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DESIGN UPHOLSTERY

Upholstering, Furniture Refinishing and Repair, Furniture - Custom Made,

About us

10 employees. No subs. Travel charges apply.

Business highlights

39 years of trusted experience

Services we offer

Reupholstered furniture, build custom furniture, construct banquettes, headboards, cornices, wall upholstery, foam replacement, pillows, french bulletin boards.

Services we don't offer

Repairs


Accepted payment methods

Check
MasterCard
Visa

Reviews

5.021 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
5%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
4.9
Showing 1-21 of 21 reviews

millyn G.
08/2010
5.0
upholstery
  + -1 more
It was great. They finished it in one day. I walked in and they took and I was able to come back the next morning to pick it up.
Description of Work: They corrected a zipper problem that goes to a sofa cushion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

CHRISTINE J.
12/2008
5.0
upholstery
  + -1 more
Excellent!
Description of Work: I had 8 chair cushions to be redone and they did it within 24 hours from the time I dropped them off. I couldn't asked for a better experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$320

Roslyn L.
11/2008
5.0
upholstery
  + -1 more
I called Design Upholstery after finding them on Angie's List. I sent them an email with a pic of the two rockers and they gave me a rough estimate of what it would cost to have them reupholstered and how much fabric I would need. I gave them a call the next day and they were able to tell me of a good place to shop for fabric -- which saved me from having to drive all over Charlotte! After I bought the fabric, I took the chairs in and they were ready within a week and a half! They did a really good job. My only quibble with them is that I found that the arms of the rockers had a few scratches that weren't there when I dropped them off.
Description of Work: Re-upholstered two old rocking chairs -- including replacing all padding.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$590

Sarah I.
08/2008
5.0
furniture repair
  + -1 more
Mike and the staff we extremely helpful. They fixed one cushion and had it back to me the next day, so my husband and I could try it out before fixing the others. Their work was of great quality and I will definitely be back with more work for them!
Description of Work: Replaced the inside of a sofa cushion that was damaged by our dog! We had the cushions previously repaired by another local upholstering company and they did a terrible job, so we worked with Mike to get them properly fixed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WILLIAM & JAN G.
07/2008
5.0
upholstery
  + -1 more
Excellent. A new employee had checked me out and mistakenly charged me for delivery. Within an hour, an employee called to say that I had been charged too much and asked if a check could be sent to me in the amount of the mischarged amount. Everyone was helpful, the chair looks great, and it was done in about a week. I'd return again.
Description of Work: I called about getting a chair recovered, received a great deal of help on the phone, including the option to email them a photo of the chair for them to give me an estimate of how much fabric i would need. I dropped off the chair, looked at their fabrics a bit, which were more than I wanted to pay, and they were perfectly fine with keeping the chair in their space for a few days while I shopped elsewhere for fabric.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rhonda B.
11/2007
5.0
upholstery
  + -1 more
Excellent, quick and excellent quality. I stopped by to see the shop and pick out the fabric for the chair. I had a good idea what I wanted and they had a fabulous selection of fabric. The fabric was ordered and arrived very quickly. They did an excellent job of re-upholstering the chair and ottoman. It's just beautiful and now my favorite chair in the house. I would definitely use them again.
Description of Work: Re-upholstered a chair and ottoman and delivered to our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JAMES B.
10/2007
5.0
upholstery
  + -1 more
I talked with Mr. Polly, then emailed him a picture of the antique wood loveseat with fabric seat. He quoted me a price of $125 for labor I already had the fabric. I took the loveseat in on Monday and it was finished by Thursday! They did a great job and it looks wonderful. The wood is old and dry and and the seat filled with old, nasty 'stuffing.' Now it looks like new (or a 'new' antique) and I couldn't be more pleased. I really appreciate their work and recommend them.
Description of Work: Recover seat of Victorian wooden loveseat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Cee W.
09/2007
5.0
furniture repair
  + -1 more
Worked with Sabrina and Mike, both were very helpful. Sabrina was helpful with fabric, Mike was very prompt in returning calls. Got my work done in the time that was promised.
Description of Work: Provided work for me. Re-covered a chair and ottoman. Did not reupholster, as upholstery was fine. Cost was approximately $1,000. Fabric was $450.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

DAWN R.
05/2007
5.0
upholstery
  + -1 more
I called Design Upholstery to get an estimate of the cost of the re-uphostery. I was quoted $200-$225. I delivered the ottoman and the fabric that I wanted them to use. They told me I did not have enough fabric to cover the ottoman in the same style that it was already covered, but that they could cover it in a different style. I agreed. They kept the ottoman for almost three weeks and then called for me to pick it up. They charged $225 and did an excellent job.
Description of Work: Design Upholstery re-upholstered an ottoman with fabric that I provided.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$225

PAUL & MARTHA H.
04/2007
5.0
upholstery
  + -1 more
From the very beginning it was a very nice experience. They gave me an estimate over the phone and she offered me their location and other places where I could pick out the material. When I found the material I let them know and they picked up the couch and said it would be about a week. They beat the deadline by one day and called me and asked when they could drop off the couch. The delivery people were very nice and professional. The quality of work is excellent and I can't find anything wrong. When I would call them they would have an answer for me right away or get back to me promptly.
Description of Work: Reupholstered a 90" couch, 4 pillows, 2 bolsters and 6 cushions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$767

BROC P.
11/2006
5.0
upholstery
  + -1 more
It was such an easy experience. I was able to approve the work before they started. It is perfect.
Description of Work: They made an au demon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

VIRGINIA J.
10/2006
5.0
upholstery
  + -1 more
They did a fabulous job. I highly recommend their service.
Description of Work: They covered a sofa and chair. They also made 10 dining room chair cushions and four occasional pillows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

CHRIS H.
05/2006
5.0
furniture repair
  + -1 more
Very pleased with the results. Gone is the floral print & back is the manly one. :) Plus now my boy can jump on it all he wants! Price mentioned does not include fabric.
Description of Work: Reupholstered oversized chair & ottoman. At the "factory", Mike showed me how the original design was a little shoddy & he strengthened the supports underneath the furniture. Also made a new back cushion. Had to purchase my own fabric but Design Upholstery gave me an estimate of how much yardage to get. (Got fabric at Rogers' Brothers on Monroe Road- good price on sale).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$664

MARTHA A.
03/2006
5.0
upholstery
  + -1 more
Great experience. All staff were very friendly, professional, and knowledgeable. The work they did for me is beautiful. I would recommend and will use for further upholstery needs.
Description of Work: Recovered a window seat cover for a very large window seat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SEAN B.
02/2006
3.0
upholstery
  + -1 more
They informed me that do not do repairs, however in their description they say they do repairs. The person I spoke with also said that they did not ask to be on Angie's List. She was a little short with me.
Description of Work: Contacted company to give a quote on repairing a couch.

Rating CategoryRating out of 5
professionalism
3.0


Response from DESIGN UPHOLSTERY
THE EMPLOYEE THAT WAS "SHORT" WITH THE MEMBER IS NO LONGER EMPLOYED WITH DESIGN UPHOLSTERY. WE WILL NOT TOLERATE RUDE BEHAVIOR FROM OUR EMPLOYEES, NO MATTER WHAT THE CALL. I RECALL THIS INCIDENT AND MUST SAY I AM VERY SORRY FOR ANY INCONVENIENCE OR OFFENSE THIS MAY HAVE CAUSED.

LAURA S.
11/2005
5.0
upholstery
  + -1 more
THE WORK WAS FINISHED WITHIN 2 WEEKS. THE WORKMANSHIP WAS EXCELLENT-- MUCH NICER THAN THE SAMPLE I PROVIDED.
Description of Work: MADE SIX STUFFED, TIE-ON CHAIR CUSHIONS WITH FABRIC AND A SAMPLE CUSHION THAT I PROVIDED.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$330

Laura A.
08/2005
5.0
upholstery
  + -1 more
GOOD PHONE COURTESY. QUOTED ME A PRICE AND HONORED IT WHEN I CAME TO THE SHOP. THE STAFF STOPPED THEIR ACTIVITIES AND IMMEDIATELY SEWED ON THE LOOSE BUTTONS. VERY IMPRESSIVE AND A HUGE TIME SAVER FOR ME. I WOULD USE THEM FOR ANY OTHER REPAIR WORK THAT I NEED IN THE FUTURE.
Description of Work: SEWED BUTTONS ON A SOFA CUSHION. I BROUGHT THEM INTO THE SHOP.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

DEBORAH G.
03/2005
5.0
furniture repair
  + -1 more
THEY WERE PROFESSIONAL, QUICK AND COURTEOUS. SINCE THIS IS OUR FIRST TIME REPLACING THE FOAM INSERTS ITS HARD TO ASSESS HOW THEY COMPARE ON PRICE. SEEMED A BIT HIGH, BUT WORK WAS DONE CORRECTLY AND IN A TIMELY MANNER. WOULD RECOMMEND THEM.
Description of Work: NEW CUSHIONS INSTALLED IN OUR COUCH.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

JUDY L.
12/2003
5.0
upholstery
  + -1 more
THIS COMPANY WAS RECOMMENDED TO ME BY THREE SOURCES IN ADDITION TO ANGIE'S LIST. THEY DID AN EXCELLENT JOB!!
Description of Work: REUPHOLSTERED CUSHIONED CHAIR AND OTTOMAN AND MADE TWO PILLOWS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

JEFF J.
01/2003
5.0
furniture repair
  + -1 more
EXCELLENT JOB. I AM CONSIDERING USING DESIGN UPHOLSTERY TO BUILD SOME NEW FURNITURE FOR ME IN THE FUTURE.
Description of Work: REPAIRED BROKEN OTTOMAN, IMPROVED THE SUPPORT WEBBING AND PRESERVED THE ORIGINAL FABRIC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

VALERIE M.
02/2002
5.0
upholstery
  + -1 more
EXCELLENT, BEAUTIFUL WORK, FINISHED WITHIN 1 DAY. EMPLOYEES, OWNERS EASY TO WORK WITH. VERY POLITE. THE STOREFRONT IS NOT VERY ATTRACTIVE, BUT ITS COMPENSATED BY THE QUALITY OF WORK PERFORMED. YOU CAN SEE THE ACTUAL UPHOLSTERY BEING DONE.
Description of Work: KING HEAD BOARD CONSTRUCTED & UPHOLSTERED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$399

    Contact information

    1315 Central Ave, Charlotte, NC 28205

    www.design-char.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Upholstering,
    Furniture Refinishing and Repair,
    Furniture - Custom Made,
    Furniture - Sales

    FAQ

    DESIGN UPHOLSTERY is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    DESIGN UPHOLSTERY accepts the following forms of payment: Check,MasterCard,Visa
    No, DESIGN UPHOLSTERY does not offer free project estimates.
    No, DESIGN UPHOLSTERY does not offer eco-friendly accreditations.
    No, DESIGN UPHOLSTERY does not offer a senior discount.
    No, DESIGN UPHOLSTERY does not offer emergency services.
    No, DESIGN UPHOLSTERY does not offer warranties.
    DESIGN UPHOLSTERY offers the following services: Reupholstered furniture, build custom furniture, construct banquettes, headboards, cornices, wall upholstery, foam replacement, pillows, french bulletin boards.
    Repairs

    Contact information

    1315 Central Ave, Charlotte, NC 28205

    www.design-char.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM