About us
Business highlights
22 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Reviews
5.013 Reviews
Showing 1-13 of 13 reviews
ronald W.
03/2016
plumbing, water heater repair
 + 0 moreunknown
Description of Work: This company was utilized for a home warranty repair to my hot water heater( small leak, not yet gushing). Mr. Horne got in touch with me a couple of days after my claim was submitted. I was unable to be at home on the Friday he called so he said he would get up with me on Monday. Monday came and went with no contact. I say this because it ended up being Presidents day and I'm ASSUMING he was taking holiday. No biggie, I can give the benefit of the doubt even though I took off work (therefore the 'B' for responsiveness). Next day, everything back was back on track. Once he arrived he gave my wife the rundown on what was needed (my homeowner's warranty was covering cost/labor for a new water heater but I needed a bit of code work done to bring everything up to spec). My out of pocket was to cover the price of a new flexible gas line and an expansion tank install). A couple of days later once the heater was in Mr. Horne knocked it out and everything is working like a champ. No extra uneeded high pressure sales or anything like that. From what my wife told me she thinks he even went to bat for us with the warranty company to get a better water heater than what they were originally wanting to provide. All in all we had a very good experience and would utilize the company again.
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Yes, I recommend this pro
$425
Leslie G.
03/2015
plumbing, water heater repair
 + 0 moreWe have used Joe in the past to replace our water heater so when it came time to need our kitchen faucet replaced, J & E was our first option. We called on Monday morning, he gave us a price over the phone and scheduled us for the next day. Fortunately, he had a cancellation and was able to get it done on the same day instead. Joe is great and we will definitely use him whenever we have the need.
Description of Work: Replace kitchen faucet.
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Yes, I recommend this pro
$165
Richard B.
01/2015
water heater repair
 + -1 moreunknown
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Yes, I recommend this pro
$65
Linda R.
02/2011
plumbing
 + -1 moreIt went great as always! I highly recommend Joe's services.
Description of Work: I met Joe when I had AHS services and he performered several service calls for me. He's honest and thorough and I've continued to contact him for plumbing services even after I cancelled my AHS service. Most recently, I contacted him to reconnect my plumbing (and install an new faucet) after I had granite countertops installed. He was most accommodating with the schedule, came out and did a great job, as always. If here is ever a problem, Joe will come back and make it right. I've recommended his services to some of my friends.
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Yes, I recommend this pro
$230
HORTENSE T.
11/2010
plumbing
 + -1 moreI don't remember how much I spent, but it was a good price. They were prompt and responsive. It didn't take a long time for them to get here from the time I called for the appointment. He came and he did the work. It's been fine ever since then. I had a good experience with them. Their customer service and professionalism were good. I would use them in the future.
Description of Work: J & E Drain's Service replaced a toilet for me over a year ago.
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Yes, I recommend this pro
Linda R.
04/2009
plumbing
 + -1 moreThey did a very nice job and it looks really great. They were very professional, thorough and accommodating. He explains things really well and answers all my questions. He did some extra work for me and did not charge me anything for that.
Description of Work: They installed a bathroom faucet for me.
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Yes, I recommend this pro
$160
Matthew B.
01/2009
plumbing
 + -1 moreInitially found J&E drain through my American Home Shield Contract. They came out and looked at our issues and determined that our home warranty would not cover due to faulty installation (pipes were never installed properly). They offered to complete the work and schedule an appointment. Getting the appointment scheduled was difficult, but once scheduled they were on time, quick and did a nice job of cleaning. In fact, the final cost was actually half of the initial estimate - so I appreciated the honesty. Would not hesitate to use them again.
Description of Work: Replaced pipes in the plumbing due to a leaky toilet in our upstairs guest bathroom
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Yes, I recommend this pro
$313
Patsy J.
08/2008
plumbing
 + -1 moreJoe Horne came as soon as he finished another job, which was within 2 hrs. He was professional, very efficient, and identified and fixed the problem immediately. It was obvious that Mr. Horne had years of experience because of his confidence. He got right to work with little chit-chat. When he finished he said " the leak is fixed"! Convinced me, don't see a drop or water anywhere.
Description of Work: I called the company due to a commode leak on the floor, and it was also tilting back and forth some. He identified the problem, had the proper supplies in his truck to repair it. Removed the commode, sealed it up, tightened it, and corrected the problem. For once had someone that didn't need to go to hardware store to get a part or piece to fix something.
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Yes, I recommend this pro
$150
Linda R.
01/2008
plumbing
 + -1 moreIt went great! I was contacted within an hour of placing the request for service on line with AHS. Joe Horne contacted me and scheduled the appointment for the same day. He arrived as scheduled, found that I had two leaking supply lines and promptly replaced them. He was courteous and professional. I would definitely use his services again.
Description of Work: Water on the cabinet floor under my kitchen sink and contacted AHS for service.
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Yes, I recommend this pro
$55
ROBYN H.
08/2007
plumbing
 + -1 moreRepair work went very well. Technician was on time for the appointment and did a thorough job in checking all areas of bathroom. We were pleased with the result. Our home warranty company recommended J&E to us and we would use this company again.
Description of Work: We had a water leak from the upstairs bathroom into the living room.
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Yes, I recommend this pro
$55
02/2007
water heater repair
 + -1 moreThey were right on time. They even called us ahead of time to let us know that they were on their way. They represented their company very well. We had no problems interacting with them. They joked around about the tight spot. They really did not have any troubles getting it installed. They had the job completed very quickly.
Description of Work: Two guys from J & E Drain Service installed our new 50 gallon electric hot water heater in a very tight fitting crawl space area of our home.
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Yes, I recommend this pro
$700
02/2007
plumbing
 + -1 moreI will say that I did have a very pleasurable experience in dealing with these guys one on one. Everyone was very kind, and seemed to know exactly what they were doing. They were very quick to answer our questions and left no details out. We do have to give them a call back as we need them to take care of the extra water line that was left.
Description of Work: J & E Drain Service installed all new water lines in my kitchen and laundry area. They hooked up the new water lines to the kitchen sink and left about 10 feet of live water lines still hooked up in what is now my great room. I also had them run new water lines for my washing machine.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,600
MARIANA G.
10/2006
plumbing
 + -1 moreHe was on time and kept his word. Very courteous and professional.
Description of Work: He replaced a brand new kitchen faucet.
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Yes, I recommend this pro
$125
Contact information
5915 WINDY KNOLL LN, Charlotte, NC 28227
JANDEPLUMBINGANDDRAIN.COMService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
8:00 AM - 6:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters
FAQ
J & E DRAIN'S SERVICE is currently rated 5 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
J & E DRAIN'S SERVICE accepts the following forms of payment: Check
No, J & E DRAIN'S SERVICE does not offer free project estimates.
No, J & E DRAIN'S SERVICE does not offer eco-friendly accreditations.
No, J & E DRAIN'S SERVICE does not offer a senior discount.
Yes, J & E DRAIN'S SERVICE offers emergency services.
Yes, J & E DRAIN'S SERVICE offers warranties.
J & E DRAIN'S SERVICE offers the following services: plumber, drain repair, Drain Cleaning, water heaters, garbage disposal repair
Contact information
5915 WINDY KNOLL LN, Charlotte, NC 28227
JANDEPLUMBINGANDDRAIN.COMService hours
Monday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
8:00 AM - 6:00 PM