It took over a month to get them to come out and cut down one tree from the original estimate visit The actual process once they came was fine..
Description of Work: Pine Tree Cut Down
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0
$1,200
SUSANNE C.
04/2017
5.0
tree service
+ -1 more
They did excellent work. They had a fair price. They did exactly what they said they were going to do and a little more. They cleaned up behind themselves, did a beautiful job and worked well together. They have a great team and I would highly recommend them.
Description of Work: Tree care
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
SEAN A.
10/2016
5.0
tree service
+ -1 more
They did an excellent job and removed all of the limbs from the property once completed-Stewart Roberts was a pleasure to work with and I would hire again.
Description of Work: I had 4 maple trees that that they pruned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
MICHELLE B.
10/2016
1.0
tree service
+ -1 more
I called this company on October 10, 2016 and spoke with Stewart Roberts. He arrived at my home on October 12, 2016. He looked at my tree and seemed very dubious about its location and the difficulty in removing it and warned me that it was going to be "expensive." I thanked him for his candor and asked him to work up a quote for me anyway. He took my email address and told me he would send me a quote. As of today, October 26, 2016, I have not received the quote. I don't believe that it's my job to chase down vendors and nag them for the opportunity to hire them. (And BTW, I have checked my Spam folder frequently.)
Description of Work: I needed a quote to have a large tree removed from my property.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Mark S.
06/2016
5.0
tree service
+ -1 more
Very quick and professional service. I would absolutely use them again. I would Rate them A.
Description of Work: Trimmed two large Bradford Pear trees and did minor pruning on one Maple Tree.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
CONNIE J.
06/2016
5.0
tree service
+ -1 more
I contacted the company via email on a Friday. By Monday afternoon, Stewart Roberts was at my house and gave me an estimate. He had brought all the equipment with him that he needed, and within one hour my tree was gone. The tree debris was hauled away,and the lawn and street were cleaned. Two days later, as promised, the stump was removed. Again, the company did an excellent job of cleaning the lawn and the street. Stewart was wonderful to work with. He also gave me advice on how to care for my other trees and what tree I should plant for a replacement for the one I lost. It was just a great experience. Stewart is great to work with. I recommend this company.
Description of Work: Frady Tree Care removed a dead tree and removed the stump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$315
Alison W.
04/2016
5.0
landscaping, tree service
+ 0 more
Came over and cut down a huge tree and mulched the stump. Collected payment and it was $100 more than quoted. We went out of town and he stopped by several times until we got back. He had realized he overcharged us and wanted to make sure we got back the $100. Very nice man!!!
Description of Work: Cut down a tree
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Eric T.
02/2016
4.0
tree service
+ -1 more
It was fine. I thought it was a little high price to do that. They did fine on the work. It was a little pricey.
Description of Work: I purchased a big deal from them. I ended up having him grind a stump.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$400
Brandy T.
02/2016
5.0
tree service
+ -1 more
Very knowledgable. Took the time to walk me around and explain each tree as well as how to be aware of any potential issues. Will be using them in the future for sure!
Description of Work: Stewart assessed the health of the trees on our property as well as quoted for tree removal and stump grinding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Betsy S.
10/2015
5.0
tree service
+ -1 more
Very thorough. Very knowledgeable. He spent a good amount of time explaining the options. I was very impressed. Unfortunately, the price was more than I wanted to spend, so I chose not to have the work performed
Description of Work: I called for a quote on tree trimming/tree removal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
RICHARD R.
10/2015
5.0
tree service
+ -1 more
Arrived on time. Worked together as a team. Did an excellent cleanup job. Even noticed some small work that needed done on two other trees and performed the work without extra cost. Suggested
Description of Work: Cut down 3 threes 4 very large bushes and grinded the tree and bush stumps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,900
ALAN C.
05/2015
1.0
tree service
+ -1 more
Left message and never received a return call. I have used them to trim trees in the past and they did a reasonably good job. However, last year I tried to contact them regarding additional work and they struggled with returning calls and following through on a promise to follow up. My impression was that it was not intentional. It appeared that they were busy and disorganized. I prefer to deal with businesses that feel strongly about responding to customer inquiries in a timely manner.
Description of Work: Contacted Frady regarding an estimate for trimming some large Leyland trees next to house.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Response from Frady Tree Care
Thank you [Member name removed] for your review and keeping us accountable. I do apologize for the lack of service that you received from us. We strive to offer the BEST customer service in our industry. I am sorry to say, "WE FAILED YOU" and for that there are no excuses. Thank you again for your feedback. It will definitely make us better for the future. Stewart Roberts Frady Tree Care
Dona P.
04/2015
5.0
tree service
+ -1 more
The weather caused delay but was worth the wait...
Description of Work: Cut two trees and trimed dead limbs from multiple trees...very professional and personal. ..would highly recommend. .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Caroline M.
04/2015
2.0
tree service
+ -1 more
I initially contacted Frady Tree service on 3/9/15 for an estimate. They were quick to come to my home and provide an estimate. The person that came to my home stated that it would be two to three weeks due to the workload, but he couold try and squeeze me in since he had crews already working in my area. I called 3 weeks later on a Monday for a follow up and I was told that they would be at my location the latter part of the week. Another two weeks go by and I have not heard from Frady Tree service. I called again on Friday april 10th and left a message that I wanted to cancel since this was taking too long. On Monday the 13th I received a call from Frady Tree service stating that they got my message and were sorry they could not do the job. On Tuesday I was at home and one of their trucks showed up at my house?? I told the person to contact his headquarters because the job was cancelled. He then proceeded to question me as to why I cancelled. I asked hmi to kindly call his boss and hopefully they would explain it to him.
Description of Work: Provided estimate for Tree Pruning.
Rating Category
Rating out of 5
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$250
Heidi W.
03/2015
4.0
tree service
+ -1 more
I purchased an Angie's List deal for $199 for $400 of tree services. They came out and gave me an estimate and said it would cost another $200 so I ended up paying $399 for the three trees to be pruned. It took a couple of months before they finally came out and did the work. They did do a good job but I was disappointed with the increased cost and timeframe it took for them to do the work.
Description of Work: Elevate and lateral prune of three trees: cherry, river birch and bradford pear
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$399
Thomas L.
03/2015
5.0
tree service
+ -1 more
Frady Tree Service offered an Angie's List coupon which we purchased and then received contact from Frady. They informed us of their work volume and expected time to start work asking to confirm if that was acceptable, which it was. The first visit including looking at the yard and identifying all suggested work and then offering a suggested priority for the budget. Upon arrival the crew noted a few other items and suggested a few additional small work items given the crew was in place and we agreed. They completed the same day and cleaned up all debris. We were very satisfied with their work, would use them again as well recommend them. This review is being placed quite some time after the work only as it was easy to dismiss the reminder in the Angie's List app. The one advantage of being late is that we have seen the impact of that work 1.5 - 2 years later and the trees still look great with no unusual growth patterns.
Description of Work: Frady Tree Service trimmed and limbed up trees in the front of the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Lynn A.
01/2015
4.0
tree service
+ -1 more
It was fine. They were ok. I was not surprised at the price.
Description of Work: I purchased a Big Deal for $199 for $400 of Tree Service. They removed limbs and topped off trees.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gretchen J.
11/2014
5.0
tree service
+ -1 more
They were really good. They are very clean, very punctual, and very reliable.
Description of Work: They cut some limbs and took them away. We’ve used them two years in a row.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Perry W.
09/2014
5.0
tree service
+ -1 more
Did the job professionally and well. I was satisfied with the work.
Description of Work: Trimmed a few trees and cut one down
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
STACEY F.
09/2014
5.0
tree service
+ -1 more
They were all booked and I had to use someone else. They were very nice about it. He apologized and sent me a check for a refund.
Description of Work: I hired them for tree service.
Rating Category
Rating out of 5
Yes, I recommend this pro
$199
Sara T.
08/2014
5.0
tree service
+ -1 more
Stewart and his team did an absolutely wonderful job in removal of our tree. They were very punctual and scheduled the service ASAP from our first consultation which was much appreciated. They did a great job removing a very tall pine tree (30 feet +) very close to the house that was covered in some kind of ivy. In addition, there wasn't enough space for the truck to go behind the house (I am not sure how they did it, but the tree was gone when we came home!). Very happy with their services (and the price was comparable/lower to another estimate we had done). Would recommend to a friend.
Description of Work: Removal of a VERY tall pine tree right by the house without the space for a truck to go to the backyard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
James L.
07/2014
5.0
tree service
+ -1 more
They arrived on time. They performed the work as per my instruction. They were courteous. They cleaned up all debris.
Description of Work: Removed dead limbs on 2 large trees on my property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Shari A.
06/2014
5.0
tree service
+ -1 more
It was a bit challenging scheduling as they were very busy - in other words it took some time. Luckily I didn't have a need that was urgent. However, once they got me on their schedule, they followed through and did a great job. I would definitely use them again and would recommend their work.
Description of Work: Cut down some dead trees which could damage the fence or otherwise get in the way. They then cut up the downed trees so it would be available for me as Firewood.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Stephanie S.
06/2014
5.0
tree service
+ -1 more
I purchased a big deal for $199 for $400 worth of service. I had a stump and a few large bushes that needed to be removed. I was also hoping to get some landscape services done. When the estimate was done I was a little shocked by the prices that were quoted and I was told that they don't really do landscaping now. Because I had saved with the big deal I settled on the price but still think they are higher than they should be. I had previously been quoted 150 for removal of the stump from another company but Frady quoted 250 for the same stump. Having said that I was very pleased with their work and would consider using them again in the future, however I would be sure to get multiple estimates to make sure I was getting the best price.
Description of Work: Great work but a little pricey.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Vanessa C.
06/2014
5.0
tree service
+ -1 more
They arrived on time and did an excellent job.
Description of Work: Frady 's tree service removed a stump . They did a excellent job.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Tree Service,
Landscaping,
Mulch and Topsoil,
Lawn and Yard Work
FAQ
Frady Tree Care is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Frady Tree Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Frady Tree Care offers free project estimates.
No, Frady Tree Care does not offer eco-friendly accreditations.
Yes, Frady Tree Care offers a 10% senior discount.
Yes, Frady Tree Care offers emergency services.
No, Frady Tree Care does not offer warranties.
Frady Tree Care offers the following services: Tree removal, tree pruning, stump removal, hazardous removal, tree and shrub fertilization, disease and plant pest control, tree appraisals
Contact information
8640 University City Blvd Ste A3-241, Charlotte, NC 28213