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Masters Roofing, Inc

4.6(
7
)

Roofing

About us

We are a locally owned and operated full restoration company established in 2012 with 25+ years of experience proudly providing roofing and restoration services throughout Charlotte and the surrounding areas. With Masters Roofing, you benefit from a quality-focused company with exceptional customer service and an attention to detail only a local operation can deliver. Our goal is to provide clients with a stress-free experience and a trusting relationship that can continue to build for years to come.

Business highlights

13 years of trusted experience

Services we offer

Full Roof Replacement, Roof Repair, Storm Damage Insurance Claims

Amenities

Free Estimates
Yes

Photos of past projects

Reviews

4.67 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
14%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-7 of 7 reviews
Christine J.
05/2020
2.0
gutter repair, roofing, interior painters
  + 1 more
The new facia board had holes ,the downspouts on the gutters were in the wrong direction the flood light was broken, the ceilings were damaged inside the house in two places, the solar fan has not come on yet , everything was fixed except The solar fan and the ceilings inside the house. they did not pull a permit. I would not recommend this company without a permit and inspector.
Description of Work: roof/ gutters/facia
Rating CategoryRating out of 5
Response from Masters Roofing, Inc
Hello Mrs. [Member Name Removed], it is unfortunate that you feel the need to write a review like this. I have discussed, catered, and rectified every little “problem” that you have thrown at us. I’ve never had issues with a client like I’ve had with you. The job is, and was done properly. The downspouts were installed how they are installed on every single home. You wanted them dumping out into your driveway which is not standard, so that is considered additional work and a homeowner preference brought to our attention after they were installed, which we came back and redirected the downspouts. You were very very very happy with the work weeks/months ago. There was one missing section of siding that we didn’t paint but I sent them back out there and he painted it. There was a broken flood light (who’s to say it wasn’t broken before the project began) which I was happy to replace. Even bought you an extra one (you were very grateful for that). Then you attempted to pay us in full the remaining balance. The payment did NOT go through because YOU entered the wrong micro deposit amounts. This was again at a time that you were still happy with the work. It is not our fault that you entered the wrong amounts and the payment didn’t come through. Which I personally came to your home to discuss with you. At this time you had no issues with the work and we tried finding a solution for a different payment method. We went back-and-forth for two weeks then you found an additional “problem” with the fascia (these are the “holes”) you are claiming. They were not holes, just notches in the wood. Which is purely and aesthetics issue because Wood has imperfections in it. Regardless I said that I will send him out to swap it out. As you stated, he did. You then looked me dead in the eyes and said that you were having the bank send me the check. Now a week or so later you are withholding money AGAIN for a 3 foot piece of facia. That is hardly acceptable nor is the amount of money you owe even relatable to the little tiny piece of facia that needs to be swapped out. On the contract it does state no warranty exist until paid in full, the work you want done is a warranty item because it was not done wrong the wood just has imperfections in it which is not uncommon nor wrong. It’s almost as if you’re trying to find problems with the work now not to pay. In the beginning you were ecstatic with the work and the house looks a lot better than it did before and you had no issues. Lastly, in the beginning you “claimed” that we cracked the ceiling during the roof install. Which is not uncommon on older homes. As usual, I was happy to rectify the issue and have the crack addressed. This was in the early stages of the project, when you were being reasonable. I even sent my interior guys there but per YOUR REQUEST you did not want anyone in your home because of the virus and your 80+ year old sick parents live with you. So you can’t complain about work not being done when it’s YOUR CHOICE. The power attic vent hasn’t kicked on yet because it hasn’t been hot enough outside. I’ve explained this to you 100 times. Regardless, if for whatever reason it did not work, it’s under warranty and just like every other little problem you made up we would fix it. We are a highly reputable company that takes a lot of pride in our customer satisfaction and quality of work. Your misfortunes were of your own and the contract has not been paid in full so no warranty exist.
HAZEL R.
03/2020
5.0
roofing
  + -1 more
Very well. The workers did a great job and finished all of the work including cleaning up in a day. Very satisfied.
Description of Work: Reroofing because our roof was leaking pretty bad and with all of the rain we have been having it was leaking into our house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,900
Sonji B.
09/2019
5.0
roofing
  + -1 more
Wonderfully!! Matchen R&R took care of everything and they did the roof in one day! Very professional!
Description of Work: Roof Replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy W.
05/2019
5.0
roofing
  + -1 more
I needed the work done quickly as I had some large leaks occurring. Mr. Matchen worked hard to fit me into not just his schedule but into nature’s schedule as it was raining almost daily. The work was done in a day by lovely people who worked hard and were extremely polite. They were very neat with great clean up. I would highly recommend this company.
Description of Work: A new roof.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Hank F.
11/2017
5.0
interior painters
  + -1 more
Very responsive, good work and quality. No problems at all.
Description of Work: Jeff and his team prepared and painted the interior of my garage, my home's interior doors and door frames
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,250
Carolyn C.
09/2017
5.0
roofing
  + -1 more
Matchen Roofing and Restoration was a very professional with the business wise. They did everything they said that they would do and they picked up all of their equipment and trash/debris off of my lawn. In total they were very efficient and professional.
Description of Work: I had to have my roof repaired.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kyle W.
09/2017
5.0
gutter repair, roofing
  + 0 more
Great. Jeff called and scheduled in a timely manor. Roof looks great. OC is a quality shingle.
Description of Work: Replace all the shingles on the roof
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    613 Campus St, Charlotte, NC 28216

    http://www.mastersroofinginc.com

    Service hours

    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Bonded
    Insured
    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Roofing

    FAQ

    Masters Roofing, Inc is currently rated 4.6 overall out of 5.

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 9:00 AM - 3:00 PM

    Yes, Masters Roofing, Inc offers free project estimates.
    No, Masters Roofing, Inc does not offer eco-friendly accreditations.
    No, Masters Roofing, Inc does not offer a senior discount.
    No, Masters Roofing, Inc does not offer emergency services.
    No, Masters Roofing, Inc does not offer warranties.
    Masters Roofing, Inc offers the following services: Full Roof Replacement, Roof Repair, Storm Damage Insurance Claims

    Contact information

    613 Campus St, Charlotte, NC 28216

    http://www.mastersroofinginc.com

    Service hours

    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 3:00 PM