The work was completed in a timely manner and I was pleased with the results. They were polite, courteous, and did what they promised.
Description of Work: Whole House Carpet Cleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Heaven's Best Carpet Cleaning
Thank you for choosing Heaven's Best Carpet Cleaning! We look forward to serving you again soon! Greg H
Jesse G.
03/2017
5.0
carpet cleaners
+ -1 more
It went great and they even drove 30 miles out after Paypal sent them to our previous address. They were still smiling when the arrived at the new place and did an excellent job.
Description of Work: Carpet cleaning in the whole home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
John B.
11/2016
5.0
carpet cleaners
+ -1 more
It went very well. The service was great and completed timely.
Description of Work: Cleaned the carpet in three rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carla R.
10/2016
5.0
carpet cleaners, air duct cleaning
+ 0 more
Very pleased with service and professionalism.
Description of Work: Carpets and ducts cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert W.
06/2016
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: They cleaned and sanitized 3 bedrooms and a hallway. Their work was excellent.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Khalil F.
05/2016
5.0
carpet cleaners
+ -1 more
Mark did an awesome job!
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Darlene W.
04/2016
5.0
carpet cleaners, upholstery
+ 0 more
I contacted Heaven's Best Carpet Cleaning based on the reviews posted on Angie's List. This was my first time to use this company for my carpet cleaning. Greg was very responsive to the message that I left for him, got back to me the same day. He gave me a date and time that he would be here and he was right on time. Greg is very friendly and very professional and takes pride in his work. He quoted me a price in his email message and that is exactly what I paid. I am so pleased with the way my carpets and couch look and smell. The whole house smells so clean. I will always use Heaven's Best Carpet Cleaning from now on and recommend him and his company very highly to everyone.
Description of Work: Greg Humphrey cleaned all of my carpets and my couch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$229
Response from Heaven's Best Carpet Cleaning
[Member Name Removed], Thank you for your comments. We are happy that you are satisfied with our service. We do love what we do! Thank you, Greg Humphrey
Leslie F.
04/2016
5.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Heaven's Best Carpet Cleaning
Thank you! We do take pride in providing exceptional service/results to every person who allows us to clean for them. thank you, Greg Humphrey
John C.
10/2015
5.0
carpet cleaners
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Heaven's Best Carpet Cleaning
Thank you [member's name removed], for your comments, and for choosing Heaven's Best! Greg Humphrey
Mark T.
08/2015
5.0
carpet cleaners
+ -1 more
Very punctual and professional- showed up on time and performed the work in a timely manner. I will use Greg again in the future.
Description of Work: cleaned carpet, sofa, and loveseat
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Heaven's Best Carpet Cleaning
Thank you [Removed member name], for your comments, and for choosing Heaven's Best. Greg Humphrey
Jennifer R.
05/2015
5.0
carpet cleaners, hardwood floor
+ 0 more
Professional and warm from the beginning to end. The carpets are now a different color from Greg's hard work. Fabulous company. We are looking forward to bringing them back to polish the hardwood floors.
Description of Work: Carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$259
Response from Heaven's Best Carpet Cleaning
Thank you for allowing us to clean for you! We're honored to now add you to our list of very happy customers! It was a pleasure to meet you, and we hope your move-in goes well!
Dale & Laura P.
10/2014
5.0
carpet cleaners
+ -1 more
I prefer to use local businesses, family or owner-operated, as I feel quality control seems better and they have to are about their customers in order to gain repeat business. I was having (and still having) a heck of a time getting any local maid and lawn services to even return calls when I was on a fall cleaning and maintenance kick. I needed carpets cleaned, and I was impressed by the webpage for Heaven's Best in Gastonia, so I contacted them via email. The owner, Greg, immediately replied with a quote within minutes. I only utilized email contact with him, but with each question I sent, he immediately replied within minutes. I am still waiting weeks later for return calls or emails for other local small businesses (all even registered with BBB and have good reviews) to return calls to even get a quote for lawn and maid services, so the promptness and quickness for actually wanting my business was the first thing to impress me. Then, Greg came to our home personally. As other reviews said, he was right on time. He immediately began working after I showed him the problem spots we had (with one cat repeat urinating in the same few spots). We upgraded to the pet enzyme and protection treatment. I can see a difference with pet accident clean up that sadly happened a few times after - I start with blotting with a paper towel and this immediately absorbs most of it and leaves no ring where the area was saturated. It appears the protector treatment does actually prevent the pet urine from absorbing in when you first catch it, and pools up and can be absorbed, not leaving a ring. Then, I treat with the pet enyzme treatment and a spot remover (although now spot rings really aren't left). I bought the pet enzyme spray directly from Heaven's Best as well to continue re-treating the areas previously soiled. I learned a lot from my millions of question asking to Greg about the pet issues and the carpet. I did not know about the difference in this treatment versus steam treatment, and only had heard of steam treatment. This treatment worked just well, and everything was clean when he was done (I can't compare with steam treatment personally since I never personally used it). With ceiling fans turned on, carpets did dry quickly. He answered all of our questions, was professional and police about it, worked quickly. The heavy traffic areas where red clay marks from dogs and people's shoes were instantly removed. Overall, the carpet was left fresh as it could possibly get, I believe. He was available for the the time frame I wanted, which was just under two weeks outs from my first initial contact. I was asked to pay the inital quoted price the week before (no surprise add ons, extra tax, etc). I would use this company again and would recommend them to anyone needing carpets cleaned, especially if you need it promptly done and don't have time to play phone or email tag, get run-arounds or wait forever on quotes.
Description of Work: Cleaned carpets, provided pet enzyme treatment and protector treatment to three rooms with carpets
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Response from Heaven's Best Carpet Cleaning
Thank you, (Member name removed)! We do take pride in providing great service to each of our customers. Thank you for allowing us to clean for you - we appreciate it!!! Greg Humphrey
Carol R.
07/2014
5.0
carpet cleaners
+ -1 more
He's the only one I ever have clean my carpets. He does a great job. He's reasonably priced. He's become a member of the family almost, so to speak. It's great. He's very trustworthy. When he says he'll be there, he will be there. They do a great job. They're the only ones I would call to have my carpet cleaned. I've used other providers in the area over the years and I've never been as satisfied as I have with his service
Description of Work: He is cleaning two bedrooms and the hallway and two area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Heaven's Best Carpet Cleaning
Thank you [member name removed]! It IS our goal to not only be there on time, but to make sure you're 100% satisfied with our service. Thank you for allowing us to clean for you - we appreciate it!
Heather G.
05/2014
5.0
carpet cleaners
+ -1 more
I was really impressed that they were on time. Actually they arrived about three minutes after their appointment time, and apologized for the delay. To me three minutes is still on time, but I appreciated they cared that much about punctualtiy. Both employees were professional in both attire, and in their conduct. They asked if I had a specific room I wanted them to start with, and when I said no, they asked if it was ok with me if they worked in a certain order. I appreciated being asked. They started by vaccuming the entire area to be cleaned. Then they started upstairs, and did the bedrooms, landing, and worked their way down the stairs. They finished in the living room. They told me how long it typically took for the floors to dry, and advised me it would help if I had my ceiling fans on. They offered me a stain remover which I did purchase, but in no way felt any pressure to make this additional purchase. I was really impressed with the last thing they did, which was to rake the carpet in the living room as they left to clear away their footprints. I initially chose them because the products they use are kid, pet, and environementally friendly. All three of those things are important to me. The first time I called I had to leave a voice mail, but my call was returned quickly. I was unable to speak with them at that time, and called the following business day. That time my call was answered by the owner who was very professional. The qoute he gave by phone was exactly the amount of the invoice they gave me the day of service. Overall I can say that the carpet did look great after they left, and when I came home later my house smelled fantastic. I would gladly recommend them to anyone, and would be happy to have them come back.
Description of Work: I had the carpet cleaned in the living room, two bedrooms, the stairs, and the landing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$168
Response from Heaven's Best Carpet Cleaning
Thank you (member name removed), It IS very important to us to be there on time. It's also very important to us to ensure that you are 100% satisfied with our service, in all areas. Thank you for allowing us to clean for you - we appreciate it!! Greg Humphrey
Carol R.
08/2013
5.0
carpet cleaners
+ -1 more
Greg and Josh are my go-to team for all my carpet cleaning needs. They are always punctual and do a terrific job bringing very soiled rugs back to life!
Description of Work: Cleaned 2 bedrooms, long hallway and two rugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Lynnette S.
05/2012
5.0
carpet cleaners
+ -1 more
Greg called 15 minutes before his scheduled time to tell me he was on the way, showed up right on time. He did a preview of the rooms and what I wanted done. He worked efficiently and was done in a reasonable time. I had 3 small stains in the BR and he was able to get them out and they have not returned yet (after 3wks). The carpets have a wonderful fresh smell to them. Carpets were dry in about 45 minutes with no heat or air on them. There is nothing I would change about his service.I had high expectations and he met them. I can't imagine using any other carpet cleaning service.
Description of Work: I have used Greg Humphrey at Heaven's Best Carpet & Upholstery Cleaning about 3 times now and have to say he's the BEST I've ever used. Living in Union County NC I wasn't sure if he would come this direction but he assured me that he does come here about 4 times or more a month. The stains stay gone...not just a temporary fix. He's pleasant, professional mannerisms,takes his time and has pride in his work. The carpets smell wonderful for quite a while. I can't imagine using anyone else to clean my carpets.
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Service Categories
Carpet Cleaning,
Air Duct Cleaning,
Upholstering,
Hardwood Flooring Sales and Installation,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile
FAQ
Heaven's Best Carpet Cleaning is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Heaven's Best Carpet Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Heaven's Best Carpet Cleaning offers free project estimates.
Yes, Heaven's Best Carpet Cleaning offers eco-friendly accreditations.
No, Heaven's Best Carpet Cleaning does not offer a senior discount.
No, Heaven's Best Carpet Cleaning does not offer emergency services.
Yes, Heaven's Best Carpet Cleaning offers warranties.
Heaven's Best Carpet Cleaning offers the following services: Carpet Cleaning, Upholstery, hardwood floor polishing, oriental rugs, leather, tile and grout, vct stripping/waxing