Fintastic

we had Fintastic for over 7 years to service our reef tank. at first we were very happy with the service even we had to survive several major floods due to poorly trained technicians for the last three or four years there was constant change of technicians. The good ones were leaving since they were not very happy in their workplace and the new ones had very little knowledge about anything except for cleaning the aquarium glass . For most of our questions their response was that we need to call someone at the store who knows all of that. From time to time the manager came to set lights or controller. Even we had several technicians who caused major flooding in our house but it was the latest new technician and the response from the company which caused us to fire Fintastic. in a couple of months he was servicing the aquarium we had several broken pieces of equipment and several small floods until he "repaired" the last leak and lefy without checking anything. We had water poring for all day long which shortened our AC and flooded our basement . On our frantic calls to Fintastic all we could get was just that they were aware of the situation and since they didn't have anybody to come and check on things right now somebody would be coming in 5 hours. After 4 hours of waiting owner of the company called and said that nobody was going to come since their company wasn't equipped to deal with all this mess. He offered us a phone number for another company to take care of the mess and told us that somebody would swing by to take a look tomorrow or before the weekend. on our question if he talked to the technician to find our what happened he just told us that he couldn't reach him since the technician worked as a landscaping guy and took care of our aquarium in his free time. At this point we were speechless. If we wanted to have a landscaping guy to take care of our aquarium we would have but Fintastic advertised itself as top notch knowledgeable maintenance company. After clean up and replacement costs us around $6000.00 fintastic declined to pay for any of that saying that their insurance just took I big hit from the job they did earlier so they couldn't afford to deal with us. Please anybody who has Fintastic now to service their aquariums be aware that their technicians are not properly trained often they are just amateurs who like to tinkle with their own aquariums which is not bad but in most cases they don't know more than their own aquarium and have no clue ho`1w to maintain more complex equipment. Also since the company is growing so much they feel that they do not have to take care of their customers and can afford to loose some of them. So when something happens you will be on your own to clean up the mess.