GENTLE GIANT MOVING & STORAGE - CHARLOTTE

This was our third and by far, biggest move using Gentle Giant movers. They are incredible! We always expect disaster (other movers)--we've been there--but Mitch's crew was outstanding in every way. This move involved going from a townhouse with stairs to a much larger home. Every employee goes through a sort of boot camp to address every kind of item, like moving a piano up and down stairs. Every item is carefully wrapped. The move of every item is deliberate and unhurried. We had large and awkward items, even marble topped furniture. Out of a daylong move one marble top had cracked despite their careful packing, and they had it repaired and back to us in 3 weeks. There was also zero damage to either our high-gloss townhome floors, or to our freshly painted home's walls. This crew was young, positive, collaborative, and outgoing. They even moved from the lower level some items we had stored in the house. Items were perfectly placed, and they even fine-tune placement if needed during a final walk-around. From booking to the actual move, they are utterly careful, pleasant, and professional. Reasonable pricing for work provided, highly recommend their services. A+

Local move from a townhouse to a ranch/rambler home. Gentle Giant's moving crew was very professional, quite efficient (even in a three-story townhouse on a hot day), well organized, polite, and careful with our goods. They even humored us on some of our slightly interruptive requests (such as letting us pause their progress to put felt pads on the bottom of furniture feet while pieces went down the hallway). Based on awful prior moves by other companies, movers have been among my least favorite industry. Gentle Giant's crew were the furthest thing from that, so I was massively pleasantly surprised. On the front end, Gentle Giant has an online intake tool where you can catalog your furniture room by room and someone will email back an estimate. To me this is awesome and far, far preferable to talking to a salesman or letting one into your house. Thereafter they are willing to do a lot of contact by email if that's your choice, which was refreshingly modern, and helpful to those of us whose work/life schedules make it hard to take calls in business hours. They are very up-front about the fact that the actual cost in the end will be on a per-hour basis based on time truly taken. Their estimate for us based on the online tool was nearly spot-on. (Clearly, they have a things-to-hours algorithm based on decades of experience.) There was no hard pushy sales of extra insurance (although it was politely, briefly offered) or other nonsense.

They did a great job. They sent over strong men who knew exactly what they were doing. If they knew that something wasn't going to fit through the door they would sit down and think about it before moving to avoid damage to our things. They wrapped everything for us. we had absolutely no damage which is unheard of.

Colin and Chris were both courteous and professional. However after receiving the quote I did not get any answer to my subsequent question and nor did the company itself ever follow up on our move request which was odd. Ultimately I liked them and they may have reasons for not getting back in touch but it left us frustrated. Equally in my view their prices were too high.

The move went extremely well. Although the quoted price was higher than other moving companies, my husband and I chose Gentle Giant primarily because of their professionalism. They explained the quote in detail and answered questions promptly. On the morning of the move, one of the movers called to let us know what time to expect them, and shortly after, 2 trucks and 6 men arrived. About a half hour later, a third truck arrived with the manager. The crew worked so quickly that our 2 story house was packed up in 4 hours. After lunch, the crew arrived at our new house and immediately started unloading our furniture and boxes, depositing each in the specified rooms. When done, we were asked to "walk through" each room to make sure furniture was placed where we would like them to be. All furniture arrived undamaged, including our upright piano. We were charged only for 2 of the 3 trucks used, and only for actual "move" time, which did not include time the crew took for lunch. In the end, we paid a lot less than the quoted price. Throughout the move, we were impressed with the crew's courtesy and professionalism, and how well they worked together. My husband and I have already recommended the company to friends whom we know will be moving soon, and will definitely call Gentle Giant again next time we move.

great, very efficient and hardworking young men

The movers were on time (a few minutes early even). They were both courteous, handled our belongings with care, and moved quickly! We did not even need all of our allotted time so the move came in slightly cheaper than expected. I am so pleased. I will definitely use them again, and recommend them to my friends and family.

The move was 100% stress free. The guys who showed up were in constant motion, running back and forth from my apartment to their moving truck. They were really nice to deal with and very organized and professional. Gentle Giant will be used for any future moves. I have already recommended them to my friends.

It was wonderful! To begin with, the staff was extremely responsive when I called for information. They promptly confirmed our discussion via email. The three gentlemen who moved my goods were personable and very professional. They wrapped everything with extreme care, taking extra steps to protect the home as well. It was obvious they were well-trained in moving. At destination, they placed everything efficiently, asking if there was anything I wanted relocated before they left. I just could not say enough nice things about this company and their staff.

They scratched and damaged my furniture. They should have put blankets over the furniture to prevent damage.

They were very nice. We didn't have a scratch on anything. The pricing was very fair. They were one of the few places who could store our furniture. They were very professional and came out to provide an estimate. On the day they moved items into storage they were thorough with inspection of the furniture. The unloading of everything took 4-6 hours.

The guys arrived when they said they would with all appropriate materials. The packed in record time. Furniture was placed where I wanted it in the new apartment. The guys were great to work with and needed little direction from me. Everything arrived and unpacked without any damage at all. And they were done sooner than expected in spite of an issue from my new leasing office.

A nice gentleman came and did the survey. He indicated his estimate would be such that we would be unlikely to go over and, as it turns out, he was about 2500 pounds high on his estimate, but even comparing to another company who quoted on the same poundage figure, Gentle Giant was about $7,000. more expensive for the transportation part of the move.

We contacted GG about a month before the scheduled move. After some discussions GG agreed to our move date and gave us an approx. price. A few days before the move, the office called to check and make sure we were ready. There was a slight miscommunication and they showed up for the move about an hour late which was no problem. They got right to work, packing close to 40 boxes, wrapping light colored furniture and delicate items in shrink wrap, and padding large heavy items. It turned out that the foreman was the same person who moved Mom-in-law four years ago. He was professional, considerate and friendly, as was the crew of three. He informed us that the truck would be only carrying Mom's stuff. We escorted Mom to Atlanta and when we arrived at her new place the next day, the rooms were all set up by direction of my sister-in-law. The crew did a fantastic job. All the furniture made it through unscathed, and placed exactly in the location desired. In addition to being satisfied with the move, the price came in a little under the estimate. Good job GG.

Couldn't be happier with Gentle Giant. The staff is professional, courteous and very high energy. This company is first rate!

I had the Gentle Giants come move very large and expensive furniture around my house. They were polite and clean, they covered their shoes when they went outside, which was very impressive. They asked the right questions and they were well prepared. They were also perfectly punctual.

They are highly efficient. There were 2 different crews, both of them were very, very professional, quick, accurate, courteous and everything they did had exceeded our expectations.

I am the house manager of a 15000 sq. ft house, while I don't know how much it cost, I am the one that worked with the crews. It was a complicated move in that some things were going to consignment to be sold, some to a temporary residence and some going into storage until the final move is made. Even though all this was going on, Mike and his crews were unruffled by it all & you would think it was a small move all going to one place. I worked with Mike & the crews for 7 days, every day was very pleasant. They were always on time, always polite. They took time to listen to all the directions as to were things were going, never rushed anything. One day there was a 12 man crew to move the large, heavy furniture and they all worked together like a well oiled tools. Not only were they polite to myself and the owner but respectful to one another, never a harsh word among them. I really can't say enough nice things about this experience and their professionalism. I certainly would recommend them and we will be using them for all our moving jobs.

Very polite and professional. Gave me a call ahead of time to let me know they were on their way.Took time to listen to my concerns and did not rush the move. It was a simple move but executed well. |

The providers estimator showed up on time and was very professional and friendly . Explained why his firm was different from the others and went into detail about the people they hire . He spent over an hour estimating the job . The house has 6 bedrooms and a total of 15 rooms He confirmed that the dates were open and he told me that he would have a quote within 24 hours -- 24 hours came and went and I called and left a VM. The next day a quote did show up in my E mail--but only 1 of the two options were completed .There was a note stating the second quote, with my providing the storage, would be forth coming .2 days later after not hearing from him I called and left a VM . To this date they have never provided the second quote nor did they EVER call back to inquire as to the status of what they did provide . It was like they could care less That wsa enough to tell me that the sales hype was just that, hype, and if this group cant keep a simple commitment like providing a quote than what happens when it comes to the move ? A move is a big deal and you expect a response one way or the other --Stay clear of this group -By the way this was a local move -less than 3 miles --

I contacted Gentle Giant on 10/22/13 after a horrible moving experience with Matthews Moving the day before (please refer to my review of them). Matthews Moving was scheduled to move us out of our temporary apartment on 10/25 but I did not want them to move any more of our items. I contacted Gentle Giant hoping they might be able to help me out. Michael was sympathetic to my experience and said that since it was a smaller move he could likely fit us in. At 3 PM on Friday, as promised, 3 men arrived and moved all of our belongings including a piano. The move was efficient and professional. There was no damage to our new home or our things. The men were polite and interested in getting the job done. They were extremely gracious when we tipped them at the end of the evening. I had received a quote from Gentle Giant to do our primary move which was in storage for 3 months. We deeply regret not using them.

They were clean, professional, reliable and showed up on time. The movers were very gentle with all of my items. They were very careful as to not damage my items and the walls of my new home. They were respectful at all times. For a move I have to say it went very smoothly to my surprise. I have moved all over the country and by far they are the best moving company I have ever used. Their price was competitive and there were no hidden charges. I highly recommend them for all your moving needs. I will never use any one but The Gentle Giant! Hats off to the crew!

I contacted Gentle Giant and spoke with Drew on Friday, 7/19. We were looking for someone to move us from our home in Matthews to a new home in Ballantyne in early September. Drew had available appointments on the next Tuesday and late the week after. Unfortunately, I was going to be out of town at both of those times. The next available time after those was not until almost mid-August. I was hesitant to wait that long to lock down a mover. Josh said a new estimator was starting the next week and that he would check on the availability of that estimator and get back to me by the end of that day. Friday came and went with no call back from Drew. Monday around noon when I hadn't heard back, I called Gentle Giant again. Drew was unavailable and I left him a voicemail. I reiterated our conversation from Friday in my message and then also left my work and cell phone numbers for him to call. Shortly after, I received a call on my HOME phone from Drew - not what I asked him to do. I answered the phone and he said, "what questions can I answer for you about your upcoming move?". It was obvious he hadn't listened to my voicemail nor did he remember our prior conversation. That made me upset. I told him AGAIN, what our conversation had been on Friday. He offered AGAIN for someone to come the next day, Tuesday, which in our original conversation I had said would not work because I was going to be out of town. At that point, I decided Drew had no idea what he was doing. If I'm going to hire someone for several thousand dollars to move my entire house I want to feel confident they can get the little things right like calling back when they say they will and remembering prior conversations. I told Drew this much and asked if there was a manager I could speak with. He said they wouldn't be back in the office until the next day. That was the final nail in the coffin. I told Drew that he had lost a customer. He seemed unconcerned. This interaction bothered me so much that I went to the corporate website and sent an email to the corporate headquarters giving them feedback about this interaction. That was two weeks ago and I have never heard back from them. Pretty lousy customer service.

Excellent service. Workers were professional and helpful. The only problem is we had a couple of items that were broken that could not be replaced.

These guys are awesome! They moved me from one home, into storage, into a new home. And did it with such great care. The team was very personable, professional, courteous and fast. They are in great shape to handle anything. This was the best moving experience I have ever had and recommend them highly.