MACTECH COMPUTER SERVICES

The price for the refurbished Apple Computers were great but their service was slow throughout the transaction. We paid for the items near close of business on the 16th but they didn't ship the items until the 23rd, a full week later. We were also overcharge on shipping and handling by nearly a factor of two, paying $56 while the shipping label shows that the actual cost was $30.45. We were told that this was because they decided to ship the items in a single package instead of two separate packages but we were never reimbursed for the difference. Lastly, we needed to write 3 separate times over a span of 10 days requesting an invoice of the order for our records before receiving a reply or invoice. I understand that mactech recently underwent a change in management and these issues might reflect the inexperience of the new owners, which might eventually be resolved. We are returning customers to MacTech and would still recommend them to friends and family who want a great deal on a Macbook without the risk of buying from an individual on craigslist or ebay. However, I would caution them about the possibility of slow service and highly inflated shipping and handling charges.

Peter handled a difficult situation quickly, effectively, and with minimal cost. The minimally infected laptop came back almost immediately, and the particularly difficult computer came back in good shape after about four days (even without the original Windows XP disk).