Joyce Factory Direct of the Carolinas, LLC

Best price available and arrived in a timely manner. Very professional.

Thorough installation, good customer service, easy to contact, nice products, great outcome.

The work in my bathroom which John Harden did was perfect. They were neat,clean and quick. Responsible and courteous at all times. My deck work was done b Rob Winfrey and team and again it was done well, everyone was neat,clean and and pleasant at all times even in the terrible heat. Great job ! BUT I warn you to really read and pay attention to the salesman, that is where my problem began...after explaining my problem to the manager Jason I still got no results, or respect to the situation....they wouldn't even acknowledge my problem. Shame on y'all for scamming a 76 year old widow. I now have to look for someone else to do my other bathroom and complete the deck...

Excellent service received from Brian W.

I have hired the pro. The work will begin next week. Please check back then to see how it goes.

They will work with you with price and financing

From the quote to the completion they performed as promised!

They did the extra work to make sure the installation was done correctly.

good

Good jov

The installation crew was very knowledgable and answered every question we had. Factory Direct pricing and great warranty.

Looks great! Answered questions. Explained process. Cleaned up after project was complete.

The sunroom was better than expected and the windows were great on the first 11 on the original plan. However when we had it them come back to replace the last five the different guy took three days and still didn’t do a very good job. The original sunroom and 11 windows only took 5 days with only 2 pros who did a great job

Project just getting started. I was contacted immediately to set up in home appointment. On time and professional.

I signed a contract with Joyce Factory Direct about 3 months ago. They asked me to pay a 10% down payment when I signed a contract. 4 to 5 weeks after they took accurate measurements after that no response back from the company. After I called them several times they said **your approval got rejected by county**, will initiate the process to refund my money. Until now, no response and no one is picking up the phone. Not sure when I will get my money back. I would not recommend this company to my friends and family.

Did a very good job.. but, the wrong doors were installed. That was the sales persons responsibility!

Paid money for down pay and never heard back from these people..........

Beautiful bathrooms for a very reasonable price. Lifetime warranty! Scott was the one that did the hard work and he was such a pleasure! Very nice fellows these guys are. I would highly recommend Joyce Factory Direct to everyone! They also had a book with the different style walls that go in the shower and around the tub with lots to choose from. I went with the white marble look that has grey accents to it. Very beautiful! They also use a certain material behind the walls that is waterproof & moldproof! I can’t even believe they got the perfect sized tub for the master bathroom! It’s even deeper than the original that was there! No more leaks either! Everything from start to finish was so professionally executed! Everything is wonderfully beautiful now! Highly recommend!!!

Na

Very pleased with the experience.

HORRIBLE EXPERIENCE! If I could give them -10 on their rating, I would, but it won't let me give any less than half a star. It is September, and I hired them back in January to build a sunroom. It is still FAR from finished, and they have a million excuses as to why! They have blamed their salesman, their installers and now their latest excuse is blaming me for being difficult. I am allegedly being difficult because I am having them replace my damaged ceiling, 8 scratched windows, 1 window with a broken seal, gouged and dented sliding glass door, and steps that were FAILED by the Building Inspector. I guess they expected me to say just leave all the defective materials with a smile. I have given them almost $40,000 thus far, and can't get them to make good on the defective materials, and I can't get them to come finish. Now, since last week, they have decided that they want to keep the large sum of money I have given them, and they want me to find someone else to finish it. I called around and no reputable contractor wants to touch and finish what they started due to liability issues, if something they did should fail in the future. So now I am trying to figure out how to get my sunroom finished and recoup my almost $40,000 for an unfinished sunroom full of defective materials. A big fat unorganized sloppy mess is all I have gotten from them. Their crew consists of 1 person with an occasional helper. The helper rarely comes, so it is a single person trying to do all of the work alone. It is ridiculous to sell a job to someone without the proper amount of employees to do the job, and then find every excuse in the book for why it doesn't get done. I have had materials that I paid for, lying all around my driveway and yard for 3 months now. The materials have been warped, stained and ruined. My grass is dead underneath all of the materials and who knows how it will get fixed. I have to go out there when the guy comes to mow my grass and make a decent path for him to mow with all of their clutter lying around. I was out there today clearing a mowing path. If you don't mind your material lying around and getting damaged for weeks/months, and you don't mind waiting for months on end, then you may love them. They are not for me! BEWARE!

A hot mess is the only way to describe this company process and project management. The original sales guy who was GM for a long time in Charlotte sold us a screen patio. Verbally told us about the details some of which were not on the CADS drawing. Shame on me for not being able to read an architectural drawing or asking for a second review. A process on getting everything moving took about 4 weeks which aligned with what we were told, no issues there. I was promised MULTIPLE times by the sales guy and team that they would not need an excavator to do the work and they would not be tearing up any grass, etc only using wheelbarrow and jackhammer. As soon as the contractor and team came in they rolled in the excavator and tore up a quarter of the grass to get the work done. I was told by that team it HAD to be used and there was no other way. Randy and his team were very friendly and nice BUT we were told if we mess it up we will fix it. I am still (months later) picking up GIANT bricks and cement pieces from the yard. Also, during this process, it was going to rain for a few days. The guys came back and leveled a GIANT pile of everything the excavator dug up (dirt, cement, bricks, rocks) and threw hay on top of it like all of the debris was just going to go away... it was SO BAD. We had to ask SEVERAL times for them to come back and fix the yard because it was not level AT ALL, incredibly bumpy, still had huge pieces of debris in it, and was not the fix we were needing/wanting. Now here we are, with a really beautiful screen patio (I do have to say the PRODUCT itself is great which is why they get 2 stars and not 1) that the inside is still not complete because we were trusting of Randy. Randy promised he would come back to finish the work (putting the siding back up on the house and the top seal) after the electrical guys (which was also supposed to be in the contract but ended up not so we had to outsource). Its been over a month and he now ignores our calls, tells us other projects are ahead of ours still, be more patient, he will fit us in super last minute. The job is paid for and we are no longer a priority. Again, shame on me for trusting a contractor and paying for something that is not finished. Joe the PM agreed their Project management was bad and they are working on it is. Please BEWARE if you are looking for a hot mess of a project but a good product Joyce is for you.

paid them close to $40k for window and they also replaced roof and gutters on house reno...had massive flood days after install..."fixed" ...shingles continued to fall off for months and continued leak damaging/staining drywall ceiling...received the run around on all calls/emails/texts...the house was on the market the whole time...NEVER fixed...I filed with BBB but house sold so kinda forgot about it...we paid for more new drywall and roof to be fixed...

Perfect. Hard working. Kind couldn’t ask for anything better.

2/11/2020 is the 7TH month of my incomplete shower install project that was supposed to be free from aggravation and completed in a timely manner. Nothing has gone properly and my shower still leaks. If you want a circus in your home, just hire RINGLING Brothers BARNUM and BAILEY instead, because at least you will have a good laugh. Because it is nothing funny about dealing with INCOMPETENT LIARS who do not POSSESS the DECENCY to return a customer phone call including the President And no one accepts responsibility It is always someone else fault. They will tell you anything to get your money that is what they are good at so if you read this, all I can say is LET THE BUYER BEWARE.