Footprints Bath and Tile of Charlotte

Working with John from footprints floors was terrific! He consistently showed up on time, did top notch work installing our new floors and was a pleasure to deal with. If your looking for a company who provides great customer service along with professional work I suggest using John and his team!

I found John to be very professional. All the way from the estimate through the finished work as well as the follow-up he was prompt and professional. We are very pleased with the quality of his work and the manner in which he accomplished it. I will highly recommend him and his crew.

Footprints Flooring staff was very professional, prompt, and friendly, and the work they did for us turned out amazing! We couldn't be happier!

Totally professional from start to finish.They love what they do and they do it well!!!

The floors that were put into our bedrooms are beautiful! The workers were somewhat unreliable and showed up several times with needed equipment to start work. They would have to leave and return later with necessary equipment. They did a nice job laying the floors, however, and were efficient once they started working. Thank you for our new floors!

The work they did was excellent. Very professional and the floors look beautiful.

They were very easy to work with and the floors turned out great.

Ed was fabulous when he came for the estimate. Also really loved the installers. It was a higher priced service than I had expected but overall a very good experience. I would definitely call them again!

Finished my hickory floors looks good.

We hired this company to refinish some wood floors. Customer service and communication were fantastic. I knocked them on work quality bc the workers they had come in to do the work could have been better. They messed up our baseboards and missed a couple spots on the floor. They did have someone come by to touch up what was wrong but it shouldn't come to that point. They were a joy to deal with and very responsive to communication. My hope is they find a different crew to do the work.

Sales person gave me an estimate, we negotiated $230 less, on the day of the installation the installer realised the installation would be different than the work order, and magically the $230 discount disappeared. Was obviously very disappointed, but found another company to do the job for $300 less than Footprints Floors. Don't fall for these guys!

Our floor was is VERY bad condition with Footprints Floors came to give us an estimate. The sales person was on time, the price was more than fair. When it came time to make the appointment for the work it was easy, scheduled in just a few days. The quality and condition of the work and house are above anything we expected. We couldn't be happier. I highly recommend Footprints Floors.

Mark was very professional, knowledgeable, responsible, and provided great customer service. They got the job done well in less than 2 days and my floor looks great! I highly recommend Footprints.

From the estimator to the end, they showed up on time as promised and did what they said they would, a big plus right off the bat. They installed laminate and tile floors in our home. They look great. The price was reasonable and the installers were very good. They cleaned up after themselves meticulously and were very pleasant. They worked hard and efficiently. Project managers stopped in daily (though the job was only 3 days). My only concern- with the laminate, there are a couple spots that seem to move or bubble up or sink when you step on them. They tell us this will settle in a few weeks. They did say if it doesn't resolve, they will address, so at this point, I am confident.

We built an extension to our kitchen, and chose to utilize laminate flooring. At the point where the two floors meet, there' a "ripple" in the flooring. Jeff came over at the same time the cabinets were being installed and said it's hard to get the floors to meet just right. Everyone who comes over to see the kitchen mentions how the floor feels funny to walk on. What can we do to make it feel right?

The only negative that I have was communicating with the installers. They were very effecant and did a great job.

jason and his crew were friendly' and the work was done on time and I was very pleased with the outcome

Very professional and did what they said, for the amount they said, when they said. Very quality work and follow-up. I will hire them again

They did a beautiful job. A piece of furniture was broken while moving it. They called me immediately, let me know about it and paid for the repair. We will use them everytime for the excellent workmanship and their integrity.

Floor looks great. They knocked it out in 2 days. Very pleased with how good it looks. Just like new.

Very professional, communicated exactly what was happening throughout the process.