Joyce Factory Direct of the Carolinas, LLC

Pleased with work. Workman pleasant. Love our new sun room.

This company converted my screened porch into a sun room. All personnel involved were very professional and I enjoyed dealing with them. I am so pleased with the final results... It looks great. Jean Robinson, Denver, NC

110% satisfied with the level services that was performed in all aspects of our remodeling of our bathroom, highly recommend Joyce Factory direct for all future jobs, the level of service is unmatched...

Job well done, good product installer was professional and cleaned up well after himself. We are quite pleased.

The contractor did a good quality job. Pricing is good. I recommend Joyce for the installation of my screened Lani

the install guy was thorough and easy to work with

I would recommend them to anyone that needs new Doors.

Ed who measured and installed the windows was great

We love our new sun room. The contractor was extremely slow on the build though.

Added a wonderful Sunroom and Deck. Took a little longer to get going, due to hurricane and employee shortage, but they honored the contract by bringing down their best employees from Ohio to build the structure. Work ethic and manners were impeccable. Planning on many years of enjoyment in the new beautiful space! If you do call them and they come to your house to give you an estimate, please tell them that I, Cynthia B. from a review in Home Advisor referred you, and you will get a 10% percent off discount for your project.

I got a front door from them. The trim on the inside has come loose and has not been fixed. They came out and gave me instructions on how I could fix it when I paid them to install it properly. Then they never put my screen door back up. When they left, they took my screen door and I never got it back. I paid over $2000 for this door and it took months to get anyone to take a look at it. It is still not fixed and I still do not have my screen door back and up.

This is an update on my previous review of this company. While it’s been very frustrating dealing with material delays, electrical and water damage issues. The company including its electrical contractor did what was needed to make things right. They didn’t run away or deny the shortcomings, they just got to work. I commend them for that.

I give them 5 stars on everything because they called me immediately, they worked with us financially, the father and son team were excellent. They worked with our schedule and the work was excellent. They gave friendly customer service, and the sales person also followed up afterwards. We also love the windows they installed, great product.

Hired March 2018, material had multiple delays. Not a great start, but finally July 10 2018 they get started on a sunroom addition and add windows in a patio up stairs in the living room. Over all the work is acceptable with a few issues but not real bad. The reason for the low rating is: Installation time was 6 weeks, even though I was told 10 days max. They sent one man (their best man I was told and the right guy to do my project.) His actual work overall was good when he was on the job. It wasn't like he had other jobs going on only mine but he wouldn't put in a lot of time maybe averaged 4 hours a day when he didn't lay out which was often. The topper came when we discovered the construction method of placing plastic between the joist and subfloor (which isn't common practice anywhere that I know of). Doing this trapped gallons of water in between the joist After 3 weeks being the exposed to the elements with no cover whatsoever created a real problem with rot and mold spores. The installer should have known better. Management was not a tremendous help either they basically told me I had to deal with this installers lazy work schedule, they clearly knew this was taking way too long to accomplish. I plan on staying away from this company in the future.

WE had some issues with this company but the General manager called and we will be willing to try them again based on that conversation.

Two window grids were crooked and needs to be replaced.

Very professional enjoyed working with them that the work done on schedule and my windows look wonderful

I had spoken with a few builders to add a sun room to an existing deck. The builders' work would be more complicated and suggested I hire a sun room builder to do the project. Joyce sent a salesperson to our house to look at what we needed and advised us on the best way to handle the work. Once they started, it was two workers who put each piece in place. Both of these guys were friendly and helpful in discussing the job with us. We had a discussion about part of the room since it was already framed with a roof and floor. The next day, three men from the factory end of the company came to the house to examine the situation and provided solutions which we approved, since it was not costing us any additional money. They wanted to make sure we were all on the same page. There hasn't been a problem with working with this company.

Very nice 👍 and was great to talk with. Will work with you so you can get the best sun room. And built right! Thank you!

Builders were extremely meticulous when it comes to workmanship/ quality. Materials were extremely high quality as promised. The company was very flexible when it came it small modifications along the way. Very creative group with a clear aim to please the homeowner.

They are the only game in town if you need to replace K-Guard gutters

It was a wonderful experience, with a professional who new what he was doing.