Horne Heating and Air Conditioning

The technician was good, they called before they came, and responded to messages, the only thing was they did not tell us there was a sir-charge.

Jim C. arrived on time and was very personable and professional. He did a thorough inspection of our system and provided us with detailed pictures and explanations of what he noticed and suggestions. He offered us several options and even told us that our furnace didn't need replacing at this time and would probably be fine a few years. His pricing for a Trane system was phenomenal - we couldn't believe it could be that affordable. We did decide to go with a competitor ~ it was a close race and difficult decision. I would not hesitate to call on Horne Heating & Air in the future. We were very pleased :)

Cancelling the deal. They said if they found anything wrong with my ac unit, that they were going to bill me another $99.00 assessment fee.

On Time and great communication. Couldn't ask for better explanations and tips for keeping my heating and cooling efficient. I had to get a pound of refrigerant and the price was on par with other companies that I have used in the past.

Very professional operation from the quote to the installation.

I had a very difficult time making my final decision between two providers. I naturally wished I could have hired both of them. Would definitely consider and recommend Horne based on my interview experience.

It wen great. The technician came, perform the service and recommended other services that we might want to do later.

I called the company about 8 am to schedule a technician to get our a/c working on the second floor. It had been out for several days. I did some trouble shooting myself, ordered and installed a new fan capacitor which got it running but not cooling. I was told by the office personnel that I would be "worked in" to a technician's schedule. I was sent an email that fully explained this process. It also had tips of things to do while I waited for a call from the tech, very helpful. At approx 3 pm that same day I received a call from Bobby, a tech with Horne, to inform me that he would be there in 20 mins. When he arrived he greeted me professional and went right to work, gathering as much info from me on the unit and the situation, taking notes as he went. I was impressed as to how much inventory they carry in their trucks as far as parts. I'm not going to get into all the technical details of this repair but, he informed me of everything he was doing as he went, was respectful of our home, was very personable, gave me great tips for future upkeep of the 3 units that we have, was not in a hurry and very competent in his diagnosis and repair. He did provide additional pricing for a maintenance agreement, which we are going to do. I could not be happier with this tech and this company. Change nothing and keep up the good work! I will be calling soon to set up Maintenence agreement.

The service provider was very polite and answered my questions. Gave me a detail report and made recommendations on repairs that needed completed. Would have liked if he listed the repairs that needed to be done now and which ones could wait a little longer.

The project consultant was very knowledgeable and presented the options in detail. We had a second estimate from another HVAC company at the approximately the same price and so had that for comparison. With the Horne representative's plan, we felt we got a more customized plan for our home situation. The installation of the 2 new systems took 3 days. The crew was efficient, removed & installed equipment with no damage to our home, cleaned up each day, and kept us informed regarding the progress of the work. We were given through instructions for operation of the thermostats and filtration system. Supervisory personnel checked on the progress of the work each day. We are very satisfied with our new systems and can feel a positive difference in our home's air conditioning. It's much quieter, the air feels "crisper", and the variable speed capability of the systems works very well. Horne will be back in the Fall, to make sure all is operating properly for the winter.

Horne has really helpful office staff to schedule appointments, and there is a worker, Jason, who really knows how to maintain & repair the fairly unusual water-based HVAC units our condo community uses (Aquatherm HVACs). He has helped me & many others in our community in the past years. This time he came to check on a possible leaking gauge in my upstairs HVAC, and to find whether both HVAC units were cooling properly since the home inspection report listed concerns. After carefully checking both units Jason determined that the temperatures were normal ( & I had thought so too since my home stays cool with the units running). He also found that there was no leak in the water pipes, but one pipe needed better insulation to prevent condensation drips.. He used heavy-duty insulation so that the HVAC stayed dry. Jason kept the areas he was working on clean and dry, and worked quickly. .I was able to use a $30 off coupon from the Angie's List monthly magazine, which also helped keep the cost down. I have found Horne is an excellent company to rely on for honest, dependable heating and air conditioning service.

The woman who answered when I called was very helpful - and knowledgeable about lots of issues enough to give me short term help until the tech could arrive. The gentleman that came was great - very knowledgeable, and told us what our long term issues would be with our older AC units without actually overselling or pushing us - I always appreciate that. He was honest, and worked hard. Having an AC unit go out in July in the south makes for a busy season, but they squeezed us in as soon as they could. They also emailed me a packet of information, along with a phone number to call at any time to get a ballpark estimate of when they might arrive (since we were on the "on call" list). They don't want us missing them when they arrive, either! When it's time for a new unit, I'll definitely be calling them.

They did a wonderful job. They were quick, professional and the price was very reasonable.

I called on Monday to get our HVAC fixed and was told that I was on a list for service. They didn't set appointments at this time, we must wait until our turn for service. After two days of waiting for a call to fix our air conditioning, I called another company who gave me an appointment for the next day. I have used them in the past and it was great. My suggestion would be to go back to the way you used to do business with appointments for customers, instead of a wait list that never got to our name!

They came in and installed my new thermostat in a timely manner. They also performed an inspection of my HVAC unit and vents, and made some good recommendation. I was impressed with their work. As a follow up, I had them come out and do a quote to install a new intake to fix a ventilation issue (the air being pulled came partially from the crawlspace, so wasn't as clean as it should be). They gave me a quote, but given the age and condition of my system (~18 years old, and not well maintained before I purchased the house), recommended that it wasn't worth doing this with my old system. They recommended I held off on doing this until I bought a new system. I appreciated the honestly, and they will be the first people I call to get a quote on a new system when I'm ready.

I arrived home to find that my house was 80 degrees. I called Horne HVAC for after hours emergency service at 5:25 pm. After a few calls back and forth a tech arrived just prior to 9 pm. He quickly diagnosed the problem. We had a bad capacitor which which was replaced. PROS: We were comfortable for the night. The tech was professional, diagnosed the problem correctly, and quickly. CONS: I had to call back a second time, after over an hour wait, to get an initial response. There seemed to be a communication gap from the office and the tech. I had no idea of the cost until after the work was completed. Expecting roughly $300.00 but the bill was $532.00.

Horne Heating and Air set me up with an appointment about 2 weeks out and I stayed out of work to meet them at the house and after waiting 30 minutes past the scheduled time, I called them just to find out they decided I was out of their service area, but no one called me or e-mailed me to tell me. All they had to do was call me. I missed 2 hours of work for nothing.

I needed a complete heating & air system replacement and I received 5 bids for a Trane system. From the moment I initially called Horne, they stood out from the other guys. The office was very friendly, sent me a confirmation email with who will be coming to my house (with his picture), a description about Horne and links to all their online reviews and accreditation. The others guys spent between 15 min to 1 hr determining what system my house needed (sizing). One company knocked on my current system and gave me a quote on a replacement based on what I currently have. Michael at Horne measured my house, my windows, climbed in my attic, walked through each room, then plotted everything on his computer, even detailing the type of windows I had. I am 100% confident his sizing was the most accurate of all the bids. Another ?above and beyond? service detail was all of the other guys were fine with me keeping my current Nest thermostat with the new Trane heating & air system. Michael explained to me that technically I could use it, but there were were a handful of features I would be buying with the new system and not utilizing, as the Nest wasn?t built exclusively for Trane. Horne?s customer service was extended to the install day when they brought in 2 portable AC units to keep the house cool while they installed the new Trane heating & air system. This was a concern of mine as we had a 3 week old, and it was 94 the day of the install. The attention to detail that Jason and Jeff put into the install impressed me. The install is so clean, with every gas line, wire, hose, etc having a purpose of placement. Where they placed the portable AC units and replaced the return grill was left cleaner than they founded it. At the end of the day, they were so proud of their work. I could tell they loved what they did, and they were happy with how it went. When the Mecklenburg County inspector showed up, I met him at the driveway and he saw the Horne sign and told me ?This is a Horne Install. I am not going to have any problems here.? A complete replacement of my heating & air system was a big decision, and it?s a big investment. With Michael?s help it went very smooth, and we are very, very happy with our decision and system.

They shared with me the cost of the service call ($90), but when I asked their charge for a very specific item they refused to offer that over the phone. I take this as a red flag. I had asked how much they charge per pound for old type of freon. There is no reason they cannot share this.

two Well my issue is not paying 640 dollars for the freeon, but the return phone call that I got Saturday when I called to report that the system was not working properly. I was made aware of the diagnostic fee. I had a problem with this. I asked why do I have to pay for another diagnostic fee when less than 48 hours ago, a technician had already done one. I was told to wait, and see if there was leak. To schedule a "sniff test" two weeks later. In retrospect this makes no sense. If you are telling me its a leak why not just do the test once you have placed nearly 1000.00 dollars worth of freeon into the system. Instead saying I think there is a leak, wait and we will do a leak test later. I tried to explain to this to the person that called me back that this made no sense. He says "You have already had 3 companies look at the system." What does this have to do with your company. "Well if you do not do annyal maintenance on the unit, then it will be prone to break down." I just shook my head and said someone comes out usually twice a summer for service, its never worked long enough to start a maintenance agreement. Yeah insinuate that I am being negligent, while its 86 degrees inside, after I just wrote a check for 640.00 dollars. The tone of voice was disgusting. We finally agreed to have someone come out Monday. The diagnostic fee would be waive, as if it was some kind of favor. I feel like it should have had a proper assessment two days ago. The technicians were very professional, but everyone I spoke with on the phone need some customer service class refreshers. I have reviewed this company once before, and gave them accolades for service perform in 2013. I do not know what happened in one year, but at this point I would never use this company or refer it to anyone. I did threatened to block the check for 640 dollars, he threatened me with collections. I said fine we can deal with it in small claims court. Its not the money but the principle. Use at your own risk. I called another HVAC company, who agreed to a diagnostic from scratch, which is what should have been done Thursday.

I have had both units checked and serviced twice a year since new. Surprised to get such a long list of recommended items. All I can say is it felt like the techs were being paid based on what they sell. It did not "feel" like the experience I was hoping for. I elected to have two capacitors replaced based on the sense of urgency they expressed one for fan and one for compressor unit. They finished both in less than 30 minutes and charged us $400. I can't imagine the parts cost more than $20 so it appears they charged us about an $800/hour rate. This is ridiculous. We only did about half of what they recommended. I was looking for a new company to start annual manintenance plan but I have to say I don't feel good about using them based on this first experience.

The experience with Horne was fantastic from the sales experience with Jim Chandler, to Mark coming to do the pre-work measurements and to get the materials list made to Jason and Jeff the installers. If anyone is lucky enough to get the team of Jason and Jeff to do the install on their job, those individuals are extremly, extremly fortunate. Jason and Jeff could not have worked harder, been more professional or detail oriented. They always kept extremely positive even when faced with diversity or while working in a 100+ degree attic for most of the day, When one of the units they were installing did not work correctly, they recommended that the company bring out a new unit rather than fight the issues they were having with the unit they were installing. The company took their recommendation and brought out the new unit even though re-installing a working unit added 3 hours to their job. I was truly impressed from start to finish with Horne and would recommend them to anyone who is considering either HVAC repairs or a full install. Too bad they don't do landscaping. I would hire them for that. Great job, Horne!!!

Heat pump wasnt working at first and they had to get other parts to make it work. It is now succesfully functioning and the services were very good overall. We have signed a 1 year contract for servicing with this pump as well as another.

When the technician arrived, I explained what I experiencing down stairs. Patrick was friendly and knowledgeable about the system. Within a few minutes, he identified that the cause of the lack of cooling was due to the unit being low coolant. He provided three options for resolution. I chose to recharge only given the age of the system and the fact that the leak seems to be slow (the unit was recharged 2 years ago). There was no pressure to do otherwise. I will likely use them again.

I found Horne on Angie's list after getting a $6200 quote from another Heating and Air company that I've been using for the last couple of years....This is after I recouped from price-shock I checked with 2 other companies that were all in the same ballpark for quote $, including Horne (about $1000 less than the 1st quote). [It seems the 1st one was way off the mark]. I live about an hour away from Charlotte now so was managing this from afar. Horne seems like a well-oiled machine! Love that. This was a very busy time for them. I spoke to 3 individuals - the main office/service coordinator Dee, Mike (the guy who knew his stuff and prepared the quote - sales person/owner?...) and another service coordinator (when Dee was on another line). They were all on the same page and were communicating constantly (for quotes, timing, installation, etc). Though tremendously busy they were patient, detailed, caring and responsive. I have a tenant in the unit and the work was well-coordinated all around - they kept me informed and coordinated directly with the tenant to meet them and for installation). I was very impressed with the quote layout that Mike provided....it was extremely detailed and proactively told me pretty much everything that I needed to know and more (including about required city inspection, warranty, all-in price, options...)...awesome - loved it and that made me feel much more informed and comfortable about this decision. (this is especially in contrast to the other quotes I received with 3 lines (Part #, Part # and total price)). Mike was extremely patient related to answering questions (before hanging up double checked to make sure I didn't have any other questions that he could help with) and providing a temporary solution (thank you - thank you! - it was the 1st really hot week of the year) Dee was awesome! and seems to keep things ticking, activity organized and great with follow up. They also were able to work a tight schedule and had us up and running in a couple of days. I feel like we got fantastic service for a fair price and they made what was not a great situation - no AC - a very pleasant experience. Thank you Horne! We would highly recommend Horne Heating & Air!