HomeCraft Gutter Protection

Work completed by this company was unfinished and unacceptable. Do not recommend. 1. Gutters were cleaned with leaves/debris but then dumped into the recycle bin. Which is right next to the trash can. 2. Guards were not cut properly at the edges and pieces of metal were hanging over. 3. Roof line/shingles were adjusted where there is now a SIGNIFICANT hornets' nest. Multiple phone calls and texts went unresolved and provided excuses. They returned (at a different time than quoted) and cleaned up item #2. However, the nest still exists and we were not provided a solution, just an excuse.

They came out the same day for the assessment and gave an estimate. The crew was out the next clear day (planned for the next day but it rained, they showed up the following morning). Crew was courteous and efficient. They took before and after photos along with video showing proper drainage since I couldn't inspect their work myself. They arrived and completed the work within a few hours.

Gutter repair

Work was sub-par and needs to be re-done; rescheduled three times after I requested work be corrected; still no show and no contact. Contacted the VP who said it would personally be corrected. It has not been corrected.

STAY AWAY! Salesman 5 stars, installation 2 stars, and customer service 0 stars. Ryan (salesman) gave a great overview of the product features and advantages over competitor products. What really sold me was this, the prompt, professional installation, superior customer service, and warranty (1 year for labor and 40 years for product). Sadly my experience after working with Ryan has been anything but professional. The installation crew arrived the next day and "finished" the work. I can say, they did do a great job replacing a good portion of rotted wood, but they appeared to have rushed on the rest of the job. After they were done, I took to the skies and snagged these images of the installation. Overall I thought it looked good, but some spots were troubling.Now when dealing with any product, no matter how superior it is, if it isn't installed correctly, you will not get the expected results. For example, if you don't tighten all the lug nuts on your wheels, they will wobble and over time the tread will wear out and now you need all new tires. As the images show, a number of the seams are current elevated, not flush, which will inevitably cause leaves and debris to become stuck and clog my gutters. Exactly what the product was supposed to prevent from happening. I will say, it was a hot day when the installation was done and I know that no one is perfect, so I figure, "great, now I can lean on that superior customer service I was promised, they will probably be out quick." Boy was that wrong. After calling customer service (Casey), I was able to get someone to come review the work about 3 days later. Upon this review the associate said "the prior crew did about an 80% job, I am off today but we can get another crew out the following Monday to finish this up for you." Again, I thought great and thankfully no rain was expected. Monday rolls around and the crew never shows up. Not even a call to let me know. I call customer service (Casey) again and she tells me "she will personally take care of it and call me back." Never called back. So I waited until the afternoon the next day, in case she was busy since I know I have had days like that, and I call back again. I was told by Casey."I talked to the production manager and some will be out there tomorrow from 9 am to 11 am." Drum roll..... You guessed it, the next day, no one shows up again, no call again. I call back to customer service, they say they will call me back, and don't yet again. The best part is, you cannot get another gutter company to fix the work (or do it yourself) since it invalidates the warranty. So here I am stuck with a "loose wheel" of a product that I cannot even fix myself. Now if I only paid 80% of the installation, I can guarantee that they would be hounding me non-stop. Lesson learned, don't trust the salesman, don't trust the company, and don't trust the customer service. Stay away from HomeCraft Gutter Protection unless you want a headache that never seems to end.