Horne Heating and Air Conditioning

Description of Work: Cleaned and tuned up central air unit

Description of Work: Checked AC unit for proper operation. Cleaned coils.

Description of Work: Fix leak in ac, added freon.

Description of Work: I called their service and requested AC installation information. They were very good in sending someone out to look over the job. Estimator was on time, completed his measurements and left saying that he would e mail us with the estimate and all other information. That was on a Friday so we were expecting the estimate on the following Monday. Monday came and no estimat so my wife called their office and was told the estimator was in a meeting and he would call shortly. Now this was after 1PM. We assumed we would hear from him in the morning. We didn't hear from them so I called again around 3PM and was told he was stillin the meeting and would call soon. Well here it is Tuesday and still haven't heard from them. Needless to say we are very disappointed in this company that is on Angie's list and am wondering if we can trust the list in the future. Don't understand what went wrong but we have moved on to a more reliable company. Very discouraging.

Description of Work: Spring Tear-up and cleaning.

Description of Work: We have a maintenance contract with them and they come twice a year to complete routine checks.

Description of Work: Horne Heating and Air came in for a second opinion on my a/c that stopped working (a/c,fan,heat). Was told by another company the day before that I needed a new circuit board, that water had damaged it and I was better off investing in a new unit and ductwork (ie $15,000 worth). After 30 minutes Horne not only fixed my unit (just a bad wire!!!!!) and was only $230 including the service trip chg. Needless to say they made my day!!!!

Description of Work: Tune-up, inspection.

Description of Work: Warranty follow up on humidifier, installed on gas furnace.

Description of Work: Installed residential HVAC

Description of Work: HVAC tune-up/maintenance

Description of Work: Horne Heating & Air Conditioning came over to install a new air conditioner and furnace. They did the work on 6th September 2011 and 7th September 2011.

Description of Work: Checked out furnace & replaced furnaces.

Description of Work: .

Description of Work: On a Friday afternoon, I noticed water dripping from a pipe extending from the side of my home. The condensation pan from the A/C was clogged. I was very fortunate that I called Horne, and they were able to work me into their last service call of the day. "Mike" came, and I told him what the problem was. He, of course, started to press h****** selling me a Service Agreement. I declined and he unclogged the drain and vacuumed the water out of the resevoir pan. Here maybe an hour. The charge was 90.00 standard service charge and the rest for unclogging the drain. I feel for what he did 180.00 + 90.00 service charge was very pricey. No parts, anything....... Anyway, they were able to come on short notice. I called Jeff Horne to say I felt that almost 300.00 was too high for what was done. He did not offer to adjust anything...so, it is what it is. To add insult to injury, I was telling someone about it and they had the same problem that their A/C company charged 150.00 for.

Description of Work: They came out there to do A/C work for them.

Description of Work: Horne Heating, Charlotte, installed a complete HVAC system at our home August 2010. They responded quickly, providing us with portable A/C until our system was completed. We had a little post-install problem which they corrected very fast. We are very satisfied with Horne and have a continued maintenance contract with them. We appreciate their service very much.

Description of Work: Heating unit tune up

Description of Work: During the hot summer I called to get more freon put in mt AC unit and they offered to come the same day, but the next day was better for me. The technician arrived promptly and added more freon to the system. It was pricey but the technician did not try to sell me things that I did not need like other companies I have dealt with in the past, which I appreciated.

Description of Work: Performed HVAC tune up. Had to replace heat exchange. Technician showed me the problem - it had some holes due to rust and was leaking carbon monoxide (system was still under warranty, only labor charged). Also leveled the HVAC unit as it had sunk down a little due to the ground settling under the hard stand. Technician also put flashing around the HVAC unit's end that rests next to the house. It had moved away from the side house wall due to the settling and was allowing water to get in between the HVAC and house. Technician installed a new programmable thermostat that I had bought without charging.

Description of Work: Furnace needed a new blower fan.

Description of Work: My wife and I started using Horne because of their Angie's List rating. We had used them for about two years, but something has changed with this company. We had them out to perform a complete service in August (AC and Heat) and thought we would be ready to go as the weather cooled. When the time came in October, the burner would not fire. We called for a service appointment and they offered to come that morning, but a work appointment prohibited me from being home that morning. It then took more than a week to get someone out. The service tech was very professional and corrected the problem. He said that during the previous service, rust had been knocked loose and not removed from the burner, preventing the gas from igniting. We were told since it was their fault, we would not be charged. We were given no paperwork and were not asked to sign anything showing the service tech had been out. Needless to say, we were very pleased. But then, in mid November we received a bill for $90.00 for the service call. Thinking it was a mistake, I called Horne. The accountant was not in, so I left a message. I never received a call back. So, I followed up with another call and spoke to Don. I have seldom spoken with a person in customer service that was this rude. He insisted that no complete service was previously performed (we sure paid for something) and insisted that we owed the $90.00 service call (which I have paid). I politely explained that I was disappointed, that I would note use them again, and that I would rate them on Angie's List. He blew off like a rocket. He told me that "I get threats all the time..." After hearing his rant, I believe it. I did not threaten him in any way, but do not want others to have this type of experience. This is the first time an Angie's List company has disappointed me. 2011-01-16 (UPDATED) Just happened to look back and saw the service providers report for the first time. It has been a long time since I have read such splendid fiction, this service provider should have been a writer, apparently it would have been a better choice - he appears good at it. The positive in our families bad experience with this provider is that we found a great Christian service provider in Arctic Air.

Description of Work: Last October 2007 Horne replaced our gas furnace and AC under the house (we have 2 units). This year, 2008, our AC went out in the attic. It turned out that the AC is driven by the fan motor in the gas furnace. Therefore, we had to replace the gas furnace. Well, we could have fixed it, but with all that needed fixing, and the fact that the system was 14 years old, we chose to relace. Horne was excellent!! In every way! You couldn't ask for a more professional, nice and knowledgeable group of guys. The office staff is great too P.S. We bought a Trane, and it wasn't much more than any other brand. I was surprised.

Description of Work: I was getting an estimate for repairing or replacing an ac unit. I had used them in the past for maintenance on my furnace and AC. Their pricing was at least $500 higher than the other 4 companies I contacted through Angie's List.($6500.)

Description of Work: Annual spring AC check-up.