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METRO STEAMWAY INC

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

Since 1988, Expert Carpet, Upholstery, Tile and Grout and Fine rug cleaning in the Charlotte Metro area. IICRC certified. We accept MasterCard and Visa.

Business highlights

36 years of trusted experience
Emergency Services Offered

Services we offer

****SINCE 1988****COMMERCIAL & RESIDENTIAL, CARPET & UPHOLSTERY TILE AND GROUT CLEANING & PROTECTION, ORIENTAL RUG CLEANING & PROTECTION, DEODORIZATION &, CAR INTERIORS. 24HOUR WATER EXTRACTIONS

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

5.069 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
3%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 69 reviews

Amy J.
06/2019
5.0
upholstery cleaning
  + -1 more
They did a great job as always. They made our furniture new again after the service. We were very impressed and would highly recommend them
Description of Work: provided an Upholstery Cleaning service for us

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melinda M.
03/2019
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Brian has steam cleaned my carpet and upholstery for years. I would never consider using anyone else!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CAMMIE B.
06/2018
4.0
ceramic tile
  + -1 more
They were responsive, but I thought a bit expensive.
Description of Work: Steam cleaning of bathroom tile

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mindy P.
03/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
We were very impressed by the job that Brian and his team did. They were super easy to work with and nice folks. Everything looks and smells SO much better.
Description of Work: Cleaned couches and area rug.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

JANE O.
02/2018
5.0
carpet cleaners, ceramic tile, upholstery cleaning
  + 1 more
Brian has been cleaning our carpets for over 15 years. He is always on time and professional. The carpets look like new everytime he cleans. I used him for 3 area rugs and cleaning of 2 upholstered chairs. He is particularly good at getting impossible stains out of rugs.
Description of Work: Carpet cleaning and upholstery cleaning (chairs and sofa)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Elaine S.
12/2017
5.0
upholstery cleaning
  + -1 more
His communication was excellent. While he wasn’t sure about a couple of stains that occurred during moving, the end result was well worth trying to clean first before reupholstering again. I will definitely use them again
Description of Work: I have a beautiful velvet chaise

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol M.
12/2017
5.0
carpet cleaners, ceramic tile, upholstery cleaning, oriental rug cleaning
  + 2 more
Brian and his partner did a fabulous job!
Description of Work: Carpets, grout, & upholstery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Linda S.
11/2017
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Great- he even left me with cleaners that I could use to spot clean anything that might happen
Description of Work: Had 2 couches cleaned and my area rug cleaned. I was most impressed. Lovely young man was polite and hard working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joel B.
06/2017
5.0
carpet cleaners
  + -1 more
The cleaning service was great. Also received scotch guard protection.
Description of Work: Upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan R.
01/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Brian and Chris did a wonderful job... going above and beyond what I had asked. They had to drive to my location from a relatively distant earlier job and kept me posted about their arrival. (They were very close to being on time.) The furniture was cleaned--dryed (to the best extent possible), and they protected floors and rugs as well. They cleaned some very inexpensive stair runner which now look great and more expensive than they were.
Description of Work: I needed to have my upholstered furniture cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Ryan A.
07/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Brian was outstanding. Very professional and friendly. Top quality work. Will use again.
Description of Work: Steamed two chairs and one carpeted room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Traci S.
06/2016
5.0
ceramic tile, floor cleaning
  + 0 more
Brian did a fabulous job. I would never have expected that the grout in my teenage son's bath could come so clean! I am more than pleased with this work, and will have Metro Steamway back to clean the carpets and upholstery soon.
Description of Work: Brian cleaned the tiles and grout in three of our bathrooms, one quite large, and sealed the grout after the cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

James B.
05/2016
5.0
carpet cleaners, ceramic tile
  + 0 more
They did a great job and a great price.
Description of Work: Cleaned carpets and ceramic tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

AARON M.
05/2016
5.0
carpet cleaners
  + -1 more
I needed my carpet cleaned for my condo rental before I put on the market. Brian was able to schedule cleaning quickly and did a great job. After cleaning, Brian called to describe the cleaning and what cleaning methods that were used to clean "tough" spots in the carpet. Pricing was fair, i.e., minimum charge. I recommend MetroSteamway and would use again.
Description of Work: Cleaned carpet in the bedroom and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

JANE O.
01/2016
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
FANTASTIC result!! The tiles in our kitchen and back hall are approximately 9x9" and we had about 450. Brian will even do a demonstration when he comes to clean your carpets so you can see the effect of the cleaning. It was a dramatic difference. The light grout had turned almost black over the years (25+) since it had been installed and no floor cleaning products could lighten it up. It took Brian about 2 hours to do the entire floor and the result was incredible. He charges a $1 per tile for this size, but he made the floors look like new. This was worth the price we paid for the service. We will likely do this again in our older bathrooms. Brian is one of the most professional and reliable contractors I have ever hired.
Description of Work: Cleaned, scrubbed and protected tile and grout in a large kitchen, hallway and mud room. Applied solution to grout areas then scrubbed all grout and (9x9 tiles, approx. 450). Applied sealer to floors to protect from dirt and grime.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

JANE O.
01/2016
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Brian is always prompt and reliable. He was able to remove a very tough tree sap stain (many stains) from a white wall to wall carpet. The stains are completely gone, he even removed the orange residue from a product I tried on the stains first. Never do that, jjust call Brian and he will get it out in almost all circumstances. The oriental rug had not been cleaned in a while and it looks like new. I call Brian about every 6 months to take care of the rugs and occasionally the upholstered furniture in our home.
Description of Work: Removed tough stain and cleaned Christmas tree sap from a white wall to wall rug, cleaned large oriental rug, cleaned wall to wall basement carpeting. Protected all areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

ANN M.
12/2015
5.0
upholstery cleaning
  + -1 more
Brian cleaned and stain proofed my furniture today and did an excellent job. He arrived on time and took the time for a thorough cleaning. I was very impressed and will definitely being using him again in the future.
Description of Work: Brian cleaned my furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$266

ROGER H.
12/2015
5.0
carpet cleaners, ceramic tile, floor cleaning, upholstery cleaning
  + 2 more
Discovered them here on The List and made the call. What I liked: 1- He answered the phone 2- Deal directly with the owner, Brian 3- Was able to quickly tell me when he could come 4- Was open about how he charged for the tile cleaner (per foot) 5- Showed up when he said 6- Did what he said 7- Determined if I needed cleaning on additional hard surface flooring 8- Gave me price on additional work - cleaning couch and love seat; agreed to it and he performed it. 9- Friendly, courteous, respectful
Description of Work: Cleaned ceramic tile floors in two bathrooms; cleaned a couch and love seat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$288

Arlene A.
07/2015
5.0
carpet cleaners
  + -1 more
Brian and his brother-in-law showed up early and did an excellent job. He was able to remove stains in 3 rooms including black paint drops left by painters who refinished our doors. We were surprised by how well he extracted the water -- the carpet almost felt dry when he left! We would definitely use him again.
Description of Work: Brian was referred to us by the previous owner of the house we purchased. He steam cleaned carpet in 5 bedrooms, two hallways and two staircases prior to us moving in with short notice from us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Lell T.
04/2015
5.0
carpet cleaners
  + -1 more
Great response, fast booking, excellent service. No wasting time, no changing schedules, just did a great job in the time frame I had. I hired them after my scheduled company had to cancel my appointment! I was moving across country and could not wait for a later date.
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Leonard A.
04/2015
5.0
carpet cleaners
  + -1 more
Brian did an excellent job. I have been using his company for over 10 years and have always had great service.
Description of Work: clean carpets through out house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Steven Z.
02/2015
5.0
carpet cleaners
  + -1 more
Metro Steamway was responsive as usual. They were there exactly when we needed them. Brian arrived on time and got right to work. Amazingly, the stains were essentially gone. After the carpet dried, we did notice one area that was still slightly discolored. One call to Brian and he came right out and the rest of the stain was gone. Couldn't have asked for more.
Description of Work: Cleaned white carpet in master bedroom and hallway after dog developed lower bowel problems. Carpet was a mess, and we were anticipating having to replace it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Greg F.
01/2015
5.0
carpet cleaners
  + -1 more
We have used Metro Steamway for more than 7 years and have yet to be disappointed. We first selected Metro Steamway from based upon research our family had done (family members are in the business in New England) to understand the training and certifications were both in place and applicable to the services to be provided. Our family has and will continue to use and recommend Metro Steamway to anyone looking for a Professional Carpet Cleaning experience.
Description of Work: Clean and protect our carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

jason B.
10/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Excellent service. I was nervous about having my nice rugs cleaned and was given Metro Steamway's information by a friend. Brian and his father were extremely professional but also very friendly. They worked quickly and, best of all, got the hot pink nail polish stains out of the white carpets. Then Brian reviewed all the work with me and even left me some cleaner to use on any future stains. Metro Steamway came highly recommended by my neighbor (and that's saying A LOT) and I would highly recommend them to anyone.
Description of Work: Cleaned three hand dyed rugs and four white/off-white carpeted rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JANET & STEVEN S.
10/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Brian steam cleaned my couch and did a great job. He was able to come to my house within 24hr. and clean a pet stain out of my new couch. He was fast, friendly, and very affordable.
Description of Work: Steam cleaned a couch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100
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Contact information

PO BOX 33157, Charlotte, NC 28233

www.metrosteamway.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Leather & Vinyl Repair

FAQ

METRO STEAMWAY INC is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

METRO STEAMWAY INC accepts the following forms of payment: Check,MasterCard,Visa
Yes, METRO STEAMWAY INC offers free project estimates.
No, METRO STEAMWAY INC does not offer eco-friendly accreditations.
No, METRO STEAMWAY INC does not offer a senior discount.
Yes, METRO STEAMWAY INC offers emergency services.
No, METRO STEAMWAY INC does not offer warranties.
METRO STEAMWAY INC offers the following services: ****SINCE 1988****COMMERCIAL & RESIDENTIAL, CARPET & UPHOLSTERY TILE AND GROUT CLEANING & PROTECTION, ORIENTAL RUG CLEANING & PROTECTION, DEODORIZATION &, CAR INTERIORS. 24HOUR WATER EXTRACTIONS
ask for details

Contact information

PO BOX 33157, Charlotte, NC 28233

www.metrosteamway.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed