Heaven's Best Carpet Cleaning

The work was completed in a timely manner and I was pleased with the results. They were polite, courteous, and did what they promised.

It went great and they even drove 30 miles out after Paypal sent them to our previous address. They were still smiling when the arrived at the new place and did an excellent job.

It went very well. The service was great and completed timely.

Very pleased with service and professionalism.

unknown

Mark did an awesome job!

I contacted Heaven's Best Carpet Cleaning based on the reviews posted on Angie's List. This was my first time to use this company for my carpet cleaning. Greg was very responsive to the message that I left for him, got back to me the same day. He gave me a date and time that he would be here and he was right on time. Greg is very friendly and very professional and takes pride in his work. He quoted me a price in his email message and that is exactly what I paid. I am so pleased with the way my carpets and couch look and smell. The whole house smells so clean. I will always use Heaven's Best Carpet Cleaning from now on and recommend him and his company very highly to everyone.

unknown

unknown

Very punctual and professional- showed up on time and performed the work in a timely manner. I will use Greg again in the future.

Professional and warm from the beginning to end. The carpets are now a different color from Greg's hard work. Fabulous company. We are looking forward to bringing them back to polish the hardwood floors.

I prefer to use local businesses, family or owner-operated, as I feel quality control seems better and they have to are about their customers in order to gain repeat business. I was having (and still having) a heck of a time getting any local maid and lawn services to even return calls when I was on a fall cleaning and maintenance kick. I needed carpets cleaned, and I was impressed by the webpage for Heaven's Best in Gastonia, so I contacted them via email. The owner, Greg, immediately replied with a quote within minutes. I only utilized email contact with him, but with each question I sent, he immediately replied within minutes. I am still waiting weeks later for return calls or emails for other local small businesses (all even registered with BBB and have good reviews) to return calls to even get a quote for lawn and maid services, so the promptness and quickness for actually wanting my business was the first thing to impress me. Then, Greg came to our home personally. As other reviews said, he was right on time. He immediately began working after I showed him the problem spots we had (with one cat repeat urinating in the same few spots). We upgraded to the pet enzyme and protection treatment. I can see a difference with pet accident clean up that sadly happened a few times after - I start with blotting with a paper towel and this immediately absorbs most of it and leaves no ring where the area was saturated. It appears the protector treatment does actually prevent the pet urine from absorbing in when you first catch it, and pools up and can be absorbed, not leaving a ring. Then, I treat with the pet enyzme treatment and a spot remover (although now spot rings really aren't left). I bought the pet enzyme spray directly from Heaven's Best as well to continue re-treating the areas previously soiled. I learned a lot from my millions of question asking to Greg about the pet issues and the carpet. I did not know about the difference in this treatment versus steam treatment, and only had heard of steam treatment. This treatment worked just well, and everything was clean when he was done (I can't compare with steam treatment personally since I never personally used it). With ceiling fans turned on, carpets did dry quickly. He answered all of our questions, was professional and police about it, worked quickly. The heavy traffic areas where red clay marks from dogs and people's shoes were instantly removed. Overall, the carpet was left fresh as it could possibly get, I believe. He was available for the the time frame I wanted, which was just under two weeks outs from my first initial contact. I was asked to pay the inital quoted price the week before (no surprise add ons, extra tax, etc). I would use this company again and would recommend them to anyone needing carpets cleaned, especially if you need it promptly done and don't have time to play phone or email tag, get run-arounds or wait forever on quotes.

He's the only one I ever have clean my carpets. He does a great job. He's reasonably priced. He's become a member of the family almost, so to speak. It's great. He's very trustworthy. When he says he'll be there, he will be there. They do a great job. They're the only ones I would call to have my carpet cleaned. I've used other providers in the area over the years and I've never been as satisfied as I have with his service

I was really impressed that they were on time. Actually they arrived about three minutes after their appointment time, and apologized for the delay. To me three minutes is still on time, but I appreciated they cared that much about punctualtiy. Both employees were professional in both attire, and in their conduct. They asked if I had a specific room I wanted them to start with, and when I said no, they asked if it was ok with me if they worked in a certain order. I appreciated being asked. They started by vaccuming the entire area to be cleaned. Then they started upstairs, and did the bedrooms, landing, and worked their way down the stairs. They finished in the living room. They told me how long it typically took for the floors to dry, and advised me it would help if I had my ceiling fans on. They offered me a stain remover which I did purchase, but in no way felt any pressure to make this additional purchase. I was really impressed with the last thing they did, which was to rake the carpet in the living room as they left to clear away their footprints. I initially chose them because the products they use are kid, pet, and environementally friendly. All three of those things are important to me. The first time I called I had to leave a voice mail, but my call was returned quickly. I was unable to speak with them at that time, and called the following business day. That time my call was answered by the owner who was very professional. The qoute he gave by phone was exactly the amount of the invoice they gave me the day of service. Overall I can say that the carpet did look great after they left, and when I came home later my house smelled fantastic. I would gladly recommend them to anyone, and would be happy to have them come back.

Greg and Josh are my go-to team for all my carpet cleaning needs. They are always punctual and do a terrific job bringing very soiled rugs back to life!

Greg called 15 minutes before his scheduled time to tell me he was on the way, showed up right on time. He did a preview of the rooms and what I wanted done. He worked efficiently and was done in a reasonable time. I had 3 small stains in the BR and he was able to get them out and they have not returned yet (after 3wks). The carpets have a wonderful fresh smell to them. Carpets were dry in about 45 minutes with no heat or air on them. There is nothing I would change about his service.I had high expectations and he met them. I can't imagine using any other carpet cleaning service.