Hollingsworth Roofing Inc

Office people are very polite and helpful on the phone. The roof was inspected and the estimate for repairs and maintenance was provided in mid-June. This was a small job, so they gave us an estimate of timing and worked us in when they could. The company experienced some minor delays due to weather. They did an excellent job of communicating this to us via email. The work was done in early August, which was close to the timing they had projected. A good experience with a great firm! I highly recommend Hollingsworth Roofing.

A lot of houses, in my neighborhood, were damaged by a tornado in February. Hollingsworth Roofing was able to work us in to the schedule quickly. The repair guy who came out was friendly and helpful. When I had questions about a problem with the roof, he came back out, explained the problem, and repaired in quickly. Thanks for all of your help!

Owner came by to review job. He said that they would call me with estimate. A week went by, nothing, and I had to call them. They said they were waiting on prices. Another week went by, still nothing, and I had to call them again. They gave me the same answer as before, waiting on prices. It’s been over a month and a half and they never had the courtesy to email me, call me and leave a phone message, text me, nothing. This is the same company that did my roof back in 2004. They had and excellent customer service back then and did a great job for me back then. Obviously things have changed. They just completely ignored my requests and did not evenhave the courtesy to contact me and tell me that they were or were not going to do the job. Since that first contact with them we have had more water damage due to major tropical storms coming through so their lack of response has cost me more even more damage that I will have to deal with. I do not recommend this company now or will ever use again.

The entire Hollingsworth team was a delight to deal with from start to finish. Kayla was very thorough and patient working with me on the quote, helping me to select the roofing material, and explaining the terms of the contract and warranty. Berto and his experienced crew did a great job. You could tell they care about their work. Berto said the crew did each job like it was their own home and I believe that to be true. There were three very minor followup issues that were dealt with promptly. A high up piece of gutter was bent out of place. Repaired with in a few days. A ripped screen (probably by a ladder). A check for the full cost of the repair was in the mail with no questions asked. A minor leak. A phone call to Ashley Hollingsworth and Craig Hollingsworth was promptly out to investigate. Unsure of what it was, he sent Berto back out to sleuth the problem. It ended up being a loose bathroom fan vent that wasn't really related to the roofing work. All of this to say that the Hollingsworth team strives for 100% customer satisfaction. And in our case we are 100% satisfied with the original work and with the followup!!

Hollingsworth quoted us X amount and then completed the job and billed us 15% more than the original quote (almost $1000) with payment due upon receipt of invoice (immediately). When we inquired about this, they copy and pasted a line from the terms and conditions from the initial quote which stated, "Any necessary wood replacement and/or carpentry work (i.e., siding, framing, decking, and painting) will be done on a time and material basis in addition to the roofing costs; and determined once the job has begun." This line protects them and screws you, allowing them to bill you for whatever work they completed (or claim that they completed) with ZERO notice to you whatsoever. They never called to let us know that they would need to replace anything, they definitely didn't provide pictures or an option for us to even take a look at what they found, they just billed us for it and said "payment is due now." They called us AFTER the job was completed and the invoice was sent to make sure we received their bill. My husband and I both called and tried to explain that a phone call should've been placed to let us know this was coming, and they again just regurgitated the line in their quote that protects them from having to explain anything to you. We understand needing to protect your business, and we certainly understand that roofers don't have X-ray vision to see under the shingles, but common courtesy and good customer service practices indicate that a call should be placed to let the customer know this expense is forthcoming. They refused to acknowledge that they should've called, and they just want to be paid. I've attached a photo of the front of our roof as well so that future consumers understand the aesthetic that they'll receive if they choose to move forward with Hollingsworth. Note the rippling - could this be from the new decking they installed? I'm not sure because I have no clue where it was installed. It could be from anything but again, we wouldn't know since they didn't communicate with us. Crappy customer service and a crappy aesthetic. Disappointed that we went with this "family company." Wondering if the Hollingsworth family would want to be treated this way. Additionally, they have just started seeing our reviews of our experience and called to inform us that we were wrong. And told blatant lies both over the phone and in their response to my review in another platform. When I told them they showed no regard for my concern they told me that my concern was not valid. Direct quote, and I repeated it back to the owner who then said it back to me and said that was correct that my concern was not valid.

Originally they had told me they wouldn't be able to do until sometime in August. They Had something open up in their scheduled. They called me and ask me whether or not I wanted it done sooner. They were there delivering the roofing tile the next day. They had told me that once they got the old roof off, they would look tos ee if any of the decking needed replacing. There were a few spots where they did. So they charged me $200 for the materials for that. It was nothing. That was it. I think they were very reasonably priced.

When Hollingsworth came out, they came out for the roof and I also had questions about the chimney cap. He referred me to someone else for the chimney cap but Hollingsworth did replace my roof..

It went Great! I'm very pleased with the installation.

Very professional and prompt communication with the office. They were able to work work into their schedule timely. Performed work without having to be home. This is a really nice feature; however, would recommend the company to leave some note or evidence to let homeowners know that they were their and work was performed. Would use again

Both leaks were fixed quickly and service was professional.

Fantastic. The guy that came out was fabulous. Polite and he just did a wonderful job. I would highly recommend.

The owner came to our house in early October in response to my request for an inspection. We discussed my concerns and he assessed the situation. Autumn is a busy time for roofers, so he said he would work us in as soon as possible between roofing jobs. The maintenance was done in early November. The staff person worked quickly and diligently. Great job.

Repair quote was fair and very reasonable. Team members showed up on time for the pre-arranged day and time. Work was completed quickly and efficiently. All around A+++.

While tearing off the old roof, our garage door was smudged at the very bottom panel, leaving a very small mark of asphalt/tar, and he took care of it. He reached out to the company who sent us bottles of paint. One of his workers removed the asphalt and repainted. He even came back twice to check on the paint job. He did fantastic work, and we would highly recommend him.

The workers were neat, professional, courteous and efficient. There were NO nails on the ground after they left and almost no debris in the attic. I had a tarp, bricks and a rope on the roof. The workers folded the tarp, stacked the bricks neatly and coiled the rope. They did the work on one of the hottest days of the year.

It was great. They did a great job. The roof looks great. The cleaned everything up and were very fast.

We spent a great amount of time researching roofing contractors and received 4 quotes. After extensive research, we selected Hollingsworth Roofing. Thankfully, it turned out to be the right decision. Other than a mix-up about the hip and ridge shingles (shingles delivered and installed not the same as in the contract), everything about Hollingsworth was excellent. From the business approach of Craig Hollingsworth, to the excellent responsiveness of Becky in the office, to the quality of the work, things could not have gone better. The quality of work was very good, the crew obviously cared about doing the job right and the clean-up afterwards was excellent. These days, it is nice to hire someone who does what they said they would do, without having to chase them. I would definitely use Hollingsworth Roofing again. If you are going to have roof work done, you should definitely include them in your process.

The estimate was completed within two weeks of calling to request an estimate. Received the estimate via email and after waiting a week to receive estimates from other roofing providers and I notified Hollingsworth via email that I wanted to proceed with scheduling the work to be completed. The next day I received a call from Hollingsworth's office to schedule a day for the work to be accomplished and a time for me to visit their office to select the shingles to be installed. When I stopped by to select the shingles, I asked if they could patch a small leak in the existing roof since the new roof would not be installed for another two weeks and the weather forecast was calling for heavy rain in 48 hours. I was so grateful that they had someone out to the house that same day to patch the existing roof. The roof was replaced in half a day and I received the bill via email, which I promptly paid. I was very pleased with Hollingsworth's professionalism. The whole process went very smooth and no hassle. I definitely recommend them and would use them again if I need a roof replacement on my primary home.

Hollingsworth was fair n price, honest about their scope of work and timely in the way matter in which they completed the job. The real kicker was when we were closing the condo and I needed some information about the work that was performed. Hollingsworth went above and beyond to get back to me, explain the repairs to the seller and got back to me very quickly. Hard to find that level of follow up and professionalism. I would highly recommend them.

great

It went well. They did a good job. They were very punctual. I would definitely use them again in the future.

Great job, getting ready to scall the again to install skylight.

They didnt repair the leak, They have attempted to do it twice and dont want to come back out. They dont back up their work. I would change this grade if they would fix the leak.

Hollingsworth came out to do a free estimate--I had mistaken the time and the inspector couldn't have been nicer. He was able to start the job outside without me there and waited until I got home 20 minutes later to speak with me. We got the estimate within 48 hours and scheduled the job. She told us it might be up to 3 weeks to get the job, but they got to it within days when they realized that the missing boots were causing gaps in my roof. I was impressed with their timeliness and friendliness. Very easy to work with!

Great. Very professional, on time and quality of work was great. Would hire again.