Hartsell Brothers Fence Co Inc

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We contacted them to repair an automated driveway gate that was broken, a technician came out and said that we needed a new pole, he asked us to contact the office to get a service request and a quote. We contacted the office, they sent us a quote for $750 and asked us to sign it and fax it back and we did. Few days later we came home and found that they had already installed a pole and took the gate apart without letting us know. Nobody showed up for about 10 days afterwards, but after we called twice they came back to put it together and left a sharp piece of metal in the middle of the driveway which would have caused either of us a flat tire. We were not home and they needed the remote controls, so they came back again and said we needed a new system because they did not know how to fix this system. My wife was not happy about why they did not tell us they could not fix the system from the start and called to complain, the owner of the company answered the phone and did not give her a chance to speak and ended up hanging up the phone in her face. I called them back, and the lady who answered apologized and said they will only charge us $140. Unfortunately they wasted both ours and their time, and the owner of the company was not pleasant to deal with, he has a less than positive temperament. During the whole process, they never called once to let us know what they were doing or what our options were, and the whole experience lasted about 3 weeks. Our gate is still not working and we have to call someone else to fix it.

Automatic Gate Operator was not working, although there was power to the operator. Found the board was not working and needed to be replaced. Gate once again operating properly.

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RICKY HARTSELL CAME OUT VERY PROMPTLY TO QUOTE AND RETURNED TO VERIFY MEASUREMENTS.