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Mae's Carpet Cleaning

Carpet Cleaning, Air Duct Cleaning, Oriental Rug Cleaning,

About us

4 employess. no subs. cost determned by the area. no travel charges. no extra charge for after-hours service. Minimum charge will apply. LICENSE #220048687. Mae’s Carpet Cleaning has been providing first-rate service to Charlotte and surrounding areas since 1998. Our commitment to unsurpassed service and workmanship has earned us a well deserved reputation as Charlotte’s finest carpet cleaning service. No other company offers a higher level of service or greater value. We offer better than reasonable rates, a 100% satisfaction guarantee. We are licensed, bonded, and insured. We had build our company throughout referral marketing, We even offer incentives for referring family co-workers and friends!

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Carpet cleaning, upholstery cleaning, oriental rugs, area rugs, wood floor finish restoration, professional stain removal, anti-allergen treatment & mattress cleaning, & tile cleaning, Air duct cleaning with video inspection, Dryer vent cleaning

Services we don't offer

House Cleaning

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.724 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
8%
3
4%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.6
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.9
Showing 1-24 of 24 reviews

Selina P.
03/2019
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
My carpet was really soiled but Juan did an excellent job making it decent looking again. Juan was professional, on-time and honest in what he could and could not do. No harsh chemicals used.
Description of Work: Carpet and area rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Diane C.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Diane C.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent. It was a pleasure working with Mae and Juan.
Description of Work: Carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paula B.
09/2017
5.0
carpet cleaners
  + -1 more
I've used them for years and they are very good
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane C.
05/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: The date of service was Nov 19, 2015.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mark L.
11/2015
2.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
3.0
responsiveness
4.0
punctuality
4.0

$200

Janice F.
10/2015
5.0
carpet cleaners
  + -1 more
Juan Dominquez arrived exactly on time, introduced himself, gave me a business card and explained his services. He then began work and thoroughly cleaned our carpets - which see a lot of guest traffic, not to mention our dog. Carpets look new again and whole house smells fresh. Will definitely recommend their services again. Very kind and professional!
Description of Work: Carpet cleaning in 3 bedrooms and in living room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Mae's Carpet Cleaning
Mrs. [removed member name] Thank you so much your business it was a pleasure serving you. Juan Dominguez

Linda F.
10/2015
5.0
carpet cleaners
  + -1 more
Juan and his wife, Mae, worked very diligently to restore hardwood floors in our recently purchased older home. These floors are nearly 60 years old, and had accumulated a lot of dirt and grime over the years. They also cleaned the (original) ceramic tile floors in 2 bathrooms, plus linoleum flooring in basement bathroom. They stripped the latter. I was amazed at the change. It looks totally renewed, as does the flooring of the other two bathrooms. The hardwoods are just gleaming. I am very happy with results! Juan put a top coat (sealant) on to give protection. The price was extremely fair for this arduous task. They both worked a very long day. They were very courteous. Thank you, Juan and Mae! .
Description of Work: Cleaned hardwood and ceramic floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$878

BRIDGETTE H.
08/2015
5.0
carpet cleaners
  + -1 more
Juan and his son Nicholas were extremely knowledgeable and answered all my questions. They were very professional, kind, caring and made me feel very safe and impressed. They came in, were able to do the job, as well as communicate very thorough and quick. Will definitely be using them in the future.
Description of Work: Cleaned all accessible carpet and one rug. Treated a few spots from pet urine. Detected pet urine first. Place all furniture back in place and up on Styrofoam blocks or plastic squares.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

BRIDGETTE H.
08/2015
4.0
carpet cleaners
  + -1 more
great and caring about their company representation and presentation
Description of Work: Cleaned carpet, treated for pet areas and placed furniture on pads or plastic sleeves. Followed up and followed up more.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from Mae's Carpet Cleaning
[Member's name removed] Thank you so much for your business. Juan Dominguez

Walter S.
08/2015
4.0
carpet cleaners
  + -1 more
Did a good job. Carpet looked good and clean.
Description of Work: Cleaned carpet

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$129

Response from Mae's Carpet Cleaning
[Member Name Removed] Thank you so much for your business we really appreciated it. Juan Dominguez

Bruce J.
08/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$129

Response from Mae's Carpet Cleaning
{Member name removed} thank you for your business. Juan Dominguez

Jared D.
08/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I had no idea my carpets could get so clean. Seriously. I have a very high traffic basement with two large dogs and a two year old. I hadn't professionally cleaned the carpets in almost a year and they are absolutely spotless. I paid extra to have him do stairs and the upstairs and I cannot find a spot where the cleaner didn't touch. Worth every penny, will definetly use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from Mae's Carpet Cleaning
{Member name removed} it was a pleasure working with you and your wife. Thank you for your business. Juan Dominguez

Costa M.
08/2015
5.0
carpet cleaners
  + -1 more
Mae's Carpet Cleaning was great! They were very prompt and professional in contacting us to schedule the work. Juan arrived on time and did a wonderful job cleaning the carpet in our house. We are very happy with Mae's!
Description of Work: Mae's Carpet Cleaning cleaned all of the carpet in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Mae's Carpet Cleaning
{Member name removed} it was my pleasure working with you and in delivering our outstanding service experience. Thank you so much for your business. Juan Dominguez

Carol H.
08/2015
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: He offered 8 areas of cleaning and I had 2 and wanted my sofa cleaned instead of 6 other areas and he would not do it.
Rating CategoryRating out of 5

Response from Mae's Carpet Cleaning
Mrs. [Member name], You bought a Bigdeal for $129 that covers up to 2000sf of carpet or equivalent to 8 areas of carpet, you only have 2 areas is not that I did not what to clean your Upholstery pieces, is that this deal specified for carpet cleaning only, upholstery will be a separate charge. I did offer you to clean the upholstery but you hang up on me. We offer deal for 3 areas this one was to much for what you need it. Juan Dominguez 704-904-2964

Laurance M.
07/2015
5.0
air duct cleaning, carpet cleaners, upholstery cleaning
  + 1 more
Came on short notice, on time, and cleaned the couch successfully. I have used Mae's for many years to clean carpets and upholstery.
Description of Work: Cleaned couch that had been soiled by a pet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Mae's Carpet Cleaning
Mr. [Member name], was a pleasured serving you and delivering our outstanding service experience. Thank you so much for your business Juan Dominguez

Rick H.
07/2015
3.0
carpet cleaners
  + -1 more
This provider does a wonderful job with stains on carpets. However, the cleaning machines still left significant pet hair in our low pile carpet, especially on the stairs. This provider does all open areas. They do not do under large furniture.
Description of Work: The provider vacuumed and cleaned the carpets in the house. We paid additional to have the stairs done.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$130

Response from Mae's Carpet Cleaning
Hi [member name removed] we always deliver a outstanding service experiences to all our customers and client, I did talk to you about the kind of carpet fiber you have in your home WOOL carpet if you find hair after we do a detail vacuuming witch I did spend 1 hour and half to remove the pet hair, I did the stair the same way the hair you probably see is from a worn traffic areas as is the stair specially on the nose of the steps to be remove i will have to shave the wool pile, also understand you buy a big deal of 8 areas of carpet up to 2000sf for $129 a value of $289 that wont include furniture moving just light and floors where clear when I got there, we do have cleaning packages that for additional fee we do move all furniture you only pay extra for the stair, I did ask you if you know what the deal includes before I start cleaning. I did move a sofa on the living room for courtesy to you. Sorry to know that you are not 100% satisfied with our cleaning our cleaning machine doesn't pick up all the hair that's why we vacuum first to pick up dry soil from the carpet when it get damp it make it difficult. Please let me know what I can do to make this experiences better for you. Juan Dominguez

Diane C.
02/2015
5.0
air duct cleaning, carpet cleaners, floor cleaning
  + 1 more
They did a fantastic job. I've used their carpet cleaning services before and have always been very pleased with their work. I then decided to have them clean and resurface my hardwood floors and couldn't be more pleased!
Description of Work: Cleaned and resurfaced hardwood floors (not refinished)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,200

Laurance M.
10/2014
5.0
air duct cleaning
  + -1 more
I have been using Mae's Carpet Cleaning for over seven years. I had them clean the carpets in a house we were selling and have had them return regularly to clean the carpets in our and quot;newand quot; house. Juan Dominquez is competent, hard-working, and aims to please. He always does a fine job, which is why we have him back regularly. He even was able to resurrect a badly stained oriental-style rug that had been seemingly ruined by a sick dog. After a national franchise cleaner failed to get out the stains even after keeping the rug for weeks, Juan took it back to his shop and had it as good as new in a day or two. I can't praise Mae's enough.
Description of Work: Cleaned all carpets, some area rugs, and some chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$418

Paula B.
12/2013
5.0
carpet cleaners, air duct cleaning
  + 0 more
I always use Mae's Carpet Cleaning because they do an excellent job. They work harder and are more thorough than any carpet cleaning company I have ever hired.
Description of Work: Cleaned my carpets downstairs and upstairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$207

DANALYNN T.
07/2010
5.0
carpet cleaners
  + -1 more
Juan was very patience with our needs; he tested one room first that had Kool-Aid stains prior to cleaning the rest of the house. WOW what a difference he was able to get 99% of all of the stains and marks embedded for the past couple of years. It almost looks like new. He spent a tireless amount of time and energy to make sure it was done right. Thank you Juan for your diligence and expertise, I would recommend your services to anyone!!!
Description of Work: Our carpet was in very bad condition due to having 3 boys and 2 dogs. We are in the process of putting our house on the market and wasnt sure whether we should replace or just clean the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

PATRICIA M.
10/2008
5.0
carpet cleaners
  + -1 more
I was very happy with them. They got a lot more of the stains out than the previous company I used. The quality of work was also a lot better than the company I used before. They were very professional too.
Description of Work: They came and cleaned the carpet in 4-5 rooms of my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Amie G.
08/2008
5.0
carpet cleaners
  + -1 more
They actually thought it would only take 45 minutes, but it ended up taking four hours. Not only did they steam clean the carpets they also steam cleaned our stairs and area rugs. I was really impressed that he stayed longer then he thought it would take. He did a great job and he works really hard to make sure its completely clean.
Description of Work: They came out and steamed cleaned all the carpets in my house. They moved the furniture with no extra charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

ANNABEL M.
07/2006
5.0
carpet cleaners
  + -1 more
He did a beautiful job and came out that day to clean my carpets. He was so pleasant!
Description of Work: He cleaned our carpets for us (the whole house).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$254

    Contact information

    16608 Broadwing Pl, Charlotte, NC 28278

    www.maescarpetcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    8:00 AM - 5:30 AM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Air Duct Cleaning,
    Oriental Rug Cleaning,
    Floor Cleaning and Waxing,
    Upholstery Cleaning,
    Dryer Vent Cleaning

    FAQ

    Mae's Carpet Cleaning is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:30 PM

    Tuesday: 8:00 AM - 5:30 PM

    Wednesday: 8:00 AM - 5:30 PM

    Thursday: 8:00 AM - 5:30 PM

    Friday: 8:00 AM - 5:30 PM

    Saturday: 8:00 AM - 5:30 AM

    Mae's Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Mae's Carpet Cleaning does not offer free project estimates.
    Yes, Mae's Carpet Cleaning offers eco-friendly accreditations.
    No, Mae's Carpet Cleaning does not offer a senior discount.
    Yes, Mae's Carpet Cleaning offers emergency services.
    No, Mae's Carpet Cleaning does not offer warranties.
    Mae's Carpet Cleaning offers the following services: Carpet cleaning, upholstery cleaning, oriental rugs, area rugs, wood floor finish restoration, professional stain removal, anti-allergen treatment & mattress cleaning, & tile cleaning, Air duct cleaning with video inspection, Dryer vent cleaning
    House Cleaning

    Contact information

    16608 Broadwing Pl, Charlotte, NC 28278

    www.maescarpetcleaning.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:30 PM
    Tuesday:
    8:00 AM - 5:30 PM
    Wednesday:
    8:00 AM - 5:30 PM
    Thursday:
    8:00 AM - 5:30 PM
    Friday:
    8:00 AM - 5:30 PM
    Saturday:
    8:00 AM - 5:30 AM