Integrity Heating & Cooling

Great company to come out and take care of your HVAC needs. Very conscientious people from the installers, to the Owner. They respected my home and the work area they were in. It's great to find a company that cares about the customer.

Ian has been servicing our HVAC for several years, and I was happy to see him when he arrived to install our new system. I feel comfortable with him because I've known him for a while. He and his partner were very professional. I was able to leave them at the house a few times during the installation because I needed to go out. We are very happy with our new system.

Called before arrival and arrived on time. Daniel quickly investigated and diagnosed the problem being a condensate pump. We discussed and he had one on his truck. It was replaced and he was gone within an hour. Daniel does a terrific job! He is courteous and professional. Very good experience.

Great work ... as always ! They quickly diagnosed and corrected the issue. In and out in a couple of hours. Great folks to work with !

The guy also navigated into the attic. Been maneuvering the ceiling fan, and moving our 4 post bed, he had to get a step ladder to haul himself up into the attic. He was so nice about it. It was quiet a maneuver to get up there with the bed in the way. His sense of humor prevailed. WE had a few laughs about it. We signed up for one of their packages. We are happy to be on their list, so if we have an emergency they'll be ones to respond. I would recommend them to fiends and family members.

Got a call saying the tech was on his way and showed up 15 minutes later. As usual the service was awesome. I've been dealing with Integrity for quite a few years now and have had a few different technicians come to my house over the years. All of them did a great job. No complaints at all. I do have to say Daniel is the guy that usually comes to do my regular service and is really quite an asset to the company.

unit was down , they came and inspected. found faulty transformer. gave us a reasonable quote. came back and installed it. then found the defrost control board was bad, quoted, then returned to install. Unit is now running great !

First off, I've been a customer of this company for many years. They have solved many problems and have kept my system in good order. Thank you! Great job. Their techs are hit or miss. This last time it was a miss. When a tech tells a customer that he has to set his timer for 42 minutes it felt like he was told that he has 42 minutes to complete a service check (true or not, that was the perception). Actually pulled out his iPhone and said right in front of me... "OK, setting me timer for 42 minutes.... here I go." I pay extra for steam humidifier service/cleaning and was told they only do this in the fall. OK, so it sits dirty from use all winter and doesn't get cleaned until the fall? I asked the tech to kindly clean it and he had the typical response... "I'll have to call the office" In the end he did nothing... Unit was left on and blinking for empty and needing service. Was told a few days later by a phone rep who called me to check (to see if I wanted to spend $ on their preventive recommendations) on me that they would call me back about it. Never happened. Come on people, we are talking about taking the bucket off and brushing off the element. Lazy, lazy, lazy for the money I pay. During my fall visit last year, they identified after all these years a programing problem on my wall thermostat. They offered to fix it for me at a cost of $143 to program (punch a few buttons) a new code so the emergency heat would work. I had to beg for them to do it without being charged (that's why I pay an annual service fee). I actually had the manual in my hand I offered him which had the codes in it. It was quite comical as the process actually took less than 5 minutes once they agreed to do it. Here is what frustrates me about this company... which questions why I still use them: 1. Lifeless on-site customer service... Everything is by the book. A tech always has to call the office when you ask a question. What ever happened to "Yes Mr. Customer I would be happy to take care of that for you." (Please within reason actually help your customers). 2. They care more about the up-sell/add-on than what you actually paid for. They provide good preventative recommendations at a cost, but always prior to telling me how my system looks or checked out which is what I actually paid for. 3. They are all about the money, money, money.... Rate card baby, what "the book" says. I have tried for years to really like this company thinking "You get what you pay for".... I'll pay more and get more, but that is clearly not the case with this company anymore. Too uptight and not friendly at all. Sorry to say it, but being a customer for probably 7-8 years I know how they work. If you want to overpay for piece of mind, go ahead, you will probably do ok with them, but you will deal with a robot of a company when it comes to on-site customer service, pricing and the basics you are seeking as a long standing customer.

Integrity was great from start to finish. The office staff was wonderful to work with and Ian and Nate were a pleasure to have in our home during the installation.

I called to have someone come out on a Saturday morning to check my dad's furnace after we turned on the heat and noticed a strange odor. Was worried about the condition of the furnace as I wasn't sure if it had been serviced in recent years and thought there might be something in the duct work causing the smell. Integrity responded quickly to my call and had someone out within three hours. The representative, Ian, was very kind and professional. He was patient as my dad wanted to "help" and I think he had a genuine smile from the moment we greeted him at the door until the time he left. It was evident he loved his work. He was very detail-oriented and explained every step of the inspection to me, showed me the interior parts of the furnace he was viewing with a camera, and told me what he was looking for. It turns out the furnace was in very good working order for its age and I was relieved. Ian found a small hole in the duct work in the crawlspace of the house and also made a recommendation re: slight alterations to the duct work that might help with keeping odors from the basement from circulating upstairs but told me he would consult with his manager to confirm if it was something that could be safely done and that Integrity could come back out for a planning session at no charge to discuss the additional work. He also explained why carbon monoxide detectors are needed and verified that ours was functioning properly. I was completely satisfied with the service and plan to hire them to do seasonal maintenance on our heating and A/C equipment going forward. I liked that both the representative who took my call, the representative who followed up to confirm the services needed and the appointment time, and the person who performed the work were all respectful, professional, positive, and low-key/no pressure or hype. I would recommend this company and will use them again.

Ok. Our AC was blowing heat instead of cool air. We called. They were here within the hour. Justin, the AC man, explained everything he did. Very good.

This company has always been incredibly dependable and professional. We began using them because they purchased a company that purchased a company who installed our last system 15 years ago. Since then, they have done maintenance and service calls on our aging system. Now, it was time to replace everything when the AC compressor died. They came out in a timely fashion, exhausted all options, and quickly scheduled the estimator for a consultation. We talked to other vendors. Some offered slightly lower price, but not necessarily dependable quality/servicing availability and had no access to financing. (Who has $7,000 - $9,000 laying around?) They offered a great 0% financing deal for an upgraded system that turns out to be nearly the same price as all other quotes. When they arrived to do the work, they were friendly, thoughtful and professional. They treated our home with care and took care to communicate status updates consistently. Once everything was installed (in exactly the time quoted, with all workers arriving on time) they send a separate person out who double checked every single thing -- wire, connection, tube, pipe -- etc. to ensure there are no errors or safety issues. They left a lovely plant and a shopping bag for the home (not necessary, but a nice touch) and were 100% professional throughout the process. We are very pleased.

I have nothing to add.. It was as good as stated earlier.

Daniel was on time, as always. All employees of Integrity present as professionals, always polite with great communication skills. I fell secure in the knowledge that my trust is well deserved.

We continue to be serviced by them.

The job was planned for the morning and the crew arrived at 7:45am and got to work right away. The guys from Integrity Daniel, Tom and Tomas, were very professional and provided a suggestion of placing another air return to the back of the house to increase air flow. This has helped tremendously. The owner of Integrity Kent Lowe even came by to check on the progress and wanted to know if we had any concerns. I appreciated that they were patient with our dogs and cleaned up after themselves. We did n't have to worry about any boxes or equipment to discard. My only concern has been that their quality assurance person was supposed to come by a few days after the job, but never did. However, since this was just installed and it has been a vacation week for many, I need to give them a call.

It went well. My guy, Daniel, was professional and knowledgeable. He went the extra mile and re-seated the outdoor condensor unit cover for me that I had taken off myself to do my own cleaning.

I called their number and immediately got a person on the line. When I explained that my system was down and that I have a service plan with them, she made sure to get someone there that day. I got an e-mail and phone call that he was on his way. He was couteous and didn't mind my barky dog. He wore booties in the house and had a very clean, professional appearance. The problem ended up being some bad wires in the HVAC unit. Overall, very impressed.

It turned out well. I ended up signing a contract with them. There were no additional cost. They credited me with the amount that I used towards the contract. They're a little pricey. They were really good. They were prompt and they were quick.

It went well. They were on time and they did a good job. I had no issues at all and it's pretty competitive.

Fixed A/C freon levels to cool house .

Integrity provided great service - from the ease of scheduling, to the appointment reminders with service person details, and the most important, which is the quality of their work. I signed up for regular service and am pleased with the company every time I need their service

Well, we have been customers of Integrity for three to four years now. They routinely check and prepare our systems for the Spring and Summer vs. Fall and Winter. I am partial to Tim who is our maintainence guy and always does an incredible job. He is trustworthy and honest. Enis is the sales guy who gives you a quote for any job or project. You never feel like he is selling anything, it is about educating his customers and gives you many options to choose from. He is very nice and easy to do business with. The main install guy and his assistants were nice, clean and very professional. We are very happy with this company and highly recommend them. BTW, the owners are always accessible and are on top of their business.

Very well. I wake up every morning with a smile on my face. It's a joy to know that the advanced system keeps the home environment and humidity constant throughout the day. Great job!

One of our systems stopped blowing cold air on a Saturday. Since the bedroom floor unit was still working we decided to wait until Monday to call. Called Monday morning. Person who answered was very pleasant and they scheduled me for next day . Technician arrived on time as scheduled and evaluated the system and informed us that it was down pretty significantly. Since the system was 8 years old, and we were not sure when, if ever, the system was topped off last, he recommended refilling and then checking in a month or so to determine if there was a leak in the system. The other option was to perform a leak seach that was quoted as an additional $215. We decided to go with his recommendation and so far the system has performed well the rest of the summer. We will have the systems rechecked next spring. Overall the quality of service was good. Prices were a bit high, but they told me they don't try to be the lowest price provider, but rather deliver high level of service.