They were the cheapest estimate. The work was fine although the Hispanic workers left cans of soda around the property. The problems came when the owner, Edgar, mentioned that he could add solar lights to top the two posts on the either side of the gate for extra money. A month later, one of the lights went out. I bought new solar batteries and this did not fix it. I went to Lowes and Home Depot and could not find the light. I called Edgar and told him that the light was not working. He at first did to return my telephone calls or respond to my emails. When I finally got through to him, he told me that he had no responsibility to help me. I asked him how this could be as he stated that his work was covered by a warranty. He stated that the warranty did not extend to lights that he installed. Although frustrated, I asked where I could purchase the light myself. He refused to give the information. So now I am stuck with a non functional light, that I cannot replace.
Description of Work: Fencing, addition of solar lights at each gate.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from GB DECK AND FENCE
I have no problem replacing a $45 cap for a post; it was a $3,000 job and everything was perfect; the homeowner took more than a week to pay because she worked during daylight and wanted to be able to walk the fence and make sure that everything was perfect; however, a year later she comes back to put a complaint because a post cap with solar light that she asked us to please put up for her is malfunctioning. We did not contract on these basis neither can we be responsible for an electric fixture that has nothing to do with our job but simply a favor to the homeowner. The fence is perfect but we are penalized for this; I believe it is completely outrageous. - Edgar Bermudez, Owner
Contact information
10130 MALLARD CREEK RD STE 300 , Charlotte, NC 28262
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fencing,
Pressure Washing,
Decks and Porches
FAQ
GB DECK AND FENCE is currently rated 2 overall out of 5.
Yes, GB DECK AND FENCE offers free project estimates.
No, GB DECK AND FENCE does not offer eco-friendly accreditations.
No, GB DECK AND FENCE does not offer a senior discount.
No, GB DECK AND FENCE does not offer emergency services.
No, GB DECK AND FENCE does not offer warranties.
GB DECK AND FENCE offers the following services: FENCING, PATIOS, DECKS, ARBORS & GAZEBOS.
Contact information
10130 MALLARD CREEK RD STE 300 , Charlotte, NC 28262