and saw the outside garbage. Apparently, they took it upon themselves to arbitrarily throw stuffed animals away (some that were older than they were). In addition, I had empty cereal boxes in a corner that my daughter needed for school. They crushed those and threw them away. Finally, I had ornament boxes on my desk that they trashed as well. Next, I noticed that they removed items from a bag that was in a corner that contained an unfinished project and the receipts that I needed to complete it. They moved the item and threw the bag ? and receipts ? away. I honestly didn?t expect them to go through bags and remove items ? especially those that were tucked away in a corner. As for the cleaning, on close inspection they did not do all the dusting that I thought they would have (higher shelves and knick-knacks). Also, while I didn?t expect them to wash down walls, if they had seen a spot I thought that would have been taken care of. It wasn?t. Should you decided to use Molly Maids, which I won?t again, be sure to check your garbage and high places.

They offer good quality service.

The women who clean for me are very friendly and good. They do a good job.

They use environmentally safe products if you want them to and they bring all the supplies they need. When they finish the work they have an inspector come in and rate the work that they did, to make sure they are doing a good job. Also if you do hire them on a regular basis there is no contract so you can cancel their service at any time. On the negative side if you do hire them for a regular basis clean they require a 72 hour cancellation time or they will charge a fee

I contacted a number of different companies and was most impressed with Karen, the owner, at Molly Maid. She came to our house and provided us with a detailed estimate for an initial clean and confirmed what would be included. She also provided me with a few different options for follow up cleanings in case we wanted to skip certain areas of the house such as our basement. In the end, we chose to use Molly Maid for the following reasons, they keep your key locked and safe, the same team cleans each time, Karen knew exactly which chemicals are used for cleaning and the ladies that come to clean are in Molly Maid uniforms and cars. They have done a great job with the two cleanings so far and the staff has been very flexible with our hectic schedule!

Cleaning services were pretty decent; the scheduling was great. Unfortunately on the 3rd week, they broke a bedroom lamp that was part of a set. The set had been purchased several years ago & a replacement is not available. Steve refused to make retribution for the pair & created a great deal of trust issues. I specifically walked through insurance & breakage prior to signing them up for the services. Steve guaranteed that we would be FULLY compensated for anything that was broken or stolen. He did not live up to those expectations. The doubt that was raised was due to his comments that were somewhere around: Well the other lamp still works, why would I replace it? And we responded roughly with: so if you scratch the TV or furniture but it is still functioning, that will not get fixed either? And on & on- regardless they are no longer performing services for us & I would strongly suggest that you ensure your breakables are put a way prior to hiring this company.