Metrolina Residential Appraisals, Inc

Ken Mullens was very polite prior to and during the home appraisal, but unfortunately things took a turn for the worse after he left our house. While we understand that the appraisal values are usually going to lower that a seller may hope for, our concerns go beyond a disagreement regarding the value. After receiving the report our real estate agent contacted Mr. Mullen regarding the appraisal. He was somewhat rude and told her that he could not discuss the matter with her. If we had an issue, I should contact him myself. Well - I tried. I left a voicemail and replied to his emails three times over the course of 2 weeks and he never responded. We had two separate real estate professionals review the appraisal and both found errors and concerns with the report. We created a list of questions, but instead of responding to our concerns, he has chosen to ignore us. Here is a list of questions that we sent: 1.) Why did the appraisal include an active comp? 2.) Why was there no value given for effective age verses actual age? As in why did you not include any newer comps? 3.) Why was there no adjustment for condition? This is why we had an appraisal done as our home is not like all the other homes in regard to condition, it has been completely renovated and updated including mechanically and structurally? I felt you understood that when we scheduled the appraisal. 4.) Why are two of the four comps used ranch style instead of 2 story homes? 5.) Why did you only use 3 comps as I don't see an active listing as a valid comp? There were lots of others that could have been added? Do you typically only do 3 comps? Why not 5-6? 6.) Why did you not use any homes with pools as comps? 7.) Why are none of the comps full brick? (as our house is in fact, full brick) 8.) One of your comps is older than 6 months, why not use a more recent sale since there are several available? 9.) I noticed that your value for our house happens to be the exact value of the most expensive sale ever in Sardis Forest in MLS? Did you use this in the basis for deterring the value? 10.) For comp XXXXXXXX in your report you show it as .29 of an acre but in the MLS it is actually 1.07 acres? There was no adjustment made and there should have been. In our estimation the report seems rush, with little or no adjustments made for the work that was done including the new AC, roof, windows, etc. Additionally, we have concerns about the comps that were used. Our realtor does not feel you spent the time we deserved on doing a much needed appraisal. The mistakes are unacceptable. Please find examples of comps that we feel would have given a much more accurate picture of value. These are only examples to consider but there are many others as well. We are very disappointed in the service that was provided and believe that we are entitled to question the appraisal report. We are left to hope that are message on Angie's List, along with our complaint filed with the Better Business Bureau will persuade him to respond.