Handyman Connection of Matthews

How did it go? Ended up with a Floodlight partially attached to my roof and being called a liar by the middleman Gordon after repeatedly emphasizing I would pay whatever it takes to get the job done right. Also, he claims that the tech came by to do further work on the project, but I have home security cameras that disagree. So I ended up paying $307 for a hole in my roof and will have to get up there and do it myself, which I was trying to avoid in the first place. Oh well.

It seem like he did not know what he was doing. He just came out and did an evaluation . And had someone do the estimate at the office. Not very knowledgeable.

They didn’t know what to do and only recommended to get a roofer. I found other things to do for them which ended up costing me more money than it should have and they didn’t even have what they needed with them.  I’m not impressed and I felt like I overpaid.

He was very pleasant and efficient and clean.

Service worker did not show up on agreed upon scheduled time.  We called home office and allowed them to reschedule.  Again, on second attempt the service worker did not show up at scheduled time.  Home office this time said they'd send the provider over and due to the trouble we'd had with scheduling the services would be performed free of charge (this would come back to haunt us).  Service worker show up and performed work - hung 3 floating shelves, 3 shadow boxes and 2 pictures in nursery and home office.  Two days later around 3 AM we heard a crash over the baby monitor and sprang to action to check on our son.  Fortunately he was unharmed.  2 shelves the service worker hung had pulled out of the wall and their contents had crashed to the floor.  The walls were damaged and a Bose radio was broekn in the process.  After examining the shelves I discovered the service worker had not used the hardware provided by the shelf manufacturer (long screws with speial wall anchors to hold the shelf as engeineered).  Instead he'd used basic sheet rock screws and no wall anchors at all.  After examining all of this work this was the case with everything - no picture frame mounts and nails, no included hardware for the other shelf -- all dry wall screws, screwed directly into the drywall and not even into studs, destined to pull right out of the wall.  Everything left hanging was already pulling out of the wall.  I called Handyman Connection and explained the situation.  (First) I wanted them to come and see this guy's work for themselves so they could ensure he wasn't used on other jobs where his clear incompetence could produce more shoddy work and potential endanger others.  (Second) I wanted someone else to remedy the work.  Handyman Connection's disposition was that since the work was done for free they would offer "no warranty" (see above - we didn't ask for free work, but missed appointments inspired Handyman Connection to offer to do the work for free).  After speaking with the owner and contacting the BBB and the parent franchiser I still got no resolution from Handyman Connection other than they did offer to send the same service worker back to our house to remedy his work -- which in this case was utterly unacceptable due to the demonstrated lack of skill and knowledge to perform the work in the first palce.  I am thrilled to see this provider has gone out of business.  I hope they have not opened shop under a different name and continue such business practices that would potentially harm children.

It went extremely well.  Denny came out and did the work.  He does excellent work, is very professional and knowledgable about all facets of home building.  The lights look great and the front door is weathertight thanks to all the work he did.  In fact, it has never been this level in the 10 years I've lived here!!

He was able to do all this work in less than three hours.  I had a coupon for two hours of work so all I paid was for the extra time.

I will use Handyman Connection again and ask for Denny.  He is a true craftsman!  He even gave me pointers on a small closet project I was doing!

See above; sorry, couldn't cut and paste

The operator set up an appt with me. The handyman called us the day before to ask more specific questions in case he had to pick up something for us at Lowe's. He came in, did the job. They called back to ask how it went and to schedule any follow-up jobs. AMAZING CUSTOMER SERVICE.

They had different workers to specialize in different tasks, which was nice. I could call them to get my estimates then the workers would come out to do the work. I am a very picky customer and they were very good to me. They addressed all of my issues and made all the repairs I wanted. I thought the price was fair, too.

They were great and we had a good experience with them. They took the time and explained what they were doing and gave us options of how to fix the lights. They were careful to protect the flooring and cleaned up after they finished the work. They were professional, responsive and punctual.

I understand the 1st guy isn't working for them anymore. I would hire them again.

The work was satisfactory. I had to call them back about the light switch, but of course they came back and redid it at no charge. I would hire them again if I couldn't find anyone else, they were really expensive.

She was pleased with her experience.

They were willing to come out and do a small roof job. I was also pleased with the work they did.

Not good. First set of workers did a lot of talking and not much work. My sisters and I had to paint the baths that the handymen were supposed to paint. The project was to be started on September 8, 2008 and finished by the end of week. The Handyman Connection dismissed the first set of workers and sent out another set. By the first week in October, the job was done, but not as contract stated and the quality of the work was good and bad. Good work on tiling, bad work on painting and damaging our appliances, walls, and front wood at front door entrance. We finally just paid what was on the contract and told the workers not to return, we would finish the painting. Putting the sink in was substituted for the lack of painting by workers and we found out that a home improvement store would have installed the door and replaced the damaged wood for three hundred dollars less than we were charged. It could have been because of the old neighborhood we were in because we heard a lot about the fabulous homes that they had to get to and had to rush on our job contracted.

They were prompt and were very reasonably priced. The worker was very professional and prompt and courteous and did excellent work. I would recommend them and use them again.

We had difficulties with the first person they sent out, but they sent out someone new, and he rectified it to our satisfaction. They did everything they could to make it right. We were satisfied in the end.

They were able to come the very next day, which was fine. The man did the best he could at fixing the problem. It took a while to complete the job, but at least they responded quickly. The man was very nice. He had a hard time and had to do some things over and over again. It wasn't fixed exactly as it should have been, but it worked out eventually.

I SPOKE TO TWO PEOPLE IN THE COMPANY, CRAIG AND ROD. BOTH WERE VERY PROFESSIONAL AND OFFERED AN AFFORDABLE, QUALITY SOLUTION TO THE ROTTING OF SOME OF OUR EXTERIOR TRIM. ROD DID THE ACTUAL WORK, AND HE DID A FANTASTIC JOB. IT WAS QUALITY WORK (FIXING SOME WORK THAT HAD ALREADY BEEN FIXED BEFORE WE MOVED IN, BUT WAS NOT DONE WELL AND ROTTED AGAIN.) I WAS VERY IMPRESSED AND WILL USE THIS COMPANY AGAIN.

I WAS GOING TO REPLACE THE DOORS, BUT ONCE I SPOKE WITH THEM THEY DIDN'T NEED REPLACING, SAVING ME A LOT OF MONEY.

THE MANS NAME WAS STANLEY.

DID A POOR JOB AND CHARGED TOO MUCH FOR IT. DIDNT INCLUDE AREAS THE MEMBER THOUGHT SHOULD HAVE BEEN INCLUDED. NOT VERY PROFESSIONAL. DIDNT EVEN HAVE A LADDER.

THE FIRST TWO JOBS WERE GOOD, BUT THE MANAGER WAS UNPLEASANT ABOUT MY COMPLAINTS ON THE TILE JOB. HAS NOT BEEN A PLEASANT EXPERIENCE.

THEY DID A GOOD JOB, COST WAS $200.

WAS NOT PLEASED WITH THE PRICE BREAKDOWN. GIVE A HIGH AND LOW BID BASED ON VARIBLES OF THE JOB. OUR FINAL WAS THE HIGH BID, BUT THE HIGH END VARIABLE WEREN'T ALL PRESENT.