Jim Dickerson Co Plumbing Electrical HVAC

After pressure washing our home we were unable to turn the exterior faucet completely off. We also had a leak in one of our bathroom sinks. I contacted Dickerson and within two hours the leaks were fixed and a detailed work order explaining every item used and the cost of labor was in my hand.

Very pleased with work! Contacted Jim Dickerson Plumbing on Friday, day after Christmas. A knowledgeable receptionist answered the phone. I requested a Monday appointment and was given the first time slot (8-9 am). Receptionist offered a Saturday appointment; I declined due to confidence in the cause of the leak and trying to avoid a 24 hour charge. Receptionist call Monday morning (7:45 am) indicating technician was in route. Technician arrived at 8:15 and completed the job in 1 hour 30 mins. Brian was very professional and focused on getting the job done without excessive talk. Brian's professionalism to identify the problem and resolve it was excellent in comparison to other contractors that I dealt with. I'm pleased with the price because I have been charged more for less from other contractors.

They are very professional. They were here on time and when they said they would be. They are particularly good. He put in our new bathroom fixtures. They are competitively priced. We would use them again.

They really worked hard. The plumber came first to take a look at the situation and he told exactly was wrong. He told exact details and gave me exact numbers. However, I won't let the other guy come and stay with me. Apparently, this was because so he doesn't charge us more with 2 foreman's. He did exactly what he said he was going to do.

This man came when he said he would. He did a good job of finding the leak and repairing it. He had to remove the drywall but taped it back up. This will be fixed later when we get the floor worked on.

The repairmen did not seem knowledgeable and it required two trips to remedy each problem. In the end they took care of each job at no additional cost.

They were great - came out quickly and as scheduled, and did exactly what was needed. The plumber also gave us good suggestions on a long-term fix for the lavatory faucet, but agreed that we didn't need to over-spend on it now. We'll use them again in the future.

- Called for service on a Friday and was able to schedule service immediately. - Scheduled service for the following Monday morning, with ample schedule flexibility. - Ultimately scheduled for Monday morning during the 8-9 am schedule window. - On Monday, plumber called at 8:20 and said that he would arrive at 8:30 am. - Plumber arrived at 8:30 and fixed the issue quickly - was completely finished by 9:15 am. - The problem was fixed to our satisfaction.

I have no complaint about their work at all. I consider that their prices were unreasonable, they charged $135 for the estimate which was subtracted if they did the work, so I will not use them again.

We were very pleased with the work they provided. They were able to determine that the leak was caused by a main pipe in our home that had been accidentally drilled into by the electrician who had worked on the property when the house was being built. It either had gone unnoticed or unreported and was hidden once the ceiling was in place. They determined this by first eliminating all the other possibilities and as a last resort opening the ceiling up by cutting out a piece of the drywall.

After a water leak flooded 1.5 rooms in our house, Dickerson Plumbing came out and confirmed the problem (water lines not tightened properly at construction), gave us a letter stating what they found (for insurance) and tightened the rest that were loose. Have used them twice since.

I have been very pleased with this company each time I have used them. Their employees are friendly and professional and have always completed the work to my satisfaction. In the case of the clogged kitchen drain, the plumber told me that my drain fixtures were old and had a lot of buildup in them. I mentioned that we had plans to redo our kitchen within the next year or so, and he recommended that I wait and replace the drain once we had the cabinets removed, as that would be much easier and cheaper than him cutting through the cabinet and wall to replace the drain right then. It sounds obvious, but for someone like me who doesn t know much about these things, I appreciated him telling me that and not trying to get the extra business when it wasn t in my best interest. He simply snaked the drain to get it working and gave me several suggestions for how to prevent it from clogging again before we had it replaced. I also like that they always explain their charges in detail.

The work was done very professionally with no followup required as no problems occurred later. On the day work was scheduled, there was a mixup with the directions given to the plumber which resulted in a relatively short delay, but the office very quickly resolved it by sending another plumber who was closer and available. The scheduled plumber called to inquire, apologized and called the office to address. I also received a followup call apologizing for the delay which was very much appreciated. I have used the company previously and will continue to do so. Debbie in the office had also given me great advice on being prepared with a new kitchen faucet in the event the existing one could not repaired.

I had the company come to the house two times within a week to fix issues that my contractor left unresolved. I had a great experience with Jeff the plumber on the first visit and I specifically asked for him when I uncovered the second issue and had to call for second visit. Jeff was efficient, courteous and willing to patiently explain the problem and solution in detail. After he finished the second repair, he did a quick walk through of my basement to make sure there weren't any obvious signs of other issues. I've used this company before and will continue to use them. They are reliable and I never get the sense that they are trying to invent problems to fix.

Plumber, Jeff Ross, showed up on time. He was pleasant, clean cut and courteous. He went right to work and cleaned up as he went. He was here an hour, but when he went to write the bill he put down that he was here 1 1/4 hours. When questioned, he said that he "had to" charge for up to 15 minutes travel time. When called for an estimate, I was told $135 for the first hour and nothing was mentioned about 15 minutes travel time charge. When I called the company, they said that I wasn't supposed to be charged for travel time, but 1 1/4 hours was correct. I timed him myself and he and I were not in dispute about how long he was here. However, I spent 20 minutes on the phone with 2 different women who wouldn't listen. It was as though they were grandstanding for each other in the office. The plumber was awesome, it is unfortunate that he is more than likely going to be made into a scapegoat by those women. What started out as a positive experience, my faucet looks great, ended up in disgust. Otherwise, this company would've gotten an awesome review. On the initial bill I was charged $196.25. After my verbal combat session with the office ladies, I paid $150 which is what it should've been to start with... $135 1st hour, $30 hoses subtract $15 Angie's List discount. Here's a tip for them- Decide if you adding 1/4 hour for travel time and make sure that office staff/plumbers are on the same page. He told me he was supposed to charge for the travel time. She told me there was no such charge. Their installation fee would've been $129...a flat fee. I was just trying to find the best plumbers using Angies List.

They repaired the toilet. They charge $135/hr for the first hour and that INCLUDES TRAVEL TIME and a $10 gas surcharge. It's hard to swallow paying a plumber $135/hr. for travel time... but I apparently did.

We were under the impression from our inspector that our pump would keep chugging along so it wasn't a "right away" repair. And then...it died. So, we called looking for someone to get here before our weekend company arrived the next day. We had already purchased a pump from a home improvement store, and none of the other local companies we called were willing to come install a new part purchased elsewhere. These guys came out that morning, looked at our pump, went to another home improvement store and bought the connecting pieces that we hadn't got, and installed the pump within a couple of hours. They also made sure we would be able to drain it in the future, which was couldn't do before.

Had a busted hot water heater. Dickerson Plumbing charged $145 to come out and tell me that I need a new one but they said I'd get that money back if I hired them to do the job. They quoted the total job at $995 which is, in my opinion, way too much. They said the price was so high because hot water heaters that size (6 gallon) are expensive. Home Depot sells them for $250. I ended up getting a couple of co-workers (non-plumbers) to do the installation and it took the two of them under two hours start to finish.

We found the leak late Friday night. We had used these folks before to install a water heater so I looked them up again and found that they counted Saturday among their "regular" hours. I called them about 10:30 the next day. At the time she didn't have anyone but promised someone early Monday. Leak was not too bad so we agreed. I hadn't hung up for 2 minutes when she called me back and said she had a technician call in and could he come right over, so he came exactly when he said he would. He found the leak quickly (it appeared to be in the floor, but was actually in the wall) and had it fixed in two hours or less. We were left with a hole in the wall but he told me he couldn't fix that right up front. He explained everything he did and gave me some good information on my current plumbing and some inherent problems with the sort of pipes used.

I was extremely pleased with the work done by Ron. I did not mention Angie's List until he had already started working on the problems. So I knew that did not make a difference in the service. He was personable, knowledgeable and very professional. He also took a couple of minutes and made friends with my 2 dogs. Excellent customer service by Ron.

Initial quote was 1675. They charged an additional 25 dollars to haul away the older model. They also charged an additional 2.50 for every 100 dollars over 500 if you use a credit card. They also charged for additional parts needed because of the code changes in the past 15 years. They were out of stock on the 40 gal water heaters and since they had 50 gal replacements they gave it to me at the quoted price.

Ty was our service representative. He was EXCELLENT. They repaired all of the items I requested. In addition, he was so honest with one item I thought needed replacing did not need anything but his professional touch to fix. Thank you very much!!! Because of Ty, we will use Jim Dickerson Plumbing again

It took a few hours because he had to pump some water out of my basement, which had flooded. They were a great company to work with. It was just one guy and he was very nice.

I would recommend these people to friends I know. They were very prompt and professional. They are a grade A service. They finished the job in record time and I am still very pleased.

I have used Dickerson plumbing on many occasions. Most recently, I moved into a new house and needed help to install a gas grill and a washer. The young man who came was very patient and helpful in explaining the supplies I needed to complete the listed installations and the installation was completed the next week. A month later, we were having problems with poor plumbing done in the construction of our house which resulted in a leaking faucet even after a few visit by these idiots. We found that we had some missing parts which no one in town stocked. After speaking with the manufacturers ourselves, we ordered the missing parts. The same gentleman from Dickerson plumbing came to help again. He found that the new parts were not even necessary and that all that was needed was to tighten everything up. I was charged only a minimal amount for this visit and was very pleased by his honesty. I would refer him to all my friends enthusiastically.