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Dulin Mechanical Services Inc

Heating and Air Conditioning, Electrical

About us

"Keeping the temperature right for you since 1962". Diagnostic fee and flat rate pricing for repairs. Residential and commercial sales, service and installation specializing in "green" systems/products including geothermal. NC license #14773.

Business highlights

62 years of trusted experience

Services we offer

Residential, commercial & industrial, sales, installation & service- air conditioners, furnaces, heat pumps, geothermal & hybrid systems, trane comfort specialist

Services we don't offer

Duct cleaning & plumbing services.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8321 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
1%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 301-321 of 321 reviews

Elaine M D.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Gave estimate on HVAC replacement. Although I ultimately did not use Dulin, I was impressed by the professionalism and detailed explanations given. The estimate was actually the same as the service I did use. It was a hard choice but the service I selected was already familiar with my building and used by other occupants

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary D.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Ver pleased with the job done
Description of Work: Replace ac unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Martin K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Have had them come for seasonal check up, didn't try to tell me I needed anything. When minor issue occurred later, they came out, fixed in minutes and no charge. Will continue to use them and recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
punctuality
5.0

Yes, I recommend this pro

Tanya B.
05/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Quality of the service was great. Technician was professional and explained every thing he was doing. |I would not recommend based on the price. We were charged $175 for installation of a $40 dollar part. I would have been okay with this if we weren't also charged the $85 service fee. When I questioned the technician about why we were being charged both he made the comment that that's just how the company worked. |They did refund some of our money after my husba.d called and complained but based off of pricing alone I would not recommend.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$222

Response from Dulin Mechanical Services Inc
On 5/7/14 our technician was dispatched to Ms. [removed member name]’ home to address her no cooling issue. The problem our technician found was a bad capacitor. The technician quoted our standard rate of $172 for this part plus the $85 diagnostic fee which was approved before installation and was also given a $35 off for her Angie’s list coupon. After the installation of the part, member found the part online for less money and called our office and spoke to our staff. In the conversation it was explained to Member that an online price for the part may be cheaper because it is not including the labor to install or the warranty covered by the manufacturer. Most parts online are not OEM quality and parts should have at least a one year warranty. By purchasing the part from Dulin Mechanical he will receive a 1 year warranty on the part as well as the labor to install it. We cannot compete with any part prices on the internet. We have qualified service technicians in the field with the proper tools, equipment and training to make the necessary repairs. In today’s business world, this rising cost of gas, workers compensation insurance and employee wages for qualified technicians all have a role in how a price is set for any part we replace. Other factors include the amount of time it takes to replace the part. It is hard to wait on parts to be shipped when a person does not have heat or A/C that’s why we try to inventory our trucks. We did have this part in stock on our truck that day and the system up and running when the technician left. After explaining this to the customer the manager made the decision to issue a check crediting the amount in question in an effort to satisfy the customer. We thank you for your comments on your recent experience with Dulin Mechanical. We are sincerely sorry that you were not pleased with our company.

Michael B.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: New furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Karen T.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
Overall they did a good job.
Description of Work: Their service was used to repair or HV/AC system and rerouting some lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Toni B.
01/2013
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
It went very good.
Description of Work: They replaced a heat pump, air handler, and duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$12,000

EDWARD G.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: I had an out-of-warranty repair for a mini-split system, and was very impressed with the professionalism and knowledge of Dan, the service tech. He figured out my problem, which was not a refrigerant leak as I suspected, but rather a defect in one of the circuit boards. It wasn't an inexpensive part, but it was worth it to deal with a company that has highly trained technicians-- so the good news is that everything is now back in good working order.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Roslyn W.
09/2012
5.0
heating & air conditioning/hvac
  + -1 more
Excellnt
Description of Work: Dulin has helped me manage the HVAC systems at my house and rental homes. I find they will give you more options then just replacing a unit which over the las 7 years has definitely save me money. I feel they are very responsive and work to keep thier customers happy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Robert P.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Prompt, efficient, good price.
Description of Work: Installed an attic fan thermostat, additional duct and vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ellen T.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
f
Description of Work: I went with Dulin Mechanical after reading the excellent reviews they had received on Angie's List. I needed to have a freon charge for my air conditioner and also had an estimate to have a new HVAC unit installed. I was very satisfied with the service I received, in fact it was the first time in years that I was actually cold in the summer ( I have been nursing this old system along for too many years). Thank you for a job well done!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Molly T.
07/2011
1.0
heating & air conditioning/hvac
  + -1 more
See above
Description of Work: I made an appointment with Dulin to give me an estimate for a heating and cooling system. They did not show up on call.

Rating CategoryRating out of 5
punctuality
1.0


Robert K.
09/2010
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: AC had stopped working. The pan was full of water. Called Dulin. Serviceman arrived within 2 hours. He was professional and courteous. Solved problem in approx. 1 hour. It was a clogged condensate drain pipe. He replaced small section of pipe. Thanks Dulin for prompt service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

DENNIS D.
06/2010
5.0
heating & air conditioning/hvac
  + -1 more
GREAT! See above
Description of Work: I called Dulin on 06/04/10 and reported my A/C was not cooling downstairs. I was told a repairman would be sent as soon as he finished the job he was currently on. Chris showed up within a couple hours and went right to work. He tested the unit to see if the pressure was correct and then checked out the compresser. At this point all I could see were BIG $$ leaving my pocket. But Chris said after further testing, and much to my relief, it looked like the start capasitor was bad and he would have it cooling in no time. Chris came back from his truck saying he didn't have the correct new cap., but had saved an old one that would work until he could get a new one. I thought ah ha, another service call charge, but no, Chris said there would be no further charge. He hooked up the capacitor and voila the pump started working again. Chris was writing up the bill and said the charge would be $235. I said, but I have an Angie's list coupon. Now lets see how he gets out of this. Chris looked at the coupon and much to my surprise, said this is great the bill will be an even $200. I was floored. Finally a technician who didn't try to sell me something rather than fixing the problem, who was on time, knew how to fix the problem, honored Dulin's committment to Angie's list and didn't charge me and arm and a leg. WOW!! Did I mention that Chris was a really nice guy to boot. I will never trust my heating and A/C to anyone else again. Thanks Angie's List for providing a service that allows us, the consumer, to protect each other from the rip offs and poor performers out there, of which I have met a few, but never on the list. ( The New capacitor was installed on 06/10/2010) Ah ah ah this is sooo coool!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michael N.
07/2009
5.0
heating & air conditioning/hvac
  + -1 more
very well done
Description of Work: AC checkup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

KIMBERLY F.
06/2009
5.0
heating & air conditioning/hvac
  + -1 more
Great.
Description of Work: Performed annual maintenance and installed a 5 inch trane media filter. Had to retrofit to get it to work with our exiting a/c system. Also installed a new thermostat for us. Great work. Previously had gotten a quote for a new a/c, very thorough- honest.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

DEB M.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
Great.
Description of Work: My heat in my downstairs would not come on. I called at 8AM in the morning gave my work schedule and Dulin accommodated it the best they could. As promised they gave me a 30 min courtesy call so I could meet them at my house. I was very impressed with Dustin who so patiently answered all of my questions. I have had other contractors at my house that couldn't even describe what heating system I have since it is a bit unusual. Dustin knew right away and explained it so I could understand it. He gave me an estimate for new theromostats that I can't get right away but was kind enough to show me a sample one that he had in his truck and explained how it would make my system run more efficiently. He only charged me for the diagnostic fee although he did unstick a pressure switch under the house. I will call them without hesitation in the future to service my heating/cooling. They treated me with respect and did not try to convince me to buy unneeded options but explained my options. He quoted me $275 for an annual service contract to service units 2x a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

DAVID W.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
I have a contract with them.
Description of Work: They check the heating and A/C once each season.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jerry S.
10/2008
5.0
heating & air conditioning/hvac
  + -1 more
Excellent job!
Description of Work: We had been looking for a company to come do a pre-season check on our heating system. Then we found out that one of our heating units would not even come on. After researching Angie's List I decided to call Dulin. I explained what I needed and Lisa (miraculously) said that she had a service tech that she could send over that afternoon. To say I was thrilled is an understatement! She said she would give me a courtesy call once the tech was on his way. Within one hour Dustin was at our house. He was able to figure out that our thermostat was not sending the message to our heater to come on. This was great news as I was expecting a scarier diagnosis. Dustin replaced the thermostat (with an Angie's list discount) and had the heat up and running. He also did the pre-season check on both of our heating units and said they were good to go. Dustin was very patient, was willing to answer my endless list of questions, and also gave me some pointers on how to make our home warmer and more energy efficient. I was so pleased with Dulin Mechanical that I went ahead and signed up for a one year service contract for heat and air conditioning (also with an Angie's List discount). Thanks Dulin for making our house warm again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

ROBERT M.
02/2008
4.0
heating & air conditioning/hvac
  + -1 more
They did a good job.
Description of Work: They recharged and trouble shot my air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank F.
07/2007
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Diagnostic of A/C system and determined why it was not blowing cold. Refrigerant was low. Needed 4-5 pounds of new refrigerant. Other components checked out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Contact information

PO Box 23546, Charlotte, NC 28227

http://www.dulinmechanical.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
14773

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical

FAQ

Dulin Mechanical Services Inc is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Dulin Mechanical Services Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Dulin Mechanical Services Inc offers free project estimates.
Yes, Dulin Mechanical Services Inc offers eco-friendly accreditations.
No, Dulin Mechanical Services Inc does not offer a senior discount.
No, Dulin Mechanical Services Inc does not offer emergency services.
Yes, Dulin Mechanical Services Inc offers warranties.
Dulin Mechanical Services Inc offers the following services: Residential, commercial & industrial, sales, installation & service- air conditioners, furnaces, heat pumps, geothermal & hybrid systems, trane comfort specialist
Duct cleaning & plumbing services.

Contact information

PO Box 23546, Charlotte, NC 28227

http://www.dulinmechanical.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM