Firstcomm Inc

Firstcomm went out of their way to help us (see above).

Firstcomm, inc installed the audio video/securitysystem for our 24hr. Fitness Club in 2009. We had our first problems with the HUBMAN Minimax 3 door security system and called them on 12/20/2011. This is the main security feature for our club. We cannot tell who is coming or leaving with out this feature.They finally showed up on January 5th 2012. 2 weeks after we called and asked for immediate service. They did some trouble shooting for about 2 hrs and said that our communication feature from the system to our computer was bad. We ordered the part and it arrived in about 5 days. They finally showed back up 10 days after we told them that the part was here(2 weeks from their first visit). They then told me that the main door control module was bad. I authorized Matt at First comm to order the part and have it overnighted by UPS. At this point they insisted that they get paid $300 for service calls although no progress had been made in fixing my system. I waited a week as I was trying to let the "professionals" handle their job. I called Matt 8 days after aurthorizing the part to be overnighted asking them about the ordered part. I was advised that they had not even orderd the part. They then proceeded to try and sell me a new system at $1500. This makes 38 days since my first call to them. I proceeded to order the parts myself and fixed the system myself that took another 7 days. I have since received an e mail from them on Feb. 8th 2012 asking if they should proceed in ordering the new system and installing it at $1500. This is 48 days from my initial call. My security issues were not important to them. THEY DO NOT SERVICE WHAT THEY SELL!!! THEY WERE MORE INTERESTED IN SELLING ME A NEW SYSTEM INSTEAD OF FIXING THE ONE THEY INSTALLED. NEVER USE THIS COMPANY AGAIN!!