We are a small, family owned business (husband and wife team), servicing Charlotte and
Surrounding areas. By keeping our business small, we can concentrate on customer
needs better and provide the best in customer service. We have all the tools needed to perform any task at hand and always leave the job site clean. There is no extra charge for work done on weekends. You approve the price before we start the work. We accept major credit cards, cash and checks. For business clients we can invoice. We can assist with insurance claims as well. We offer discounts for return customers as well as for referral discounts. We offer great customer service from start to finish. This means we return calls promptly and stay on budget! Our drive is to build long-term relationships with our clients, you can trust us to
exceed your expectations time and again.
Small enough to care, yet big enough to get the job done!
Business highlights
14 years of trusted experience
Emergency Services Offered
Services we offer
We offer a wide range of home & commercial services from general handyman repairs, to siding, windows, & roofing, kitchen and bathroom remodeling, professional painting and pressure washing, to decking, fences and lawn care.
Awful is the best way to put it. I had everything scheduled so that all his work would be complete before the new flooring and appliances would be installed/delivered. He ran so behind schedule that I was moving in while his people were still installing tile in the bathrooms. We only had use of 1 toilet on the day of move in. He splattered paint all over my brand new floors in the kitchen that he refused to take care of. He did the back splash before installing the counter tops, which meant that the bottom portion of the back splash had to be removed and he never replaced it. He said that he completed his job and it wasn't his fault that they had to remove it to install the counter tops. Let me remind you that all of this was agreed upon to complete by him in the initial agreement. Therefore, it was agreed upon that he would give me my money back for the back splash. He failed to meet me to return the money and said he put in a money transfer through Western Union. He never did and stopped answering my phone calls. He blamed Lowe's for selling him the wrong paint to paint the kitchen cabinets, which put him behind on everything else. After contacting Lowe's, the adjuster said it was just bad work. So in all, he scams people out of money and DO NOT HIRE.
Description of Work: I spoke with Will about doing a lot of upgrades to a newly bought house, which included the following: 6ft privacy fence, tile in the bathrooms, paint kitchen cabinets, install granite counter tops, paint walls, install laminate flooring in basement, and install a back splash.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Deborah A.
03/2016
2.0
screen repair
+ -1 more
Poorly..see summary above.
Description of Work: Mr. Holley was to install a storm door. He came with a helper who was working on door assembly. In order to access an electrical outlet to plug in a tool, Mr. Holley attempted to pick up the bowl of a large concrete fountain by himself. He dropped it and it cracked it clear through. He offered to caulk it with Marine glue but mfr. didn't recommend it and damage to bowl too severe. When asked if he was insured Mr. Holley said "yes". I paid him for part of job so he could pay helper, and said the rest would be paid if insurance claim on fountain was honored, but he never would provide name of his insurance company despite many calls and messages left. So now I have a broken expensive fountain and partially installed storm door.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$150
Brico F.
03/2016
2.0
screen repair, siding
+ 0 more
It didn't start off good. The windows showed up on time but the guy doing the installation showed up hours later due to truck issues which I understand. When the guy did arrive him & Will got into an argument about how the work was going to be done. Red Flag, we discussed and I understood Will issue with his helper. Will had to hire some other guys to do the work, they installed the windows no problem expect some issues on the exterior. They didn't build the windows out properly from what the siding installer told me. Windows in within time frame minor some issues moving forward. Will stated he needed money up front for the cost of the siding. Fine no problem I gave him the money for the cost to cover my entire house. The guys show up its hot they working hard for the first week or so, then I don't see them anymore. I'm looking around for my siding there is no siding in the front yard or the side of the house or back of the yard. I call Will and he is telling me "Oh they should be there! I'm like no they aren't! Let me make a phone call. I didn't hear from him for several days, come to find out Will pulled them to do another job. He apologized later and the guys came back to work. It was things I didn't like and pointed out & wanted corrected. Will stated no problem we will take care of it. I asked him about where is the all the siding I ordered, he stated that its paid for all I have to do is send the guys up to get it, & that its under his name. That was a lie!!! Will was paying or the siding little by little from what his employees told me. I could go on and on but this was a disaster from the jump and I wish I would have told him after the windows were installed I'm going to go with someone else. He never showed up on time, the guys that worked for him did unless he pulled them for different projects. This 4 to 5 day project for siding turned into a 3 month project and they didn't finish the job. The bad part I fail for his bs & paid him as the project went along thinking he was paying his guys for the work. His employees never saw the money. I wouldn't recommend this company for siding or window work!
Description of Work: I hired Here 2 Help Maintenance & Repairs to install windows & put siding on my house.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,200
Gavin R.
10/2014
4.0
fencing
+ -1 more
Overall, satisfied with work and price. Was at my house within three hours of contacting him. Will's partner performed all of the work on a hot day and was very nice. Arrived on-time, but Will eventually left to check on another job while the work was being performed and did not return for several hours, leaving his partner waiting for quite some time.
Description of Work: Replaced 3 fence posts and 1 fence rail.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Susan M.
08/2014
1.0
screen repair
+ -1 more
I spoke with Will on July 31st, agreed on a price, date and time (8AM on August 1st) to do some furniture assembly and a few other things in my new apartment. When he hadn't shown up after a half hour's wait, I called back the number he had returned my original phone call on, but I only got his voicemail. I called back again an hour after he was supposed to show up (9AM) and this time I left a message reminding him of our appointment, along with my number to call back (assuming maybe something had happened to him or that he had lost or miswrote either my number and/or address). He never showed up at all for our appointment, nor did he ever call me back. I still have no explanation to this day. I therefore do not recommend this business to anyone. In two words: unreliable and unprofessional. Even if something had happened to him, or information was mis-taken, he should have called back within at least a few days. The only valid excuse would be if he were in the hospital for some reason and still couldn't call to explain why he never showed up.
Description of Work: Was supposed to assemble furniture and install new locks on doors.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Response from Here 2 Help Maintenance and Repairs
All work is documented and scheduled first with an estimate and then following an invoice with a date of work to start and finish. When I spoke with Susan, who was relocating from Florida and had Ikea furniture being shipped, she was uncertain of when the items would arrive. I informed her I would be unable to give her an estimate until I seen the amount and type of furniture needed to be assemble, especially with Ikea being known to come in a million pieces. (There was NEVER any conversation about door locks or any other work) Soon after she let me know there was a delay in the shipping and still didn't have a date of arrival. I followed up with a phone call a few days later and received no response. There was never any commitment set up due to the furniture NOT being there. There was never an estimate, nor an invoice generated from her request. As well, I never had any missed calls/messages from her. I am sorry to hear she is confused about the situation and her perspective is reflecting bad on my business ethics.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Screen repair,
Fencing,
Siding,
Fencing Driveway Gates,
Interior Painting,
Exterior Painting,
Pressure Washing,
Deck Maintenance,
Roofing,
General Remodeling,
Handyman Services,
Gutters
FAQ
Here 2 Help Maintenance and Repairs is currently rated 2.2 overall out of 5.
Sunday: 9:00 AM - 6:00 PM
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Here 2 Help Maintenance and Repairs accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, Here 2 Help Maintenance and Repairs offers free project estimates.
No, Here 2 Help Maintenance and Repairs does not offer eco-friendly accreditations.
No, Here 2 Help Maintenance and Repairs does not offer a senior discount.
Yes, Here 2 Help Maintenance and Repairs offers emergency services.
No, Here 2 Help Maintenance and Repairs does not offer warranties.
Here 2 Help Maintenance and Repairs offers the following services: We offer a wide range of home & commercial services from general handyman repairs, to siding, windows, & roofing, kitchen and bathroom remodeling, professional painting and pressure washing, to decking, fences and lawn care.