Eager Beaver Handyman Service

The true test of a company is how they handle returning to a project when the outcome doesn’t produce the expected results. Eager Beaver was exceptional in identifying and resolving the issue. They delivered superior customer service. Having utilized Eager Beaver for a few projects I continue to be impressed with the efficiency and professionalism of Shane. And most recently Shane #2 delivered outstanding service by identifying a solution to resolve the situation. He’s definitely an expert in his trade! I highly recommend Eager Beaver.

Shane 1 gave me a good price as I'm on a fixed income. So appreciate this company! Shane 2 was friendly, fast and efficient. I highly recommend this company.

Completed all the work in 1 day. When we discovered the section of our flooring had to replaced I had anticipated that we would have to schedule another service call. However, they started on it immediately and finished it the same day. Worker's were extremely polite and had great personalities.

Shane provided a quote, and we accepted. After working out the schedule, his craftsman Chris came and started by removing the existing steam shower, and completing the reinforcement frame work, prior to completing tile work. The level of detail Chris uses, is very impressive. He saved us some extra work on a false wall that houses a pocket door, by reinforcing the inside face to hold new tile. Our project took approximately two weeks, and the outcome is outstanding. This was our first time using Eager Beaver, but I promise they will be only tile contractor at our house if future work is needed. Chris is prompt, informative, and outstanding at his craft. Overall experience was extremely pleasurable, and Shane is very attentive to his quote, managing costs, and schedule. If you are looking for a great experience in tile work, you've found the right company.

They did a great job! Quick responses when I contacted him by email. Prompt arrival, flexible, and excellent communication. Did well with clean up. I would recommend to a friend and also hire again.

Went very well. Professional. Cleaned up after himself.

Shane (2) and Kenny did a fantastic job getting this attic stairs installed. The end result looks great, and I would hire Eager Beaver again,

Very well, Shane Halpin was very prompt and thorough when he visited our house to review what needed to be done. He made notes and pictures of the areas that we needed work in and both he and Shane Rivers completed the job on time and on estimate. They were very friendly and professional and we would definitely hire them again.

Prior to the appointment date, I received emails confirming my appointment. Stayed home from work to be there, but on the day of the appointment, I was informed that the technician called out sick. On the same day, he re-scheduled me for a date 13 days later, without confirming whether that date fit my schedule. It did not, so I told him via email that it looked like I needed to call someone else, because my wife wanted to job done sooner. The email I received in return accused me of having a lack of compassion and said it was "a turnoff." What I had was a conflict in schedule. Lack of professionalism.

Both Shane's were extremely kind and professional. When I hadn't gotten the new fire alarms to be installed he went and got them for me even checking two stores for the best value. My old doorbell was cracked and I had bought a new one and never gotten around to replacing it so he did it for me. I would definitely use them again!

Excellent... on a tight schedule with a new bed, mattress and bed frame being delivered at 9:00 am. Called Eager Beaver the day before, gave them the tight time line and they arrived at 7:45 am and finished by taking out the bed frame by 8:45am. Great work especially under the difficult circumstances.

Excellent! The Eager Beaver crew were excellent to work with and completed the work sooner than I expected. I will definitely give Shane a call again in the future if I need any additional services performed.

Both Shanes were very professional, responsive, and great to work with. We took a long time finding the right people because we knew our list would take all day and we will have bigger jobs in the future. Will definitely hire again.

It went well. Shane was prompt (early) and finished very quickly. He was friendly and professional. The work area was completely cleaned up. The cost was lower, by far, than other estimates. Will definitely call this company again for handyman services.

Got it scheduled quickly. Shane arrived early and completed the work while I wasn't at home. He followed the directions I left for him, for the most part and also hauled away the old materials. I got the invoice emailed to me and was able to pay electronically. Painless and glad to have that home project finally completed!

They were great guys. Very honest, punctual and pleasant. Did a great job on everything and did it under budget even after adding a couple of unplanned things. We will definitely use them again! Great experience.

I threw several scheduling curves at Shane and his guys - he always responded promptly and professionally. The work was done under budget in a timely manner, the space was left clean, and the projects work great and look beautiful. We couldn't be more pleased.

I was referred by a friend who found Eager Beaver on Angieslist and had a great experience. Shane and his electrician arrived on a Sunday and got right to work. They safely ran an outlet and a port for my HDMI cable behind my new flatscreen. The painter came the following day and repaired the drywall and painted like it never happened. I was so impressed I got an Angieslist membership just to leave a review.

Eager Beaver was an hour late. I spent less than 5 minutes supervising the crew, just to get a read on them, and then went to doing yard maintenance on the house. I then received a text from Shane, demanding that I "do not hawk over my guys. Let them do their job." I was in no rush for the day, and I had no problem letting them work. They left to get supplies, after already having had been late, and were gone for another hour. I called Shane asked him why didn't they bring the supplies with them. He yelled at me and told me he was going to call his guys and pull them off the job. He threatened me several times. I asked him please do not do that. I honestly felt he made me feel like a fish out of water. They had taken my door jam off and left. It was 5:30, and one of they guys told me it was going to be another 30 minutes or so. I told him it was okay I just wanted it done right no matter how long it took. Remind you Shane told me it was a 2 hour job. When the guy told me how much I owed, he gave me a price higher than the original estimate. I asked Shane why, and he blew up on me. He threatened to put a lien on my house for the work done if I didn't pay. I never once told him that I wasn't going to pay him. I just didn't understand the difference. He was intimidating and verbally abusive. I paid him in full, but only so I would never have to deal with him again. He was mocking me on the phone. I have never ever in my life been talked to like Shane talked to me. He was very, very abusive. He would not let me talk at all. I asked him to please caIm down and he never did just kept yelling. I had a friend with me the first thing she asked me: "Where did I get his name from?" She told me several times to hang up because she could hear him yelling at me. When his guys left, one of them shook my hand and I was so upset they didn't have a receipt for me all he could do was show the invoice on HIS phone not mine. I called my husband he wanted me to pay him just to be rid of him so that is what I did. Please do not call this guy. He is very abusive. I wouldn't want anybody to go through what I did yesterday. I am only writing this review to keep someone from going through this. Oh, and by the way I still don't have a receipt .

I called Shane and sent him a pic this morning. He had someone to my house 30 min later and it was repaired before lunch! Moses did an amazing job and it surpassed my expectations. His attention to detail was great as it wasn't a smooth column. Great job Moses!

I am writing a review for work that I had done over a year ago, which goes to show you how displeased I was with the disrespect of their owner Shane. Before I go on I do want to say that the actual workers that came out were very professional, courteous, and friendly. I had little issue with the quality of work, they were hard workers. However, there were many issues with scheduling and communication, some of which were caused by weather and many of which were not. All in all, there were many blips along the way that started with a forecasted rain event (which I understand) and were followed up by a lot of communication issues on the reschedules. I had difficulty interpreting all of the work order alerts in terms of what was still scheduled for certain days and what wasn't. Essentially there were still appts on my calendar that I had to reach out and try to figure out if they were postponed since nothing proactive was sent. I had to reach out to pry for answers, which were many times ignored or met with cold/short responses. I needed to know a schedule since my wife and I work full time and we do not have the luxury of being around all day so that workers can show up when it is convenient for them. We also have dogs that we need to make arrangements for when work is being done to the house and we do that as a courtesy to workers since they bark a lot and can be annoying. Aside from some of the scheduling issues, I had a MAJOR problem with the way the owner Shane handled situations and the comments he made towards me. He was very disrespectful and abrasive in many cases. I know this company has A ratings (which is why I chose them to begin with) but be very careful and look at the F ratings as well and they way he responds. It will tell you all you need to know about his style if you do run into unforeseen circumstances. He essentially marginalizes all bad reviews and combatively deflects blame back to the customer with minimal empathy. If you are the owner of a company you should never say these ignorant things to clients. There are clearly some issues, despite the A ratings, in need of improvement. I am sure most minor projects go off without a hitch and it isn't an issue, but everything does not always go smoothly. When I went back and read some of the bad reviews and the way he responded it made a lot more sense to me in terms of how I was treated. Due to the way I was treated throughout the process I emailed Shane in hopes of receiving some sort of discount before I had to make the final payment, but this is what he responded with in an email titled “FYI” after he already sent me another e-mail saying no discount as he felt it was all weather related (which does not exempt poor communication): “I give money back all the time for things that go wrong that I could have prevented. But this is just not one of those cases. No offense, but your dogs are the only reason you had to come home early to accommodate the painter. I know you had expectations, but we all have to accept set backs. If my job was easy, everyone would be doing it.” #1 Bad communication can be prevented. #2 I mean really, an owner of a company blaming his poor spontaneous scheduling practices on the client's dogs? Wow. Hope none of you have any dogs! This pertained to one day me receiving a call at work and asking if a painter could come by my house within 1 hour. Not to mention I tried days earlier to determine this with no response. Shane claimed only outdoor work had to be done, but that was false since some indoor trim work had to be done so the dogs had to be secured by me. #3 Do you like to be patronized when paying 3K? I don’t. #4 Do you like dealing with egotistical owners that self promote how amazing they are at their jobs? Doubt it. And here was his next most telling response after I further detailed out all of the issues for his awareness: “How about this. If the invoice isn't paid by Friday I'll take you to court. Enough said.” (For the record, I never once threatened to not pay. In fact I stated I fully expect to pay in a prior email to him) Here were some of the other responses I received from Shane the owner throughout the process: "I was surprised to hear how you reacted to that" (in response to my disappointment around the lack of communication of leaving my house during a low probability rain event that day) "Let's call it a night please. I'll be in touch tomorrow" (in response to me trying to get confirmation on work being done so I could make plans - never head back till 4 days later). When there was a response 4 days later it was "Working on it as we speak. Please pay quickbooks in the meantime." (always very quick to communicate on pymts) Believe me when I say these were just the highlights… there is much more boring detail further proving my point. All I will say is that it took me this long to do this review because of the overwhelming details involved and how terrible this experience was. It is single-handedly the worst customer experience I have EVER had. If I can stop one person from using this company and experiencing what I went through I will consider it a success. Please take caution in using this provider as there are many other hard working companies that pride themselves on communication and genuinely care and value your money/satisfaction. This company only cares about payment and treats you as another # especially now that they have built a good base of A ratings that they can throw in your face when your experience is not good.

Great! Shane showed up on time and worked quickly.

Everyone was on time, helpful, cleaned up afterwards and did a great job. Will definitely use them again.

Excellent service; was able to expedite the service because it was an emergency; showed up on time and completed the work quickly; very friendly, responsive, and easy to work with.

The service Shaune provided was excellent!! They were professional and accurate! Kept me from informed every step of the way.