Merry Maids of Charlotte

I used them once a month. I think they’ve done well.

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unknown

They are average and did an average job. The first time was great and then after that it was mediocre.

Gwen and her trainee arrived on time and were very friendly and professional. They made my house look amazing! I have now decided to hire Gwen and her team once a month because I was so impressed with her service and its just such a nice treat for myself. Getting an appointment was easy and they called before they arrived and after the service to make sure I was satisfied. Scheduling was very easy and they were able to clean all the rooms needed in two hours! My house looks like a fancy hotel now and I LOVE IT. Thanks again for great service!

Great! I highly recommend this company for housecleaning services! They are reliable, professional, reasonably priced and always do a great job.

They are reliable. They are always prompt as well. They always help you or change things if you are dissatisfied. Great company!

They have done a good job and they have been flexible with the scheduling.

They are extremely courteous, professional and they do a great job.

We switched to Merry Maids after having a less than pleasant experience with another Angie's List recommended company (not a national franchise like Merry Maids). As you can tell by my ratings, I have been very impressed with this company. They call me the day before the cleaning to remind me they will be there - always. They have never missed a scheduled cleaning. As far as the quality of work, I have no complaints. The house smells and feels fresh when I return home after a cleaning. Also, they leave a "comments" card after each cleaning for me to fill out and send to the home office.

Had previously had some issues with consistency, but discussed cleaning quality with management and have seen improvement in areas I identified. The cleanings have been much better. The pricing is probably about in the same range that the other people I checked with had. They are responsive if you call and complain. They ask to come back out and clean if you call them.

We had a really good group that did our cleaning. They were top notch. I had a discount coupon and they gave us a discount for the first three cleanings. They came and evaluated the house and set the price. After that we were assigned a crew and they gave us a window on when they would arrive. They used only non-toxic products for the cleaning. They were never late, and nobody caused any kind of problems. There was a lead person and the others who came helped her out. The owners are Joe and Denise Litzelman, and they have two offices. They charged $140 for the first visit where they did some really intense cleaning, and it was $90 every other week. We will use them again in future.

The crew that comes out to clean my home is excellent. They clean the appliances, dust and vacuum. They do everything without having to be told what to do. They ask me any questions if needed. Their lead person always speaks and understands English. I will continue to use their service in the future.

The crew that comes out to clean my home is excellent. They clean the appliances, dust and vacuum. They do everything without having to be told what to do. They ask me any questions if needed. Their lead person always speaks and understands english. I will continue to use their service in the future.

We were very satisfied. They were prompt, professional and did a good job. We stopped using them just because my wife decided that she would start doing it herself.

They are quick and efficient. The house always sparkles when they leave.

They were fine. It was just a one time cleaning. I can't grade their punctuality because I wasn't there, I just left the key for them. I know they charged an hourly fee that was reasonable, but I don't remember the exact price.

They were here 4 hours. I had a company coming in and I didn't put a rush on them. The maids spoke very little English so it was very hard to communicate with them. They seemed rushed or in a hurry to get the job done even though it took them four hours. The floors still felt gritty (hardwood floors) after they swept and mopped them. I had asked them to clean the window seals and furniture but they just dusted them with a feather duster, they didn't really clean them. The bathroom tile walls were still streaky. To me for $280 it was really a poor job. Cost is per hour.

Very professional, quiet, worked steady, didn't speak much English but understood instructions.

They did not get on the situation when we reported a theft to police and insurance company and to them.

THEY LEFT MANY ITEMS UNTOUCHED. DUST UNDER CHAIRS AND SOFAS, MIRRORS NOT CLEANED, BASIC DUSTING NOT COMPLETED. THEY WERE AT MY HOME FOR LESS THAT 3 HOURS AND CHARGED $220. I CALLED THE NEXT DAY TO ADVISE OF THE MISSED ITEMS. THEY DID SEND SOMEONE OUT RIGHT AWAY THAT WEEK TO DO A RE-CLEAN. THEY STILL MISSED MANY OF THE SAME ITEMS. AT THIS POINT I WAS VERY FRUSTRATED. THE MANAGER EVEN ACKNOWLEDGED THAT THEY OVER CHARGED ME, BUT OFFERED NO REFUND. I THEN CONTACTED THE FRANCHISE OWNER WHO PROMISED ME A COMPLETE REFUND. THAT WAS ON 8/27/2004, I HAVE NOT RECEIVED THE REFUND. I HAVE CONTACTED HIM TWICE IN THE PAST WEEK WITH NO RESPONSE. I WOULD NOT RECOMMEND THIS PARTICULAR MERRY MAIDS. I RECEIVED A CHECK IN THE MAIL FOR $75.00 TWO DAYS AFTER PUTTING FEEDBACK ON ANGIE'S LIST. MR. LIETZELMAN SAID I WOULD GET A REFUND. I ASSUMED THIS WOULD BE THE ENTIRE AMOUNT. $220.00

FOR AT LEAST 1 YEAR THE SAME TWO WOMEN CLEANED OUR HOUSE. WE HAD DIFFICULTY COMMUNICATING WITH THEM DUE TO A LANGUAGE BARRIER BECAUSE WE DON'T SPEAK SPANISH AND THEY SPOKE LITTLE ENGLISH. AT FIRST THEIR SERVICE WAS EXCELLENT, BUT IT TENDED TO GO DOWNHILL AS TIME WENT ON. OUR FRUSTRATION IN COMMUNICATING WITH THEM DIRECTLY (RATHER THAN THROUGH THE MERRY MAIDS OFFICE) TO IMPROVE OUR SATISFACTION WITH THE JOB THEY WERE DOING LED US TO DISCONTINUE USING MERRY MAIDS TO CLEAN OUR HOME. I WROTE AN EVALUATION IN JANUARY 2003 GIVING THEM MUCH HIGHER GRADES (STRAIGHT A'S).

MERRY MAIDS DOES TAKE VISA. WEEKLY RATES $92 FOR HOUSECLEANING. BIWEEKLY SERVICE IS $100 . TWO PEOPLE COME TO THE HOUSE, USUALLY TWO PEOPLE. WHEN I WAS INTERVIEWING, I HAD A LIST OF THINGS I NEEDED DONE. THEY DID NOT LET THE CLEANERS KNOW WHAT I NEEDED CLEANED. THEY DO NOT MOVE FURNITURE; SOME WILL SOME WONT. THE DO NOT CLEAN WINDOWS. SOMETIMES THEYRE GOOD IN CLEANING, SOMETIMES THEYRE NOT AS GOOD. THEY HAVE NEVER DOWN A THOROUGH JOB. I ASKED FOR A DEEP DOWN CLEANING, ALTHOUGH THEY SAID THEY WOULD THEY NEVER DID!

TWO VERY PLEASANT LADIES (PILAR & ANN-MARIE) HAVE DONE THE CLEANING EACH TIME. THEY ARE METICULOUS, HARD-WORKING AND DO AN OUTSTANDING JOB. WE ARE EXTREMELY PLEASED AND PLAN TO CONTINUE USING THEM EVERY OTHER WEEK.

DEEP CLEANING WAS $75 HR FOR 3 HOURS (PER MY REQUEST). BI-WEEKLY IS $100 FOR 300 SQ FT, OPEN ROOMS. COSTLY, BUT VERY GOOD AFTER 2 TIMES - WILL WANT TO SEE IF THEY KEEP IT UP. 2 LADIES CAME, DON''T SPEAK ENGLISH MUCH, BUT IT IS EASY TO CALL THE OFFICE (USE THEIR 2 WAY )AND TALK TO SOMEONE. THE LADIES ARE VERY NICE AND THOROUGH AND THEY READILY CLEANED A PARTICULAR AREA THAT I POINTED OUT.