Footprints Bath and Tile of Charlotte

Footprints worked with my changing schedule, and still got the project done on time. They worked through a potentially difficult problem and the floors look great!

Great company and crew. Hickory Floor looks awesome, better than when new and by far much better than the last time was done! Highly recommend them.

very good job, but a few minor flaws with some of the laminate as far as fit. Baseboards got beat up a bit when they removed them, but I guess this is to be expected. Gauge in the wall but they spackled it up, I just need to paint it. Overall - would recommend this crew to do your laminate job.

Excellent customer service. They kept in touch to let me know if something changed, like the estimated time of start of the job.

It was a great opportunity to hire someone local and have a professional job done at a reasonable price.

Very good. 30 year old floor looks new again.

Finished the job in half of estmated time. Installation crew was top notch and customer service was excellant. Will use again for carpet installation and will recommend to everyone.

Jason and all of his crew are friendly and professional and most importantly my floors look amazing!!!

Great people. Excellent work.

Mark was great at explaining the process of refinishing our floor, and is always available for any questions. Nick, Chris and Chris did an excellent job and we couldn't be happier with our floor. There was very little dust to clean up, way less than expected. Everyone is courteous, knowledgeable, and responsive to any needs. Thanks to all for exactly the floor we wanted.

Sales Person: Wonderful Office Support and follow-up: Very Wonderful, quick, knowledgeable answers. Installers: Lead installer very nice, did a great job, very patient. His helper was ok, and the flooring turned out great. They did have a bit of a spat during the course of the install which initially scared me, but it ended quickly. Project Manager: not sure why he has a job. Kept saying he was going to stop by (not sure why), but never did. Why even offer to stop by if there is no intention of following through. Did not understand a simple question I had for the installer while at Lowes to purchase additional supplies, and wasted my time. Then he called the day after the install, asked if the floor was ok, did not offer to stop by to walk the project with me, but suddenly had an urgent need to come by for a check. So, the payment which he aggressively tried to have me 1( be home to give him (with no offer of inspection), 2) leave under the door mat, 3) leave in mail box and one of those needed to be done in an hour as it was convenient for him. Very disappointing and quite frankly insulting. I advised him my intention was to mail the check, which I had been told by office support was perfectly fine when I asked 2 days prior. If they are that concerned about payment, then a deposit or full payment should be requested prior to starting the project. They definitely should make more of an effort to inspect their installers work. Overall, they saved me from what had been a nightmare contractor, but the service was only average if you look at the project in it's entirety.

Footprints Floors was professional, worked to fit my schedule, and accomplished everything I needed on time and for a competitive price. Dan and his sons were friendly and hard working; hiring them was the right choice.

This company, is popular and busy, yet managed to fit the estimate in within days of contacting them, and to finish the job within the following week. My floors are beautiful, and some of the stains I thought would never be erased actually disappeared! I would recommend them to anyone.

Overall a good experience. A couple of nicks needed to be touched up. But they customer service was excellent and they got right on it. Most others would not probably come back for some touch up work, but this company is about delivering great customer service.

I did have a problem and they handled it and made sure everything was satisfactory .

They installed six rooms of new wood floors as well as refinished 4 existing rooms. Communicated all of the issues and timing up front and communicated with me on any issues that came up during the work. Met the schedule and the finished product was great.

Installer carpeted over my heating/cooling floor registers in two bedrooms. He was supposed to use leftover carpet to do my laundry room and didn't. I have left several messages with company and no one has returned my calls.